Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
very disappointed.
on September 14, 2020
Posted by: Deanerbug
from Madison, IN
Gender:Female
We bought our coffeemaker about 3 months ago, spending a little more than we wanted to so it would last. I went to make coffee this morning and it beeped as soon as I turned it on, and then did nothing afterwards. Nothing more aggravating than waiting for coffee to find out that nothing is happening. I will buy a cheap coffeemaker today because they seem to last several years. Very disappointed in Mr. Coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, September 15, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we expect them to last. We will be more than happy to rectify your issue today.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
We would like to ask you if when was the last time you did run a cleaning cycle into it? If it wasn't cleaned with vinegar solution recently, we recommend having it cleaned.
Additionally, please try to perform the troubleshooting technique below.
Make sure the unit has already been rested for 5-10 minutes before doing this.
1. Plug the unit into the wall outlet then press and hold the power button for 10 seconds.
2. Afterward, unplug the product. Give it 2 minutes before plugging it back in.
3. Plug it in again and hit brew. Make sure there is enough water in the water reservoir.
If troubleshooting techniques won't work, we'd like to turn this experience around for you. We encourage you to please contact us through chat and/or email on this site or you can give us a call at 1-800-672-6333 and we will get you all taken care of. For your convenience, we are here to help you Monday-Friday, from 9 am-5 pm, EST. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Strong brew
on December 18, 2020
Posted by: Kelly girl
from Indianapolis indiana
Gender:Female
I bought my coffee maybe six months ago you can program it to start your coffee which is a great feature strong brew even better feature but when it does brew the coffee and it beeps to allow you to know it’s done which is another great feature if you let it sit for even 10 minutes it doesn’t turn off the coffee pot but your coffee is not hot anymore I’m not sure why that’s happening it seems like the hot plate or maybe the heating element went out
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , December 21, 2020
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Thought it was good
on January 5, 2021
Posted by: DeannaJ
from Wood River Il
Gender:Female
This is my second coffee maker both exactly the same. I just thought it was a fluke when the first one died. I loved the features so I bought another one. This time within a year after the second stopped working too. They both had same problem . It just stopped brewing and the plate wouldn't get hot. I'm so disappointed. I love the features and the color but I need one that will last awhile.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , January 5, 2021
We are sorry to hear that your Mr. Coffee® 12-Cup Programmable Coffee Maker with Strong Brew Selector stopped brewing. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
NOT WORTH THE PRICE
on January 7, 2021
Posted by: Hayjude
from Jonesborough, TN
Gender:Female
I bought this a few months ago and was happy with it but it just quit brewing. The lights turn on but nothing happens. Tried reseating the basket and the carafe to no avail. Will not work when just turned on, auto brew or clean! First Mr. Coffee ever that I was not pleased with.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 8, 2021
It saddens us to hear this.
For a possible fix, we advise to try resetting your coffeemaker.
Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. If same problem happens, please connect with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you.
For a possible fix, we advise to try resetting your coffeemaker.
Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. If same problem happens, please connect with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
help me clean it
on February 27, 2021
Posted by: Uniquely
from Iowa
Gender:Female
the red light is flashing, and I can't remember how to get it to clean mode...
instructions please
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 11, 2021
Oh no! This is definitely not the experience we want you to have. Kindly follow the steps below to resolve your issue with the coffee maker which is not brewing:
- Unplug and replug the coffee maker back after 3 minutes
- Pour four cups of white vinegar into the machine and using an empty filter
- Press the Clean button.
- Pause for 30 minutes while the solution does its job.
- After the 30 minutes are up, the machine will turn on again and finish brewing the vinegar. When it's done, dump out the solution, toss the filter or rinse the permanent filter, and rinse the carafe thoroughly
- Repeat this process with pure water to remove any remaining solution
If this won't fix your issue, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
- Unplug and replug the coffee maker back after 3 minutes
- Pour four cups of white vinegar into the machine and using an empty filter
- Press the Clean button.
- Pause for 30 minutes while the solution does its job.
- After the 30 minutes are up, the machine will turn on again and finish brewing the vinegar. When it's done, dump out the solution, toss the filter or rinse the permanent filter, and rinse the carafe thoroughly
- Repeat this process with pure water to remove any remaining solution
If this won't fix your issue, please call our Consumer Care Department at 1-800-672-6333 or email us at mrcoffeeconsumercare@newellco.com and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
easy to use
on March 7, 2021
Posted by: NicoleR
from Detroit
Gender:Female
I've had this coffee maker for 2 years. easy to use, no problems. I have it in the turquoise color.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 11, 2021
Awesome! Thank you for sharing your experience with us. We work very diligently to provide the best appliances and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Thank you for choosing Mr. Coffee!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on March 9, 2021
Posted by: Michele53
from Chandler AZ
Gender:Female
Bought this coffee maker 8 months ago to replace our previous Mr Coffee that we loved! It died on us yesterday. Beeps 3 times like normal when you turn it on but then won't brew. Contacted Mr Coffee customer service, sure hope they own up to their product and replace it since we've only had it 8 months!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 9, 2021
We apologize if you are having difficulties with your Mr. Coffee® 12-Cup Programmable Coffee Maker with Strong Brew Selector. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. We look forward assisting you.
If this troubleshooting tip isn't successful, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST. We look forward assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stopped working after 3 months
on March 22, 2021
Posted by: Tim12
from Coplay pa
Gender:Male
I received the item as a Christmas gift and after 3 months of perfect brewing it stopped working
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 23, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com