Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
Don't waste your time and money
on February 24, 2018
Posted by: Vilma
from South Carolina, USA
Gender:Female
This machine will brake only in a few months after purchase. Someone posted a video on how to fix it and had to order parts. I don't have time for that! Don't buy it!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, February 26, 2018
I'm very sorry this happened, and I want to see what I can do to make things right. You are not expected to repair a coffee maker, especially when it has been purchased within the last year. We have high expectations for our coffee makers and would like to make this right for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A coffee specialist will be happy to investigate your available options.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Coffee maker
on February 28, 2018
Posted by: Irish Lass
from Seattle
Gender:Female
I had this product for about a year when I discovered the burner was eroding. I quit using it because I didn't want it to short out and cause a fire. Too bad your quality of product has sunk so low. FYI you should put water Windows on both sides of all your coffee makers. And no I did not replace this one with another "Mr Coffee".
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great features and size
on March 3, 2018
Posted by: Sundance529
from Syracuse, NY, USA
Gender:Female
I bought this in December and I love it. It works well and I've always had good luck with Mr. Coffee brands.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 9, 2018
Thank you for your loyalty towards our brand. We strive to always provide durable and efficient coffee brewers at your convenience. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Does not ladt
on March 8, 2018
Posted by: Loretta0510
from Louisville, KY, USA
I bought 2 of these. The first one lasted less than 2 months. I thought it was a fluke and bought another without reading reviews. Shame on me.
The second has last less than 3 months. The coffee is good but the coffeemaker is not durable. I noticed it had started turning off before the 2 hours and now is turning almost immediately after it brews.
I will not buy another Mr. Coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 9, 2018
I am so sorry for your experience with our coffee makers and I want to make this right for you. Mr. Coffee has been making high quality brewers for years and stand behind all our products. I'm happy to do what I can to straighten this situation out for you. Please call us at (800) 672-6333 between the hours of 9AM-6PM EST Monday-Saturday. A Mr. Coffee product specialist will be happy to get you back to brewing. Talk to you soon.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
No good
on March 15, 2018
Posted by: Kevin mm
from Easton, PA, USA
Gender:Male
Water pushes filter to the side so water does not brew coffee comes out like tea
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, March 21, 2018
We're sorry to hear that you are having trouble with your coffee maker and we'd like to provide you with some additional information. If your paper filter is collapsing during the brewing process, you can try slightly dampening the edges of the paper filter so that it adheres to the brew basket. Alternatively, you may want to consider a permanent filter. The compatible one for your model can be viewed on our website by following this link: http://www.mrcoffee.com/replacement-parts/gold-tone-permanent-filter-10-12-cup-cup-style/GTF2-RB.html/?src=17ZS. If you continue having trouble with your coffee maker, please reach out to our live chat team on our website. We're here for you 9AM - 6PM, EST, Monday through Saturday. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Long lasting maker
on April 9, 2018
Posted by: NanaVig
from Connecticut, USA
Gender:Female
Bought this coffee pot 6 years ago. It was slow at the end but one of the best coffee makers. Bought one for my son and his wife 4 years ago and it is still going. Great value.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 26, 2018
We're absolutely delighted to hear the good news. We thank you for allowing our products to be a part of your family, great tasting coffee is an essential to our company, we hope to continue providing decadent, flavorful coffee. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
4 Years And Still Working Great!
on April 19, 2018
Posted by: Buckeye Bob
from Columbus, OH, USA
Surprised to see all the negative comments. Bought ours March 2014 -- looks great, still works great, have had no issues.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer service, April 24, 2018
Thank you for your feedback! We appreciate your gratitude towards our service. Happy brewing!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stopped working
on May 30, 2018
Posted by: shermjoh
from Wisconsin, USA
Gender:Male
I bought this coffee maker about 9 months ago and was happy with it for the first 5-6 months. Then little things started to happen and then suddenly it stopped working. Don't have the receipt anymore so don't know what to do. I wrote a previous review but they won't publish it. Shouldn't happen from a company named MR. COFFEE.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 31, 2018
We apologize for the inconvenience, this is uncommon and will surely be addressed. To make this right, please call us at 1-800-672-6333. Our Mr. Coffee specialists are available for you 9:00 AM - 6:00 PM, EST, Mon-Sat. We look forward to helping you with this!
Written by a customer while visiting mrcoffee.com