Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
SUCKS
on August 18, 2017
Posted by: LEROYJENKINS
from OH
Gender:Male
Had for two months, quit working, very disappointed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Oh no! Thank you for taking the time out to write a review. We appreciate your feedback and would like to turn your experience around. Please, give us a call at our toll free number (800) 672-6333. Our specialists are available Monday-Saturday 9am-6pm EST. We look forward to speaking with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not this model
on September 22, 2017
Posted by: Jancy
from Kansas City, KS, United States
Gender:Female
This is my third purchase of Mr. Coffee. Every time the same thing happens. About 4- 6 months after I purchased (and I purchased 3) it, the light comes on as though its starting to brew then nothing happens.
Sincerely,
Janice Gillock
Sincerely,
Janice Gillock
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 12, 2017
Oh no! We have high expectations for our products here at Mr. Coffee, and would like the opportunity to change your experience with your coffee maker. Please contact our Customer Care Team at 1-800-672-6333, so that we can resolve this issue for you. You can also contact us via live chat on our site. We look forward to assisting you, and are available Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible Product
on September 25, 2017
Posted by: MarilynSp8
from Conroe, Texas
Gender:Female
When we first bought this product, we were pretty happy with it, until it quit brewing. So I went out and bought another just like it. It only lasted a couple of months until the display window fogged up, and then it eventually quit brewing also. The lights would come on, but it did not brew. Don't know why, but my husband went and bought another one just like it, but this time it only lasted about 3 weeks before it quit brewing again! Never again! I went and bought a different brand today. We're done with Mr. Coffee!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 13, 2017
Oh no! We strive to provide quality products and would love the opportunity to make things right again! Please reach out to us via live chat on our site. Our specialists are available Monday-Saturday 9am-6pm EST. We look forward to chatting with you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible Designed Coffe Pot!!!
on November 3, 2017
Posted by: wreed911
from Houston, Tex, United States
Gender:Male
This coffee pot was a warranty replacement for a discontinued model that stopped working in the same fashion. I don't know what it is about this design but it is unreliable and to see all of the previous reviews I don't understand why the design problems have not been addressed.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 5, 2018
We're happy to do what we can to straighten this situation out for you. It is important to us to get you back to brewing ASAP! So that one of our coffee specialists can help out with this, feel free to reach out to us using the live chat option on our website. We are available 9AM-6PM EST Monday-Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
My JWX23 Failed again. :(
on November 20, 2017
Posted by: P Lee
from San Antonio, TX, United States
Gender:Male
Hello. How long is my Mr. Coffee supposed to last? My original JWX 23 failed and now so has the one it was replaced with about a year and a half ago. I know they don't last forever but I was wondering how long I might expect them to last. I love that machine and am a loyal Mr. Coffee buyer. Love 'em! Please help. Thanksgiving is in two days!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Works as advertised
on November 21, 2017
Posted by: DonotBeepMe
from Lake Zurich, IL, United States
Don't like the four beeps at end of brewing. Can't stop it. Most people make coffee early in the morning, when it's likely others in the household are in bed, so who thought it would be a good idea to put an alarming and annoying beeper at the end of the brewing cycle? Worse than a bad idea.
Otherwise, the coffee maker looks good compared to past models, and everything so far works as expected. If you're looking for simply a good cup of coffee, it's a buy at a fair price.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Upset with mine
on December 3, 2017
Posted by: Crabber155
from Bridgeton, NJ, United States
Gender:Male
I bought mine a couple weeks ago. I settled for this model because it was in my budget. I always had a Mr coffee maker until I was bought a different one one time. That one finally broke so o replaced it with this one and I am sorry I did. After it brews the hot plate gets cold and then the coffee is ice cold with in 15 minutes. Wish I could afford to buy another Cuisinart!!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 9, 2018
We want to get this resolved for you as soon as we can. The warming plate should keep your brewed coffee nice and hot for you for up to two hours. Since it is not performing as expected, we encourage you to call our customer care team at 1-800-672-6333 between the hours of 9:00 AM - 6:00 PM, EST, Monday through Saturday. We look forward to restoring your faith in Mr. Coffee.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Not for Left handed pouring
on December 9, 2017
Posted by: lefthanded farmer
from Whidbey Island, WA
This coffee maker works great, the frustrating thing is it is not designed for pouring with the left hand because of how the lid opens. In fact, if you are pouring with your left hand there is so little thought about this that there are actually holes in the back that the water leaks out of as you are pouring if you are pouring with your left hand. I have no complaints about it if you are right handed.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 9, 2018
Thank you for taking the time to provide feedback regarding the construction of this coffee maker. We are always looking for ways in which we can improve and make our products even more consumer-friendly and your comments are greatly appreciated. We have passed your comments over to our product development team for additional review. If there is anything else we can help you with, please call our customer care team at 1-800-672-6333. We're available between the hours of 9AM - 6PM, EST, Monday through Saturday.
Written by a customer while visiting mrcoffee.com