Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
2
Don't Do It!
on June 30, 2017
Posted by: MnGurl
from Phoenix, AZ, United States
Gender:Female
I bought one just over a year ago. I didn't even use it on a daily basis and it quit pumping midway through a pot. Lights were on, but the water wouldn't siphon out. It was basically only used on the weekends.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, July 5, 2017
Yikes! Please give us a call at our toll free number (800) 672-6333 and we will get this taken care of for you. Our hours of operations are Monday-Saturday 9am-6pm EST.
Written by a customer while visiting mrcoffee.com
Posted by: jeneva
from Columbia, LA, United States
Gender:Female
Verified Purchase:Yes
I bought my mr. Coffee maker a month ago it work wonderful.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Coffee pot leaks all over
on July 19, 2017
Posted by: Mrs Stanifer
from Michigan, United States
Gender:Female
I've had this machine for 2 months. The glass carafe leaks terribly around the plastic rim. Every time the coffee is poured, it comes out below the plastic rim and runs down the pot.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, August 25, 2017
Oh no! That is disappointing to have to clean up coffee whenever you pour a cup. We expect our coffeemakers and carafes to be trouble free. We are glad that you brought this to our attention so that we can assist you in rectifying the situation. Please contact us via our Live Chat on our website between 9:00 am to 6:00 pm Monday - Saturday, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Perfect- but short lived
on July 24, 2017
Posted by: Sidd
from Massachusetts, United States
Gender:Female
I purchased this Mr. Coffee machine 6 months ago. Out of the blue, it
stopped working. Did all the trouble shooting. No go.
stopped working. Did all the trouble shooting. No go.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, August 26, 2017
How disappointing! Usually our coffeemakers last for a long time so your experience is not a common occurrence. We appreciate you bringing this to our attention so that we can be given the opportunity to rectify this. We encourage you to contact us via Live Chat which is accessible through the right hand side of the screen between 9:00 am to 6:00 pm Mon - Fri, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Second one within two years
on July 26, 2017
Posted by: Mushie911
from Battle Creek, MI, United States
Gender:Female
This is the second one in two years, what happen to quality of workmanship? This one makes a good clock now and that is all. Got out of Westbend perculator it never fails and is old.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Customer Service, Mr. Coffee, September 22, 2017
We would love to turn this experience around for you! We have high expectations for our coffeemakers and appreciate you taking the time to write to us. Please call us at our toll free number 800-672-6333. For your convenience we are available 9:00 am to 6:00 pm Monday - Saturday, EST. A Mr. Coffee expert will be glad to get you back to brewing again!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed, Not the Mr Coffee quality I expected
on August 3, 2017
Posted by: BobLindemann
from Lakeside, CA, United States
Gender:Male
I replaced a 10 year old programmable Mr Coffee machine that I loved, which is why I wanted to stick with a new Mr Coffee. I read reviews on this new unit and saw very mixed reviews, but decided to give it a try. I am somewhat disappointed.
* My first complaint is the length of the cord is only 18". It is barely enough room for me to pull out to edge of counter to fill. The instructions suggest extension cord if needed, but I don't want a 3 or 4-foot extension cord curled up on my counter either. The cord on my old Mr Coffee was 30 inches which was perfect, why cut down to 18"?
* The clock is not lit. My old Mr Coffee had a back light on the clock so I could see it in dimly light kitchen. Even with all the kitchen lights on, it is hard to see the grey LCD display.
* The handle on the carafe is not very stable, it shifts every time I pick up the carafe and I am afraid it is going to fall off.
* The overflow holes on the back are right at that 12 cup line, no room for the slightest variation. Even when using the carafe to fill exactly 12 cups, dumping the water in the holding tank it sloshes around and ends up splashing out of the overflow holes as it fills. I usually use the sprayer from the sink instead of the carafe to fill the holding tank, that creates a lot of waves from the pressure of the water and I have to stop at 8 cups because of the water sloshing around and leaking out of the overflow holes. There should be a little room for variance as in my old Mr Coffee which also had a 12 cup tank, but I never had water leaking out of the overflow holes. Upon looking at my old one, I realized that the overflow holes had room for slight variance and didn't start leaking unless you got closer to 14 cups.
* The overwhelming smell of plastic took a while to get rid of. I saw someone in another review complained about their coffee tasting like electric parts, I think they were tasting the plastic resin. I washed all the plastic parts and ran water thru a brew cycle as directed in the directions and it still smelled horrible of plastic. So I ran a second brew thru and it still smelled. I went ahead and brewed a pot of coffee and it tasted like plastic. So I ran vinegar and water thru the clean cycle, then two brew cycles of water. The next morning my coffee tasted better, but still a bit of that plastic smell. After another 2 or 3 days of brewing coffee, the taste has pretty much gone away.
Overall I am disappointed because the quality doesn’t seem to be the same as my old Mr Coffee unit.
* My first complaint is the length of the cord is only 18". It is barely enough room for me to pull out to edge of counter to fill. The instructions suggest extension cord if needed, but I don't want a 3 or 4-foot extension cord curled up on my counter either. The cord on my old Mr Coffee was 30 inches which was perfect, why cut down to 18"?
* The clock is not lit. My old Mr Coffee had a back light on the clock so I could see it in dimly light kitchen. Even with all the kitchen lights on, it is hard to see the grey LCD display.
* The handle on the carafe is not very stable, it shifts every time I pick up the carafe and I am afraid it is going to fall off.
* The overflow holes on the back are right at that 12 cup line, no room for the slightest variation. Even when using the carafe to fill exactly 12 cups, dumping the water in the holding tank it sloshes around and ends up splashing out of the overflow holes as it fills. I usually use the sprayer from the sink instead of the carafe to fill the holding tank, that creates a lot of waves from the pressure of the water and I have to stop at 8 cups because of the water sloshing around and leaking out of the overflow holes. There should be a little room for variance as in my old Mr Coffee which also had a 12 cup tank, but I never had water leaking out of the overflow holes. Upon looking at my old one, I realized that the overflow holes had room for slight variance and didn't start leaking unless you got closer to 14 cups.
* The overwhelming smell of plastic took a while to get rid of. I saw someone in another review complained about their coffee tasting like electric parts, I think they were tasting the plastic resin. I washed all the plastic parts and ran water thru a brew cycle as directed in the directions and it still smelled horrible of plastic. So I ran a second brew thru and it still smelled. I went ahead and brewed a pot of coffee and it tasted like plastic. So I ran vinegar and water thru the clean cycle, then two brew cycles of water. The next morning my coffee tasted better, but still a bit of that plastic smell. After another 2 or 3 days of brewing coffee, the taste has pretty much gone away.
Overall I am disappointed because the quality doesn’t seem to be the same as my old Mr Coffee unit.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Hello! Thank you for taking the time out to write a review, we appreciate your feedback. Please contact us at our toll free number (800) 672-6333, we would love to hear more about your experience. Our specialists are available Monday-Saturday 9am-6pm EST. You can also contact us via live chat on our site. Agents are available Monday-Saturday 9am-6pm EST. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
2nd one that just quit after 3 months
on August 8, 2017
Posted by: Another coffee lover
from South Dakota, United States
Gender:Male
I bought this last one just 3 months back and it worked great until I woke up Sunday morning to no coffee! This is the 2nd one I have bought within a year. I though after the first one quit that I just had bad luck. But nope this thing is a pile. Sorry Mr. Coffee this is the worst i've ever bought :(
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, October 6, 2017
Hello! Thank you for taking the time out to write a review. We appreciate your feedback and would like to turn this experience around for you. Please contact us at our toll free number (800) 672-6333. You can also live chat with us on our site. Agents are available Monday-Saturday 9am-6pm EST. We look forward to hearing from you.
Written by a customer while visiting mrcoffee.com
Posted by: Becko
from Flower Mound, TX, United States
Gender:Female
Verified Purchase:Yes
Bought one of these a couple of years ago and just bought another recently. Meets my need for function and style
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com