Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
5
Perfect to wake up to brewing coffee!
on November 30, 2019
Posted by: Sheila D
from Cleveland, OH
Gender:Female
I bought this coffeemaker in 2013 approximately and has been working like a charm with regular cleaning. The programming is perfect when you have weekend or family to visit and wake up to fresh brewed coffee. I love it!
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 16, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Love the filter
on April 26, 2020
Posted by: A Cassidy
from Loveland, CO
Gender:Female
I bought one of these several years ago and it had been my favorite coffee maker. The metallic red was gorgeous! The only problem was that the Clean function didn't operate correctly after about 5 years. By year 7 the coffee maker started to make strange buzzing noises so I replaced it entirely. I could not find this coffee maker at my local stores so I had to purchase a different brand.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , February 12, 2021
We thank you for purchasing our Coffee® JWX Series 12-Cup Programmable Coffeemaker and we are sorry to hear that the clean function stopped operating correctly. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
When it worked it was great, died in 4 months
on May 21, 2020
Posted by: specialsmilelady
from hudson valley ny
Gender:Female
Loved my coffee maker was great. But 4 months later would not function. Disappointing but Mr Coffee company suck behind it's brand and is sending me a replacement. They reached out quickly and kept in touch. Responded and reacted quickly. Can not wait to get my coffee machine......Bitter sweet moment with a happy ending
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 29, 2020
Thank you for bringing this to our attention! We strive for continuous, meaningful innovation, and your feedback plays a key role in improving our product and service. Rest assured that we will work hard to deliver great product and service. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
This has been my favorite coffee maker....
on August 21, 2022
Posted by: Zekefx
from Peoria, IL
Gender:Male
Wow a lot of bad reviews for this coffee maker, My experience with it has been very positive. We bought this coffee maker after we were sent to different work locations for COVID. It faithful brewed us our morning joe as we waited for the ramblings of our supervisor, on our daily zoom calls. Surely the fine aroma that this piece of machinery created, pushed us through the dark days of covid better than any pep talk we could have received from Dr. Fauci. The daily shots of caffeine kept our spirts high as we waited for a vaccine that did not prevent us from illness. After our return to the office, I could not let the old friend go, she now resides on my own kitchen counter still providing a fine aroma and a grand pick me up. Thanks, Mr. Coffee, you too are essential!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Intentionally hard to fix
on October 18, 2022
Posted by: Caffeine Starved
from Tennessee
Gender:Male
[This review was collected as part of a promotion.] Received this as a gift and it worked for about a year and a half. I had not cleaned it in about 2 months and I assumed the beeping meant that the line was clogged. Seemed like an easy fix and it's a very simple machine, which I liked about it. But the base is held in with really obnoxious 3-point screws and I couldn't get it open to fix without stripping the screws or breaking the base (they do not include the tool needed to open). Will not be buying anymore Mr Coffee products in the future and based on the overwhelmingly negative reviews on this machine, I'm sure they don't care. Would I recommend to a friend? I wouldn't recommend to an enemy.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 20, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee maker is not working. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or because the wall outlet itself is a non-working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the coffee brewer. Let the unit rest for 3-5 minutes. Then, plug it into a different wall outlet. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly.
Your Mr. Coffee® 12-Cup Programmable Coffee Maker only has a 1-year limited warranty. We highly suggest that you visit the nearest service center or appliance center in your location to have your unit checked and possibly fixed. If you need further assistance, please contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Your Mr. Coffee® 12-Cup Programmable Coffee Maker only has a 1-year limited warranty. We highly suggest that you visit the nearest service center or appliance center in your location to have your unit checked and possibly fixed. If you need further assistance, please contact us directly or fill in the "Contact us" link provided below. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Posted by: Itsme
from Michigan, United States
Gender:Male
Verified Purchase:Yes
We bought a black and chrome 12 cup pot with additional water filtering assembly. Has many control features and even a clean coffee pot reminder. I liked it so much,I looked up Mr. Coffee on Google and found ourpot. I instantly purchased another because this one is truly our favorite. When we have used it up, we will have another one ready to take over it's duties. Also,it really looks GOOD!
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Noisy brewer
on May 24, 2016
Posted by: Teacherrunner
from Lakewood, WA, United States
Gender:Female
My husband bought this 2 months ago. It was noisy the first pot during brew and was slow. Now after just the short time we have had this coffee pot it is now refusing to brew. The water will not come up the line and just sits their and steams??? Wasted our money and time on this one.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, May 27, 2016
I understand that you're time is valuable, and I'm sorry that you've had to deal with this frustration. Please allow us the opportunity to ensure that you're completely satisfied with your JWX27-RB model. Our phone number is 800-672-6333 and we are here to help you Monday-Saturday, 9am-6pm Eastern.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Inconvenient!!
on July 1, 2016
Posted by: Maria Antonieta
from Brandon, FL, United States
Gender:Female
This is the SECOND COFFEE MAKER THAT I HAVE TO GO BACK AND EXCHANGE. THE PANEL WHERE THE TIME IS DOESN'T LIGHT UP!!!! RIDICULOUS!! How many mone boxes I have to open To get another one that doesnt iluminate!! Very upset. I drink coffee all day long. I guess I should CHANGE BRAND AFTER ALLLLL THIS YRS.!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, July 5, 2016
Thank you for bringing this to our attention. Your JWX27-RB model does not have the back light feature on the clock display. I would like for you to give us a call so that we can find another option for you. We strive to develop products for your needs. We can be reached at 1-800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Talk yo you soon!
Written by a customer while visiting mrcoffee.com