Customer reviews from mrcoffee.com
Mr. Coffee - Coffee Maker - Black, Stainless Steel
Average customer rating
2.3
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
46
4 Stars
14
3 Stars
14
2 Stars
31
1 Star
122
29%of customers recommend this product.
(
62 out of
216)
Customer Reviews for Mr. Coffee - Coffee Maker - Black, Stainless Steel
Customer Rating
1
not happy
on January 30, 2017
Posted by: vickiejones
from Pocatello, ID, United States
Gender:Female
I bought this 3 months ago and it quit working , this is the third coffee maker I have had in about 10 months. I don't think I will buy another Mr. coffee
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, February 15, 2017
Please allow us to get this sorted out for you by calling us at 800-672-6333. For your convenience, we are here to help you Monday-Saturday, 9am-6pm Eastern. Thank you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
This only have good design
on February 23, 2017
Posted by: blkkattwo
Gender:Male
I bought this coffeemaker and the worst coffeemaker on the market. It has a nice design only.It last me for about two months before problems started showing up like water in the lcd display and the silicone tubing broke into. The brewing light and beeps goes off before the brewing s finished. It's a pile of junk.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 26, 2017
Thanks for expressing your concerns and we want to help you get back to loving your coffee maker again. Please contact us through our Live Chat option located on the right side of your screen after clicking the Service and Support tab. We are here Monday-Saturday, 9am-6pm Eastern, and will be glad to assist you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Very cheaply made
on March 5, 2017
Posted by: sandi31104
from Marinette, WI, United States
Gender:Female
Takes 10 to 15 minutes to make a pot of coffee. Not impressed waste of money
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, April 28, 2017
Thank you for your feedback and would like you to know that your opinions do not go unnoticed. We want to make the perfect product for our consumers and this helps us go in the right direction. Thank you again.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Nope, No more Mr. Coffee
on March 17, 2017
Posted by: Loyality no more
from Duluth, MN, United States
Gender:Female
After barely a week, right to the dumpster! Should have sent it there after the "cleaning" brew. The design of this model was a waste of production time and money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, May 3, 2017
We appreciate you for taking the time to reach out to us about your coffee maker, and your feedback does not go unnoticed. If you ever decide to give us another chance in the future, we will be more than happy to take care of you. Thanks!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Faulty
on March 27, 2017
Posted by: Prestre
Gender:Male
Worked very good, but started leaking from tank. Can not use it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Customer Service, April 28, 2017
Thank you for bringing this to our attention and we want to ensure this never happens again. Please contact us through our Live Chat option located on the right side of your screen after clicking the Service and Support tab. We are here Monday-Saturday, 9am-6pm Eastern, and will be glad to assist you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Basket
on December 30, 2017
Posted by: Sheryl67
from Houston, TX, United States
Gender:Female
I bought this for use at home. Someone in my family threw the whole thing- basket and used grounds in the garbage. Then proceeded to make coffee in the pot without the basket! The design makes it look like the basket is there. Because of that, we didn't check the garbage in time before the garbage man picked it up!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Customer Service, January 16, 2018
Thank you for your review; your feedback is appreciated. The removable filter basket, also called the brew basket, is required during use. You may view proper set-up as well as a parts diagram on page 6 of the owner's manual here: http://www.mrcoffee.com/on/demandware.static/-/Sites-mr-coffee-Library/default/dw9ae661c9/instruction-manuals/BVMC-JWX12CUP_15ESM1.pdf/?src=17ZS. The brew basket is item number 112435-000-000 and it can be purchased on our website by following this link: http://www.mrcoffee.com/replacement-parts/brew-basket--for-chx-dw-sk-vb-cj-am-mv-series-/112435-000-000.html/?src=17ZS. If you need additional assistance, please give us a call at 1-800-672-6333 between the hours of 9AM - 6PM, EST, Monday through Saturday.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Old and going strong.
on June 5, 2019
Posted by: Uhhhhhh nah
from Pontiac, Michigan
Gender:Male
I bought this series model in March of 2010 and it hasn't failed me yet. Yeah, it doesn't look all pretty like a showroom model but it's been brewing 2 - 3 pots every day for the last 9 years. Will I buy another one? Yer darn Skippy I will.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 30, 2021
Thank you for contacting Mr. Coffee® Brand. We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Loyal Mr. Coffee purchaser
on September 25, 2019
Posted by: Martino8792
from Doylestown, PA
Gender:Male
I have exclusively used Mr. Coffee makers for over 10 years. Given their daily use by me during that time, and like all electrical appliances, they do "wear-out" for one reason or another. I accept the reasonable one year warranty for defects as well as beyond that time the necessary replacement and reasonable cost. I will continue using Mr. Coffee appliances going forward.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care Department, March 23, 2021
We want to thank you for your loyalty over these years that we have been in business. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. We will strive to deliver great experiences consistently. Have a great day!
Written by a customer while visiting mrcoffee.com