Customer reviews from snowjoe.com
Snow Joe - Bagless Canister Vacuum - Black
Average customer rating
4.4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
39
4 Stars
9
3 Stars
6
2 Stars
3
1 Star
2
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Snow Joe - Bagless Canister Vacuum - Black
Customer Rating
1
Disappointed
on September 7, 2026
Posted by: Calllll
It is a very good vacuum vacuum cleaner. Why can I find any replacement filters for it.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Love using it when it's not blowing out ashes
on February 23, 2026
Posted by: Smokey ash
from OHIO
Happy birthday! The snow Joe ashvac is actually a good product. The sad part is the support for replacement parts i.e. filters replacement You can't even buy them. I don't understand why you make a vacuum, and you do not sell the filter replacements.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 24, 2026
Dear Valued Customer,
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, as this is not the level of service we aim to provide. We truly value your input, as it helps us identify areas for improvement regarding parts availability and overall customer service.
Your feedback will be shared with our team to help guide future improvements. If there is anything further we can assist you with, please do not hesitate to reach us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to explore possible options to ensure your Snow Joe Electric Ash Vacuum continues to perform well.
Thank you again for taking the time to share your experience.
Thank you for your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, as this is not the level of service we aim to provide. We truly value your input, as it helps us identify areas for improvement regarding parts availability and overall customer service.
Your feedback will be shared with our team to help guide future improvements. If there is anything further we can assist you with, please do not hesitate to reach us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team will be happy to explore possible options to ensure your Snow Joe Electric Ash Vacuum continues to perform well.
Thank you again for taking the time to share your experience.
Written by a customer while visiting snowjoe.com
Customer Rating
2
on February 8, 2026
Posted by: Bryant M
from Ferguson NC
This vacuum just doesn’t work!!! If you leave the passive filter in the vacuum, it doesn’t have enough power to even suck out the ash in my fire box!!! If you use the vacuum without that filter it will vacum, but the primary filter becomes plugged with ash!!! And, every time you start it, ash blows all over the room that you are in. With a greater horsepower motor the problem could be resolved!!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 10, 2026
Hello Bryant,
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you described, as this is not the level of performance or service we strive to provide our customers.
We truly appreciate your comments, as they help us identify areas for improvement in product quality, product design, and overall customer experience. Your feedback is extremely valuable to us and will be shared with our product and engineering teams for further review and consideration.
Please know that we take concerns like yours seriously and use them to guide future improvements. If there is anything else you would like to share or if you need further assistance, feel free to reach out to our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Thank you again for your honest feedback.
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you described, as this is not the level of performance or service we strive to provide our customers.
We truly appreciate your comments, as they help us identify areas for improvement in product quality, product design, and overall customer experience. Your feedback is extremely valuable to us and will be shared with our product and engineering teams for further review and consideration.
Please know that we take concerns like yours seriously and use them to guide future improvements. If there is anything else you would like to share or if you need further assistance, feel free to reach out to our customer support team at our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Thank you again for your honest feedback.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Tried the others, waated cash til I got a Snowjoe.
on January 28, 2026
Posted by: toberman
Beats the other brands (yes you Powersmith!) hands down. After having gone thru 2 or 3 ash vacuums per winter season I finally became fed up with the others and bought a Snowjoe which I've had for 2 years without having a single issue and never lets me down! Good stuff Snowjoe, thanks man!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 29, 2026
Dear Valued Customer,
Thank you for sharing your experience with us! We’re thrilled to hear that the Snow Joe Electric Ash Vacuum has exceeded your expectations and proven to be a reliable upgrade after trying other brands. Knowing that it has delivered consistent performance for two years without issues truly means a lot to us.
We appreciate your loyalty and your kind words, and we’re glad our product has been able to stand up to regular use and earn your confidence. Thank you for choosing Shop Joe—we’re proud to have you as part of the Shop Joe family!
Thank you for sharing your experience with us! We’re thrilled to hear that the Snow Joe Electric Ash Vacuum has exceeded your expectations and proven to be a reliable upgrade after trying other brands. Knowing that it has delivered consistent performance for two years without issues truly means a lot to us.
We appreciate your loyalty and your kind words, and we’re glad our product has been able to stand up to regular use and earn your confidence. Thank you for choosing Shop Joe—we’re proud to have you as part of the Shop Joe family!
Written by a customer while visiting snowjoe.com
Customer Rating
1
They do not service what they sell
on July 23, 2025
Posted by: not a fan
Do not buy a Snow Joe product, they do not have the replacement parts. I will never buy another snow joe product.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, July 23, 2025
Dear Valued Customer,
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience you’ve experienced with your Snow Joe ASHJ201 Ash Vacuum. We understand how important it is to have access to replacement parts, and we regret that this has impacted your experience with our product.
Please be assured that we take your concerns seriously and will further investigate this matter. If the specific replacement parts are not available, we would be more than happy to explore alternate options to help resolve the issue.
To assist you further, we kindly ask that you contact our customer support team at our toll-free number, 866-225-9723, available daily from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction and will do everything we can to address your concerns and find a suitable resolution.
Thank you for your detailed feedback, and we sincerely apologize for the inconvenience you’ve experienced with your Snow Joe ASHJ201 Ash Vacuum. We understand how important it is to have access to replacement parts, and we regret that this has impacted your experience with our product.
Please be assured that we take your concerns seriously and will further investigate this matter. If the specific replacement parts are not available, we would be more than happy to explore alternate options to help resolve the issue.
To assist you further, we kindly ask that you contact our customer support team at our toll-free number, 866-225-9723, available daily from 10 AM to 6 PM EST. We are committed to ensuring your satisfaction and will do everything we can to address your concerns and find a suitable resolution.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Needs attachments for hose.
on January 19, 2025
Posted by: Bins
from NH
Needs attachments for the hose in order to get into all nooks and crannies of a pellet stove. Nozzle is too long for most stoves. Need to remove nozzle to get into cold firepot.
Written by a customer while visiting snowjoe.com
Customer Rating
3
Nice Vacuum, but no replacement filters
on January 7, 2025
Posted by: DWarren
from Maine
Vacuum works well, I've had mine for 5 years, but replacement filters are not available and haven't been for at least 2 years.
Written by a customer while visiting snowjoe.com
Customer Rating
2
low suction
on January 16, 2024
Posted by: Cal21
from Virginia
Not happy with it. The material is good quality but the performance misses the mark.
Written by a customer while visiting snowjoe.com