Customer reviews from Char-Broil, LLC
Char-Broil - Simple Smoker - Black
Average customer rating
3.9
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
8
3 Stars
2
2 Stars
1
1 Star
8
77%of customers recommend this product.
(
33 out of
43)
Customer Reviews for Char-Broil - Simple Smoker - Black
Customer Rating
3
Okay
on August 27, 2018
Posted by: ewhite908
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I think the concept is great but the end result is not the best. The space is very constricting and removing the food it difficult. The app is not the most user friendly if you want to smoke an item that is not part of the pre-set recipes there is really no other support. The wood chips function only works on occasion. During a 4 hour smoke of ribs, I was only able to burn off one round of chips. The add chips button did not work when I would push it. Had it not been a father's day gift, I would have returned it.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 29, 2018
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your Simple Smoker. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
great smoker
on August 28, 2018
Posted by: Rhicy P
Gender:Male
Length of ownership:1 week
I received for a bfday gift and first time was hard but second time was so easy and tasty
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Got smokin in minutes
on October 9, 2018
Posted by: SmokinRick
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
Really like to simple smoker. Easy to set up. Like the ability to make smaller batches for just two people but the flexibility to do bigger batches using the basket and extra racks. Also love the convience of electricity.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Terrible product
on November 22, 2018
Posted by: Halster
from Edmonton, AB
Gender:Male
Length of ownership:3 months
I bought this smoker quite some time ago. I didnt use it right away, but when I did get around to trying it out, it took way too long to get it set up, and connected. struggled though the prep, and was very frustrated to get through the first cook. It sat again for a couple months, as I was upset with how it worked the first time. I have tried it again, it connected and got started, but then lost connection and will not connect again. This has been an absolute waste of money, and has ruined 2 meals.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, November 23, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your Simple Smoker. Were you able to utilize the presets built in to the smoker? Please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC