Customer reviews from Char-Broil, LLC
Char-Broil - Simple Smoker - Black
Average customer rating
3.9
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
8
3 Stars
2
2 Stars
1
1 Star
8
77%of customers recommend this product.
(
33 out of
43)
Customer Reviews for Char-Broil - Simple Smoker - Black
Customer Rating
1
The Required App is Horrible
on September 25, 2016
Posted by: Waiting to heat up
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
I can't truly rate the smoker itself. It is not functioning properly due to the app required to run it. And it won't run without the app. Please read the reviews about this app on the App Store. I hope Char-Broil can fix this, it would be a great smoker if the app worked. Again, read the reviews on the App Store!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, September 26, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your smoker. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
on August 14, 2016
Posted by: NickNameAlreadyUsed
Gender:Male
Length of ownership:1 week
One of the most frustrating pieces of equipment I've bought in my life. It took 3 hours on Friday to get it setup through tons of running back and forth to press the DADO button. Finally it just magically started working.
Cooked a turkey with it this morning, went through the steps, pulled it out when it said it was done with the warming. Looked pretty tasty. Until I cut into it, about halfway through the breast was pink.
Ok, maybe my fault, never cooked a turkey before. Replaced the probe back into the turkey a little deeper this time. Dropped it back in the smoker, went through the setup again. This time it says the probe isn't plugged in. Hmm... double checked, yup, plugged it in. Unplugged and replugged. No probe is detected. Odd.
All of a sudden, it's lost connection to my network after being connected no problem. I work with wireless networks as part of my job, whip out my wifi tools, everything is good.
Cannot for the life of me connect to the DADO for more then a second before the whole thing restarts itself, unplugged, replugged, off, on, for over an hour I have had a half cooked turkey sitting there with an smoker that doesn't work.
Google it, nobody else seems to have this problem I can find. Call the number listed on this site, sorry, closed on Sundays.
Worst product and support I've ever seen.
Cooked a turkey with it this morning, went through the steps, pulled it out when it said it was done with the warming. Looked pretty tasty. Until I cut into it, about halfway through the breast was pink.
Ok, maybe my fault, never cooked a turkey before. Replaced the probe back into the turkey a little deeper this time. Dropped it back in the smoker, went through the setup again. This time it says the probe isn't plugged in. Hmm... double checked, yup, plugged it in. Unplugged and replugged. No probe is detected. Odd.
All of a sudden, it's lost connection to my network after being connected no problem. I work with wireless networks as part of my job, whip out my wifi tools, everything is good.
Cannot for the life of me connect to the DADO for more then a second before the whole thing restarts itself, unplugged, replugged, off, on, for over an hour I have had a half cooked turkey sitting there with an smoker that doesn't work.
Google it, nobody else seems to have this problem I can find. Call the number listed on this site, sorry, closed on Sundays.
Worst product and support I've ever seen.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, September 21, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your smoker. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
app does not work-- smoker doesnt work without app
on November 10, 2016
Posted by: Terri KS
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
I wish I had never purchased it. So much time and energy expended trying to sync phone app and smoker
Never would sync on 3 different phones
Does not work without app in preset mode just stops doesnt cook long enough
Never would sync on 3 different phones
Does not work without app in preset mode just stops doesnt cook long enough
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, November 11, 2016
We're sorry to hear of the issues encountered. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Not what I expected
on July 4, 2017
Posted by: cptcal
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
I received this from my kids for Father's Day. I've smoked a whole chicken, a pork tenderloin, and a pork butt. My problem with it is that it does not light off completely dry chips. No chips burning = No smoke. I am a little disappointed in this smoker. I've wanted one for a long time.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 7, 2017
We're sorry to hear this. What all wood chips have you tired with this Simple Smoker? Are the wood chips soaked before us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Love this Smoker!
on February 4, 2017
Posted by: Greg in FL
Gender:Male
Length of ownership:1 week
Have wanted a smoker for a while and got this for myself for Xmas. I love it! Very easy to use and the smoked foods come out great! So far I've smoked a pork butt, brisket, prime rib, and whole chicken. Going to smoke some ribs tomorrow.
I've seen complaints/negative notes about the SmartChef app but I think its easy to use and quite valuable. I do look forward to having more recipes added.
I've seen complaints/negative notes about the SmartChef app but I think its easy to use and quite valuable. I do look forward to having more recipes added.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 9, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: smokey boy
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
It's a fun little remote controlled smoker!
It tends to overcook on times, so I would erase 1-2 hours from directions to avoid this.
It tends to overcook on times, so I would erase 1-2 hours from directions to avoid this.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 16, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Doesn't burn chips
on May 29, 2017
Posted by: Artsiannie
Gender:Female
Level of expertise:Intermediate
Length of ownership:3 months
Basically it's a teensy inconvenient outdoor oven, since it only starts chips 2 out of 5 times. Big waste of money. Wish I'd bought something better
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 3, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Mena B
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I bought this about 3 weeks ago. Wanted to get into smoking. Did my first chicken last night with Maple chips. The chicken was awesome. Made a place for the smoker next to outlet and not far away from wifi.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 16, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC