Customer reviews from electroluxappliances.com
Electrolux - 26.6 Cu. Ft. French Door Refrigerator - Black
Average customer rating
2.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
43%of customers recommend this product.
(
3 out of
7)
Customer Reviews for Electrolux - 26.6 Cu. Ft. French Door Refrigerator - Black
Customer Rating
5
WON ME OVER
on November 13, 2014
Posted by: Peg
Having hugged our last fridge goodbye before the delivery men took it away tells you I was a little worried about the purchase. Well that didn't last long..........
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Garbage
on May 26, 2015
Posted by: Frustrated
from Dracut, MA, United States
I'm on my second replacement and now this one has crapped out. Ice maker problems, water problems, the evaporator fan makes a awful vibrating noise and now my freezer is 22 degrees F and the fridge is 66 degrees F.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Online Outreach Specialist., June 25, 2015
Hi there Electrolux Friend!
We want to thank you for being a part of our Electrolux family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important feedback on your refrigerator. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We have reached out to you personally to review your concern and answer any questions you might have. We look forward to your response.
Thank you again,
Judy, Online Outreach Specialist.
We want to thank you for being a part of our Electrolux family and express our appreciation for purchasing our appliances. I want to personally thank you for sharing your important feedback on your refrigerator. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We have reached out to you personally to review your concern and answer any questions you might have. We look forward to your response.
Thank you again,
Judy, Online Outreach Specialist.
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Buy extended warranty
on July 2, 2015
Posted by: christine
from Newton, NJ, United States
I have had this under a year and a half and it does not work. The parts are covered but the labor is not. I should have spent the time doing research on this before I purchased it.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Online Support Specialist, July 8, 2015
Hello Christine!
We appreciate the feedback on your refrigerator. If you have any future concerns or need assistance with anything else, please contact us directly.
Sincerely, Online Support Specialist.
We appreciate the feedback on your refrigerator. If you have any future concerns or need assistance with anything else, please contact us directly.
Sincerely, Online Support Specialist.
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
Shake my head
on October 22, 2014
Posted by: nadremmak
I bought my fridge 5 years ago and in all honesty it stinks. I have had many service calls to repair the ice making machinery they have replaced my complete refridgerator and many ice making parts. Now my display is gone and it just crushes ice no cubes any more. This is the worst refiridgerator I have ever owned. Painful although it keeps food the ice situation is stupid.
No, I would not recommend this to a friend.
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Love This Product
on December 10, 2014
Posted by: SUSAN CLARK
We did not plan on purchasing this refrigerator at first we originally went to a big box store and were going to purchase a refrigerator but just were not happy with their selection's. So we left and decided to think on the purchase of another refrigerator. The next day we did not return to the big box store and decided to try a mom and pop showroom in the town were we live. It was there that we located the Electrolux refrigerator that we purchased. It is much bigger than we were used to and holds a huge variety of groceries. The freezer has two baskets to hold all the meat you could possibly handle. We like the IQ touch controls and they are easy to operate. We purchased the solid white one and are quite pleased with the refrigerator in general. It is an awesome product.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
4
New Kitchen
on July 10, 2015
Posted by: Darlene
from Neshkoro, WI, United States
We've had the fridge for a few months now, the only thing I have to complain about is the surface - we bought the black thinking it would be better than stainless for fingerprints and scraches. WE WERE wrong :-( Magnets scratch it, the wrong cleaning cloth scraches it, and it shows fingerprints very easily! Don't purchase the black of you're looking to avoid this! I wish we wouldn't have, and now we have scratches on our brand new fridge :-(
I would recommend this to a friend!
Response from electroluxappliances.comBy Theresa, Online Outreach Specialist , July 15, 2015
Good Morning Darlene- I certainly understand your new Electrolux refrigerator is forming scratches beneath your magnets. I would be careful sliding your magnets across your refrigerator. A home remedy I would suggest would be as follows:
1. Remove the magnets from your refrigerator. Wipe down the entire door surface with a slightly moistened wash cloth to remove any surface dirt.
2. Mix ½ tablespoon of baking soda with 1 cup of warm water. Gently scrub your refrigerator with a wash cloth and the baking soda mixture to remove any dirt buildup around the area where the magnet was located. Baking soda is a mild abrasive and shouldn’t scratch the stainless surface.
3. Rinse the door with clear water to remove the baking soda residue and wipe dry.
4. Dip a clean cloth in vinegar or a stainless steel cleaner so the cloth is thoroughly moistened but not dripping. Rub the magnet marks with the vinegar or cleaner until the stains fade completely, moistening the rag in fresh cleaner as necessary. Wipe down the rest of the door with the vinegar or cleaner.
5. Wipe the vinegar residue from your door with a water-dampened wash cloth. Wipe dry, buffing the door with a circular rubbing motion to bring out the shine.
If you have any additional questions or concerns, do not hesitate to contact us. Kind Regards,
1. Remove the magnets from your refrigerator. Wipe down the entire door surface with a slightly moistened wash cloth to remove any surface dirt.
2. Mix ½ tablespoon of baking soda with 1 cup of warm water. Gently scrub your refrigerator with a wash cloth and the baking soda mixture to remove any dirt buildup around the area where the magnet was located. Baking soda is a mild abrasive and shouldn’t scratch the stainless surface.
3. Rinse the door with clear water to remove the baking soda residue and wipe dry.
4. Dip a clean cloth in vinegar or a stainless steel cleaner so the cloth is thoroughly moistened but not dripping. Rub the magnet marks with the vinegar or cleaner until the stains fade completely, moistening the rag in fresh cleaner as necessary. Wipe down the rest of the door with the vinegar or cleaner.
5. Wipe the vinegar residue from your door with a water-dampened wash cloth. Wipe dry, buffing the door with a circular rubbing motion to bring out the shine.
If you have any additional questions or concerns, do not hesitate to contact us. Kind Regards,
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Ice Maker is the worst I've ever come across
on November 29, 2017
Posted by: Jackalope
from Two Harbors, MN, United States
I've had this fridge for about 4 years now and have a least one service call a year on the ice maker. Poorly designed, cheap parts, and operates even worse. I have to turn everything off several times a year just to thaw out the water line that is placed too close to the ice making parts. Right now, I'm on the 3rd. time the insides of the ice maker have fallen out. I would not recommend this thing to anyone. Run away as fast as possible. I'll never buy another Electrolux product!
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Courtney , Online Outreach Specialist, December 1, 2017
I hate to hear about your icemaker experience, Jackalope. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting electroluxappliances.com