Customer reviews from startech.com
StarTech.com - USB-C to HDMI Adapter - Black
Average customer rating
2.6
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
5
Customer Reviews for StarTech.com - USB-C to HDMI Adapter - Black
Customer Rating
1
MacBook Pro users beware
on November 9, 2017
Posted by: kms1
When plugged in the monitor flickers. Does not matter the display type.
Response from startech.comBy Brian, Customer Support, November 10, 2017
Thanks for letting us know about the flickering. We're very sorry for the technical difficulty. We'd like to make sure you have the latest software and firmware updates from Apple for your Mac. If the issue continues, our Technical Advisors can help troubleshoot the situation with you. To connect with one, please click Support at the top of this page then choose email, chat, or phone.
Written by a customer while visiting startech.com
Customer Rating
5
works like a charm
on April 19, 2016
Posted by: Bermic
plugged it in on a lenovo Yoga 900, sound en image quality is perfect
Written by a customer while visiting startech.com
Customer Rating
2
Partially works
on November 9, 2017
Posted by: cwing
I've used this specific adapter with a new Macbook Pro. I have connected to 3 different HP Envy32 B&O displays, and two flat screen TVs. Display quality is on par for all tested displays, but audio is choppy when only connecting to the display sound. TV audio works fine. After testing another USBC to HDMI converter with the same display audio works fine.
Response from startech.comBy Brian, Customer Support, November 9, 2017
Thanks for sharing your review. We're very sorry about the audio problem you encountered. If the problem happens on multiple computers, the adapter is likely faulty. We'd be happy to replace it for you. One of our Technical Advisors can help start that process. To connect with one, just click Support at the top of this page then choose email, chat, or phone.
Written by a customer while visiting startech.com
Customer Rating
1
Not working with HP?
on April 28, 2020
Posted by: Ben J
Hiya,
I just bought this adaptor to extend my laptop to another screen whilst working from home.
When i plug the USB-C input into my HP laptop, an error message pops up telling me that the device has 'malfunctioned.' I've tried to see if anything happens if I connect it with the TV and comp, but no luck. Could I get some advice on how to solve this problem please?
Thanks
Ben
Ben
Response from startech.comBy Stacey, Customer Support, April 30, 2020
Hi Benjamin, we are reaching out via the e-mail you provided to assist. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support for your CDP2HD via www.startech.com/chat or by calling 1-800-265-1844.
Written by a customer while visiting startech.com
Customer Rating
1
Didn't work with Toshiba or Lenovo laptops
on September 24, 2017
Posted by: Tatcom
This adapter did not work with either a Toshiba Satellite or Lenovo Think Pad. Tested cables and monitor and they both worked. Problem is the Startech. The support page on Startech was not helpful. It said the device was plug and play.
Response from startech.comBy Malcolm, Customer Support, September 27, 2017
Thanks for sharing your experience with us. We hope we can help.
This adapter works with USB-C devices that pass a DisplayPort video signal. Since not all laptops with USB-C have this capability, it would be helpful to know the exact model of systems you tried.
We also sent an email to you at the address provided with your review. We have Technical Support Advisors available 24 hours, 5 days a week.
This adapter works with USB-C devices that pass a DisplayPort video signal. Since not all laptops with USB-C have this capability, it would be helpful to know the exact model of systems you tried.
We also sent an email to you at the address provided with your review. We have Technical Support Advisors available 24 hours, 5 days a week.
Written by a customer while visiting startech.com
Customer Rating
5
USB-C to Dispaly Port Adapter Made Easy
on December 27, 2017
Posted by: Kentucky1292
This adapter was reliable and easy to use with my Dell laptop and tested on both my Dell and Samsung displays. The video and audio sync was flawless. The 4K video was brilliant and crisp.
What is in the box:
1- USB-C to Display Port Adapter
1- USB-C to Display Port Adapter
Note: “I received this product in exchange for an unbiased review.”
Written by a customer while visiting startech.com
Customer Rating
5
Great adapter for the go bag!
on April 17, 2018
Posted by: Shawn02
Works great, no issues. Its now part of my company's travel presentation kit allowing us connectivity to whatever devices we encounter on-site.
Disclaimer: I received this product in exchange for an unbiased review.
Disclaimer: I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com
Customer Rating
5
Great simple dongle, works well
on May 10, 2018
Posted by: NickD_CA44
I have tested this USB-C to HDMI dongle on several Lenovo laptops and my Galaxy S8 phone, with different 4k TV's, monitors and projectors without any issues.
The dongle comes in a large zip logs bag without any padding or instructions. It must be a very durable product to bounce around a zip lock bag without any issues. The dongle is about the length of a pen and the larger HDMI end makes up about half the length. The HDMI end is made of shiny black plastic which was scratched all over within minutes of handling it. The cable and USB-C end are made of premium soft plastic and the cable is flexible while remaining sturdy.
When I connected the dongle to my computer or phone it was immediately detected and started working within 5 to 10 seconds on first attempt then about 2-3 seconds on subsequent attempts. No installation was need and I didn't even need to click ok to anything.
This is a great dongle, by far my favorite USB-C adaptor and try to keep with me as much as possible. I have started leaving it in my jacket pocket permanently as it works well for sharing my phone screen. I received this product in exchange for an unbiased review.
Written by a customer while visiting startech.com