Customer reviews from akg.com
AKG - K495NC Over-the-Ear Headphones - Black
Average customer rating
2
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
2
Customer Reviews for AKG - K495NC Over-the-Ear Headphones - Black
Customer Rating
2
Great headphones, bad manufacturing
on November 22, 2017
Posted by: oscarcp
from Barcelona, Spain
I write this review after having three pairs of these. In terms of audio, they're great, they sound perfectly balanced and the response is good. Noise cancelling works great for a city environment. Now to the bad: The three pairs that I had broke after two months using them due to a design flaw. The headphone itself is too tight on the head and puts a lot of pressure (and I mean a lot) on the ears, resulting in the upper part of the hinge (which is plastic) breaking in no time.
TL;DR Really good headphones. Bad manufacturing that will make them last a couple months. Lots of pressure in the ears.
Response from akg.comBy Mario at Customer Service, Customer Support, November 23, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting akg.com
Customer Rating
1
Poor quality- hinge broke used only a few times!
on August 12, 2017
Posted by: Dina
from Montreal, QC, Canada
I am so disappointed, the headphones slid off my lap on the plane, and the hinge broke! Can I send them in to be repaired? I hope can be repaired at a reasonable price, as there is obviously a product defect.
Response from akg.comBy Joe G at Customer Service, Customer Support , August 14, 2017
Sorry to hear of this problem you are having. I noticed you are in Canada. Please send an e-mail to info@eriksonconsumer.com and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting akg.com
Customer Rating
1
Great sound, Horrible quality!
on January 7, 2017
Posted by: SamJ
from Germantown, MD, United States
I had received the headphones as a gift. The sound quality was great but the headphones broke at the hinge. The company honored the warranty and sent a replacement pair. Within 5 months the headphones broke at the same exact spot. I would not recommend this to anyone. It does not make sense to spend this amount of money and receive a defective product.
Response from akg.comBy Joe G at Customer Service, Customer Support , January 9, 2017
Thank you for your review. We appreciate all customer feedback. This information is conveyed to the proper departments as to improve on current and future product designs. We apologize for any inconvenience caused.
Please contact your local JBL Customer Service for information regarding your warranty options.
Please contact your local JBL Customer Service for information regarding your warranty options.
Written by a customer while visiting akg.com
Customer Rating
4
Great headphones
on July 20, 2018
Posted by: nickb
from Bangalore
The noise cancellation is good. Not as good as the bose qc25/35, but it comes without the whine that the bose's have. The build quality is excellent. The ear cups are super soft
Written by a customer while visiting akg.com