Customer reviews from hp.com
HP - LaserJet Pro m451dw Wireless Color Printer - Black/Gray
Average customer rating
4
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
9
4 Stars
8
3 Stars
3
2 Stars
1
1 Star
1
82%of customers recommend this product.
(
18 out of
22)
Customer Reviews for HP - LaserJet Pro m451dw Wireless Color Printer - Black/Gray
Customer Rating
5
Everything I wanted in a printer, and more
on January 2, 2013
Posted by: DMJ572
from Pelican Rapids, MN
Gender:Female
In the past I have always used Dell printers, but I took a chance on the HP LaserJet Pro 400 color Printer M451dw, and could not be happier for the decision! I run a small business that produces a small/medium output of printed material. This HP printer not only keeps up with my demand, the quality is excellent too. I used to have trouble printing on envelopes, and postcards, but not any more. This HP has printed everything that I have thrown at it. And so far I'm very happy with the toner use, it doesn't seem to be buring through toner, and I still have the toner that came with the printer and they're not even half used (and I've gone through 2+ reams of paper just in December). I will be purchasing the extra paper drawer, I really don't have to, but it would be nice to have when I'm using different print media throughout the day. The other things that I love - the duplex printing! WOW! and the small size of the printer, and I thought the cost was pretty reasonable. The printer is not super quiet (it's not super loud either), but then again neither were the other printers that I've owned. Definitely a perfect fit for me. I would recommend this printer to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Fantastic delivery on time EASY setup!!
on August 2, 2012
Posted by: Winkles
from Claremore, OK
Gender:Male
This product was delivered quickly and as promised, It was expertly packaged and protected. The set up went quickly and easily. The product performance is exceptional. The whole process should be used as a model for all electronic service and product providers. I am a "mature" user with intermediate computer skills. It was good to be able to tell someone they "did good".
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Product performed as expected
on April 17, 2013
Posted by: Rebelman
from Brooksville, FL
Gender:Male
Delivery was surprisingly quick after placing the order. The wireless features were easy to setup and was recognized by all users. It is hard to get the "eprint" feature going but with practice, it worked fine. The hook up with the tablet worked out. I strongly suggest downloading the user manual because you can figure how to use the buttons on the printer.
if you upgrade the memory, you will need to read the user manual to get the memory recognized. It is not difficult but you need to see where on the menu you do it. The retaining clips to hold the memory chip in place are very fragile and will break. I think the clips would have been better in metal than the plastic. The cartridges are easy to replace but you will need room to pull out the cartridge drawer/rack.The problem with the automatic duplexing feature being the default was not a default on my printer. You will have to open the menu to access this feature but you will have to turn it off after using it. The menus that I am referring to are in the software that is accessed by your computer. All users through the wireless connections can change the setup. Also as with all new electronic equipment, especially printers with toner cartridges, you have to get used to the initial burn smell and that will fade. Enjoy!
if you upgrade the memory, you will need to read the user manual to get the memory recognized. It is not difficult but you need to see where on the menu you do it. The retaining clips to hold the memory chip in place are very fragile and will break. I think the clips would have been better in metal than the plastic. The cartridges are easy to replace but you will need room to pull out the cartridge drawer/rack.The problem with the automatic duplexing feature being the default was not a default on my printer. You will have to open the menu to access this feature but you will have to turn it off after using it. The menus that I am referring to are in the software that is accessed by your computer. All users through the wireless connections can change the setup. Also as with all new electronic equipment, especially printers with toner cartridges, you have to get used to the initial burn smell and that will fade. Enjoy!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
A good unit
on June 14, 2012
Posted by: qweoruaz
from Miami, FL
Gender:Male
One warning: this sucker is *heavy*. I had a color LaserJet prior to this (logic board died), and it was lighter *with* an extra paper tray. LIft with your legs -- I'm not kidding.
The setup is easy enough, though when you're using the front panel for the first time (or after a while), you'll be guessing a lot which way the menu structure goes. Some menu titles in the front panel configuration could have been better thought out.
Compared to my previous LaserJet, this one spits the printed pages forward, as opposed to in the back, which is good. It seems to take up less space, as well, and I hope the auto-sleep will save me a few cents on electricity compared to the old one.
The toner trays look puny, so I'm curious how long they will actually last.
But the printer is quick, compact, and easy to setup and use. Just remember to lift with your legs.
The setup is easy enough, though when you're using the front panel for the first time (or after a while), you'll be guessing a lot which way the menu structure goes. Some menu titles in the front panel configuration could have been better thought out.
Compared to my previous LaserJet, this one spits the printed pages forward, as opposed to in the back, which is good. It seems to take up less space, as well, and I hope the auto-sleep will save me a few cents on electricity compared to the old one.
The toner trays look puny, so I'm curious how long they will actually last.
But the printer is quick, compact, and easy to setup and use. Just remember to lift with your legs.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Customer Rating
3
Takes some getting used to.
on April 20, 2012
Posted by: Orvin
from Tewksbury, MA
Gender:Male
So far the printer works very well. The prints are beautiful, the machine is quiet (relatively) and setup was a cinch. There are however a few quirks. For one, you must recheck the two-sided setting before every print; the printer likes to decide on its own whether to print two-sided or not. When this function is activated, it works flawlessly. Also, I have on occassion tried printing every other page and that does not work at all. If you use Windows 7 (64) as I do, you may want to consider another printer if you will need to use these types of functions very much. This is my second LaserJet and the first one did not like Windows 7 (64) either. I never could get the duplex printing to function, even after lots of back and forth with HP. Maybe a future driver upgrade will fix it all. I hope so.
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Customer Rating
3
Printer has good features
on June 2, 2012
Posted by: LarryG
from Wellsboro, PA
Gender:Male
This printer has really good features. Print quality is excellent. It is easy to use. The toner is quite expensive compared to my last hp LaserJet. My biggest complaint is that I can't get it to print on one side only if I print more than one page. For example, if I am printing pictures for a photo album, I cannot send more than one page of pictures or it will print on both sides. I have went in to turn the double sided print off, but it prints on both sides anyway. My last printer had the double sided printing on it and it was extremely easy to use. This one is set up the same way, but doesn't want to work correctly. It is for that reason only that I give it 3 stars.
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Customer Rating
3
This product was not what I expected
on December 27, 2012
Posted by: LittleMom
from Queens Village, NY
Gender:Female
Upon initial use of printer, print-outs were streaking; color distorted; totally unsatisfied. Printer had to be returned; awaiting another printer to see if better performance. Could be that it was one bad apple in the bunch...
Not what I expected from HP, as HP as been at the top of my printer listing.
Not what I expected from HP, as HP as been at the top of my printer listing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Written by a customer while visiting hp.com
Customer Rating
4
Great value for the price
on May 10, 2015
Posted by: lixvet
This is a very good printer -- easy to set up, excellent print quality. Much quieter than other laser printers I've used. My only complaint is the durability. My first printer gave out after about 2 years, it started printing with a solid yellow background. Very pretty, but really used up the toner cartridge. HP tech support was of no help whatsoever. I did find a local shop that was able to diagnose the problem. Unfortunately, it was more cost effective to replace than repair, so I'm now on printer #2. Still, a great value for the money.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com