Customer reviews from swissgear.com
SwissGear - 21" Expandable Carry On Spinner Luggage - Black
Average customer rating
4.3
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
53
4 Stars
20
3 Stars
9
2 Stars
4
1 Star
2
Customer Reviews for SwissGear - 21" Expandable Carry On Spinner Luggage - Black
Posted by: Hank
from Virginia
Gender:Male
Verified Purchase:Yes
After much research into carry-on, four-wheel-spinner luggage, I am happy I decided on the SWISSGEAR 6283. I have other SWISSGEAR bags which have endured years of use, and this suitcase was relatively cheap compared to comparable competition. My only caveat is that the extendable handle feels loose and weak.
Written by a customer while visiting swissgear.com
Posted by: gabriel
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Have bought this luggage a month ago and love it! Very durable, smooth wheels and if you are worried if the domestic USA airline won’t classify it as a carry on, you are in the clear! Passed by in Frontier and Delta.
Written by a customer while visiting swissgear.com
Posted by: Clone
from Philadelphia
Gender:Male
Verified Purchase:Yes
I've used this for one trip so far. It packs easily, its overall lite weight but well made and the wheels work great. If the handle is fully extended when rolling with all four wheels on the ground, it tends to push over easily. This is addressed by fixing the handle to ½ extension.
Written by a customer while visiting swissgear.com
Posted by: Hess
from NY
Verified Purchase:Yes
The extending handle is flimsy and shaky to the touch. It feels like it will break off easily. I expected a better quality and sturdier construction. Other then that its a decent buy.
Written by a customer while visiting swissgear.com
Posted by: Steph
from Rhode Island
Gender:Female
Verified Purchase:Yes
This is the second time I buy one of this luggage’s. My check in luggage is perfect and easy to
Drag around the airport. This small carrying is giving me lots of difficulties. The wheels keep getting stuck. Making it difficult to drag around the airport.
Drag around the airport. This small carrying is giving me lots of difficulties. The wheels keep getting stuck. Making it difficult to drag around the airport.
Response from swissgear.comBy Swissgear, Customer Service, July 28, 2023
Hello,
We're very sorry to hear that your luggage did not meet the high standards of Swissgear.
We strive to create durable, quality products, and we would like to assure you that this particular item was an unfortunate anomaly.
Please contact our customer service team at support@swissgear.com with your order information. We will be more than happy to help resolve this issue.
Have a great day!
We're very sorry to hear that your luggage did not meet the high standards of Swissgear.
We strive to create durable, quality products, and we would like to assure you that this particular item was an unfortunate anomaly.
Please contact our customer service team at support@swissgear.com with your order information. We will be more than happy to help resolve this issue.
Have a great day!
Written by a customer while visiting swissgear.com
Posted by: WorldTraveler
from Miami, FL
Gender:Male
Verified Purchase:Yes
Nice looking bag, however, the wheels are not all that great. I had to replace my original bag and the same exact problem is happening. The wheels rolled correctly for about a year on my first bag, with heavy travel. On my replacement bag, I am not satisfied with the product as the same wheel defect is happening again after only one use.
Written by a customer while visiting swissgear.com
Posted by: BenG
from Florida
Gender:Male
Verified Purchase:Yes
I originally bought two of these bags at a a department store about a year ago. My wife and I used them mostly for short trips, but also for longer trips. One of the bags turned out to be defective, so the one I received from Swissgear was a replacement. It is light enough to use as a carry on, and durable and roomy enough to check in and have the baggage handlers at the airport try to destroy it! It rolls easily and is very well designed for the traveler. My hope is that when this bag finally wears out, and that will be a long time, it will still be available because I would buy another in a heartbeat!
Written by a customer while visiting swissgear.com
Posted by: carra
Verified Purchase:Yes
Very happy with this purchase. I've used it on just one trip so far. It DOES fit in the overhead bins on smaller planes so long as it's not stuffed super full. It's very light which is easier for toting around airports and lifting overhead. The zippers are sturdy. The four wheel feature is a great upgrade from my last bag.
My last bag was this same model, purchased over 20 years ago. It has been used for SO many trips, both in overhead, but very often checked where it received all sorts of throwing and dropping (I am sure) and only just stopped functioning as well (the handle no longer extends and retracts) in the last year.
I am very excited to have the refresh and hope it proves to be just as sturdy and long-lasting.
Written by a customer while visiting swissgear.com