Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.3
(562 Reviews)
Rating breakdown 562 reviews
5 Stars
323
4 Stars
148
3 Stars
39
2 Stars
23
1 Star
29
83%of customers recommend this product.
(
449 out of
543)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
4
All the drawers!
on January 29, 2021
Posted by: 1CLJ7
from Wheatland Wyoming
We have loved our frig. Filters are easy to change, lots of ways to adjust shelves and racks.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Vikki@GEA, GE_Appliances, February 5, 2021
Hi 1CLJ7 - We are thrilled to hear you have enjoyed your GE refrigerator. Hearing about the ease at which you can change the filter and your satisfaction with the various ways you can adjust the shelves and bins is great to hear as well. We are so appreciative of your kind words. We wish you all the best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Will never buy GE again
on March 19, 2021
Posted by: HateGE
from Las Vegas
2 years after purchase the power control board for the water and ice dispenser failed. Same month my 2 year old dishwasher power board failed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, March 25, 2021
We greatly appreciate your review and being part of the GEA family. It is very disappointing to hear about the hassle you have experienced with your refrigerator and dishwasher. We have reached out via email to find out more about your situation and see how we can help. Thanks so much.
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer stopped working after 3 months
on May 15, 2021
Posted by: Dillon91
from Kansas City, KS
Wasn’t a cheap refrigerator by any means so one would expect quality and longevity. This product has none of those qualities.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, May 21, 2021
Hello there, we're terribly sorry your freezer quit working after 3 months. This is never what we'd expect for any of our consumers so we can imagine how frustrated you are.
With that being said, we're pleased to see you've taken advantage of your warranty and scheduled service with a certified GE Appliances technician to have your unit repaired.
We're wishing you the best and appreciate you bringing this to our attention.
Guy@GEA
With that being said, we're pleased to see you've taken advantage of your warranty and scheduled service with a certified GE Appliances technician to have your unit repaired.
We're wishing you the best and appreciate you bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Wonderful Upgrade
on July 5, 2021
Posted by: HWMS
Inherited the GE® ENERGY STAR® 25.8 Cu. Ft. French-Door Refrigerator with the purchase of a house that remodeled the kitchen in 2016 for the refrigerator upgrade. Loads of room and has a 2021 visual appeal, sadly the WiFi option not included. In the door ice and filtered water dispenser has been a refreshing treat while working on the house. Looking forward to using the bottom freezer drawer for quick food organization. Easy to find online information manuals will insure optimal use and performance maintenance for years to come.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
About 3-4 years later it started leaking noisy
on August 16, 2021
Posted by: Vladso
from Evansville
We’ve had the refrigerator for about 4 years now and it will randomly start making very loud noises where I can hear it from my bedroom at night. It will also make a puddle of water on the floor occasionally.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, August 18, 2021
Hey there,
We're terribly sorry to hear that your refrigerator makes loud noises and is leaking on the floor. We can absolutely understand how those situations would be frustrating. Check out this helpful troubleshooting article about if your refrigerator is leaking on the floor.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19366
We'll be sure to pass along your feedback about the refrigerator noise to the development team. We hope this helps. Stay safe! Mike@GEA
We're terribly sorry to hear that your refrigerator makes loud noises and is leaking on the floor. We can absolutely understand how those situations would be frustrating. Check out this helpful troubleshooting article about if your refrigerator is leaking on the floor.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19366
We'll be sure to pass along your feedback about the refrigerator noise to the development team. We hope this helps. Stay safe! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Loudest refrigerator we have ever had
on December 20, 2021
Posted by: Greengene
from Topeka, Ks
Refrigerator compressor very loud at times. Had to replace the touch panel after the “ice dispense quit functioning. Finish looks good as long as you don’t touch (stainless steel). Now finding freezing temp in back of the wide “temperature controlled” drawer.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 22, 2021
Hi, Thanks for your review. We are incredibly sorry to hear of your previous touch panel repair. While the stainless steel does show fingerprints, it can be easily cleaned using mild soap (dish soap) and water, then rinsed with clear water and dried with a soft cloth. For more great cleaning tips, please visit: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
If the temperature control drawer is too cold, please view these tips that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
In case service is needed, here is a link for scheduling: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this helpful. Please let us know if you have any additional questions. Have a great day! - Sharon@GEA
If the temperature control drawer is too cold, please view these tips that may help: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002
In case service is needed, here is a link for scheduling: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you find this helpful. Please let us know if you have any additional questions. Have a great day! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst refrigerator ever leaks water all the time
on May 2, 2022
Posted by: B Faw
from Miami
To much money for a leaking cheaply made plastic parts refrigerator
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 3, 2022
Hello. We appreciate you reporting these concerns to us – we truly hate to hear you’ve had an issue with the refrigerator leaking, and are concerned with the materials and parts. We regret any inconvenience caused. We always want to create durable appliances using quality materials. Your concern over the material used as well as the issue you’ve had with the unit leaking will be sent for review, as we want to ensure we're aware of any possible areas of concern.
Regarding a leak, if it’s near the water filter you may want to check the filter for any issue and to make sure it’s installed correctly. You may also want to check the water supply line. We have Troubleshooting Tips starting on page 46 of the manual; if you’d like to review those, that’s linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf&_. If you’re unable to resolve the leak with that information, our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to help.
We hope the leak is fixed for you soon, so you can enjoy your refrigerator without inconvenience. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Regarding a leak, if it’s near the water filter you may want to check the filter for any issue and to make sure it’s installed correctly. You may also want to check the water supply line. We have Troubleshooting Tips starting on page 46 of the manual; if you’d like to review those, that’s linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-3.pdf&_. If you’re unable to resolve the leak with that information, our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to help.
We hope the leak is fixed for you soon, so you can enjoy your refrigerator without inconvenience. If you have any other concerns or questions, we’re happy to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not satisfied
on December 25, 2022
Posted by: Uncle Rico
from Lawrenceburg, TN
The ice dispenser on this unit keeps freezing up not allowing ice to dispense. I have to manually removed jammed/froze up opening where the ice is dispensed from. I’m not sure if the flap that covers the opening is the problem or what. I just know it makes a terrible mess each time I have to manually remove the ice jams.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 3, 2023
Thank you for connecting with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this ice maker has caused you.
Sometimes a small mound of frost, snow, or ice will form on the door or flap in the ice chute. This condition is usually normal and typically occurs when you have dispensed crushed ice repeatedly. It will eventually evaporate. You can clean frost from the dispenser chute by using a warm damp sponge.
If you continue to experience issues, you may want to consider having your dispenser checked by a GEA technician. You can schedule service by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope this information is helpful, and if you ever need assistance in the future, please feel free to reach out to us. All the best – Matthew@GEA
Sometimes a small mound of frost, snow, or ice will form on the door or flap in the ice chute. This condition is usually normal and typically occurs when you have dispensed crushed ice repeatedly. It will eventually evaporate. You can clean frost from the dispenser chute by using a warm damp sponge.
If you continue to experience issues, you may want to consider having your dispenser checked by a GEA technician. You can schedule service by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope this information is helpful, and if you ever need assistance in the future, please feel free to reach out to us. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com