Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,300 Reviews)
Rating breakdown 7,300 reviews
5 Stars
4,123
4 Stars
1,853
3 Stars
670
2 Stars
303
1 Star
351
83%of customers recommend this product.
(
5,351 out of
6,458)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
2
My GE letdown.
on October 5, 2022
Posted by: Red Bull
from Louisville, Kentucky
Not one of my favorite appliances, I did not figure that I would have to pull maintenance on a new appliance.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 11, 2022
Hi there - While we're glad you enjoy this refrigerators features and appearance, we're sorry that you needed additional maintenance on your unit. We understand how that would be disappointing.
If you have any questions or concerns, please give us a call; we're always glad to help! The owner's manual and troubleshooting guides on our website can be quite helpful as well. We wish you the very best! -Shayla@GEA
If you have any questions or concerns, please give us a call; we're always glad to help! The owner's manual and troubleshooting guides on our website can be quite helpful as well. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Fridge!
on February 4, 2023
Posted by: TidddyAz
from Phoenix
Great Features and Bigger Than It Looks! This is a Great fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
GE 25.7 French Door Refrigerator
on February 24, 2023
Posted by: Kdfisher
from Florida
Extremely UNHAPPY with the GE 25.7 French Door refrigerator/ freezer. I have had this refrigerator for about a week and the freezer is NOT working properly and I’ve been told that the fan and the seal need replaced ! Totally Unacceptable & unreasonable to have a refrigerator/freezer fail and require parts replacement within a little over a week!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 27, 2023
Hello! We appreciate you taking the time to provide feedback. We are extremely sorry to hear that your brand new refrigerator is experiencing these issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Fridge
on March 7, 2023
Posted by: Spring Lake 17
from Spring Lake, MI
Fridge works well but it is very loud. We had a GE rep stop out at the house and he tried to make adjustments but it is even louder now. I am assuming at this point it is an issue with our particular unit and hopefully not representative of the model. We are requesting it to be swapped out with a different refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 8, 2023
Hello- thank you for your review. We are sorry to hear that your unit is causing a noise issue. We understand how frustrating that can be. If you find that your unit is making different sounds than listed in your manual then we recommend calling to have one of our technicians come look at it for you. The phone number is
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed.
Hope this helps! If we can assist with anything else let us know. Sincerely- Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Convenient storage and features
on March 28, 2023
Posted by: Lakefront sanctuary
from Ohio
This refrigerator has convenient storage and a great size. Only frustration is the in door water dispenser that is very sensitive and cuts off if the container moves only slightly.
I would recommend this to a friend!
Features
4
Performance
3
Quality
5
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 30, 2023
Hi! Thank you for providing us with your feedback. We are ecstatic to hear that you are loving your new refrigerator and its convenient storage. We recommend keeping your cup firmly placed directly on the dispenser lever to get the best dispensing results. It is normal for the dispenser to cut off once the level has been adjusted. We appreciate you choosing GE Appliances for your home, and we hope you enjoy your new beautiful refrigerator for many years to come! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Loved the fridge right up till it gave me an ERROR
on March 30, 2023
Posted by: Trags
from Encinitas
This fridge is great, but on the first night I received an error message in the water/ice panel. I troubleshot from the user manual and nothing worked. I am now waiting on a repair. Be cautious. It seems there are too many electronic parts on this. I will update later.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
5
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 31, 2023
Hello,
We’re glad that you like your new refrigerator, but we’re so sorry to hear that you received an error and were unable to find anything to resolve it. We know it’s frustrating when any appliance gives you trouble, but it’s even worse when it’s something you rely on often like a fridge. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to resolve this issue. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re glad that you like your new refrigerator, but we’re so sorry to hear that you received an error and were unable to find anything to resolve it. We know it’s frustrating when any appliance gives you trouble, but it’s even worse when it’s something you rely on often like a fridge. We are glad to hear that you are taking advantage of your warranty and we are confident that the technician will be able to resolve this issue. Thank you for taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed in a GE product
on July 7, 2023
Posted by: Bigfoot007
from Cary, IL
Disappointed in this GE product. Extremely noisy unit. Have never owned a refrigerator that is as loud as this unit. To date both the freezer and fridge sides are keeping temperature and maintaining the food. The ice/water dispenser is functioning correctly though the ice cubes produced are too large. Should be smaller in size. Do not fit well in various water bottles.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 10, 2023
Greetings! Thank you for your feedback. We are so sorry to hear that this refrigerator has not lived up to your expectations when it comes to the noise level while in use and the ice cube size.
Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your refrigerator. We will be sure to share these comments with our product design teams, so they can make the necessary improvements to future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your refrigerator. We will be sure to share these comments with our product design teams, so they can make the necessary improvements to future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good fridge
on August 4, 2023
Posted by: Nerosmom
from NC
So far so good. Water and ice dispenser work well. Had to get creative with the inside since the door pockets are much smaller on one side.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com