Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,300 Reviews)
Rating breakdown 7,300 reviews
5 Stars
4,123
4 Stars
1,853
3 Stars
670
2 Stars
303
1 Star
351
83%of customers recommend this product.
(
5,351 out of
6,458)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
5
Great Price.
on June 25, 2018
Posted by: Ingeborg
from Radcliff.Ky.
I love.the new color black slate it is so nice against my natural color Hickery Cabinets.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on December 31, 2019
Posted by: kard1
from San Anotonio
This is the worst refrigerator we have ever purchased! Everything about this refrigerator is really really bad. It's makes a loud noise(condenser). Try to get just a class of water and you will hear a louder noise. I had it only for one week and I can't stand look at it.I wish I can replace it even for a lost! I pray you look into it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
3
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 3, 2020
Hello kard1 - Thanks for sharing your feedback. We're sorry to hear of the disappointment with your new refrigerator. Please take a look at page 38 in your manual for normal operating sounds: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60805-3.PDF
For more help with any additional concerns, please feel free to reach out to our e-mail team at: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARsupportflyout-contactphone. We hope this helps!
For more help with any additional concerns, please feel free to reach out to our e-mail team at: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARsupportflyout-contactphone. We hope this helps!
Written by a customer while visiting geappliances.com
Customer Rating
3
Not Bad But Could Be So Much Better
on August 16, 2021
Posted by: mguite
from Tracy, CA
We like our new fridge. The color and fingerprint resistant surface look elegant in our kitchen. It is much quieter than our old fridge and the water dispenser cools the water to the perfect temperature for drinking. The dispenser cavity is also tall which allows for great access. However, there are a few things we don't like. There is very little room for taller beverage containers like milk and juice cartons, wine bottles, etc. The ice maker is pretty frustrating. When serving the ice, especially crushed ice, it spills ice outside of the circumference of the glass... super annoying. If the last person selected "ice", the the next person who goes to get water has to be careful to switch the setting back to "water". There should be a setting that automatically switches it back to water after 10 or 20 seconds. Also, for a fridge that boasts energy saving features, it seems like it runs constantly. It never seems to take a break. It seems like a waste of energy to me. Even though the fridge is mostly resistant to fingerprints, the front handles are not (I can't understand why not). Lastly, the bottom drawer in the fridge compartment runs the entire width of the fridge. This is a bad design. In order to access it, both doors have to be opened, which allows all of the cool air to escape.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, August 18, 2021
Good day,
We're delighted to hear that you love how elegant your refrigerator looks in your kitchen. We're certainly sorry to hear about all of the different issues and spacing problems. We can understand how those things would ruin the experience and will be sure to pass this feedback along to the product team. We appreciate you being part of the GE family! Mike@GEA
We're delighted to hear that you love how elegant your refrigerator looks in your kitchen. We're certainly sorry to hear about all of the different issues and spacing problems. We can understand how those things would ruin the experience and will be sure to pass this feedback along to the product team. We appreciate you being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Fridge
on September 9, 2021
Posted by: mac729
We have not been able to really give an accurate rating, it was delivered to us with issues, such a faulty an motor that is waiting to be replaced, Really not very happy about that.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, September 10, 2021
Hi, We appreciate the honest feedback about giving an accurate rating and want to sincerely apologize for the difficulty you've had with your new refrigerator. This is frustrating, we know, and we're very sorry for any inconvenience you've experienced. We're glad to hear you are taking advantage of the warranty and hope this is taken care of soon. If you have any questions or concerns, you can reach out to us directly via social media. We're always happy to help. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love it
on October 24, 2021
Posted by: MAR1072
from Shepherdsville Ky
The only complaint I have is the freezer handle comes off WAY to easy!
I would recommend this to a friend!
Features
5
Performance
2
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Shelves are too flimsy
on November 22, 2021
Posted by: c1971
from MO
Shelves are too flimsy to hold milk they bend. Handle on freezer falls off. The unit make very strange sounds from the compressor. I would not recommend this fridge to others for the price I expected more.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 24, 2021
Hello there - Thanks for taking the time to write a review. We hate to hear that you aren't pleased with the quality and sound level of your refrigerator. The new high efficiency compressor may run faster and longer than your previous refrigerator and generate more sound. You may hear a high-pitched hum or pulsating sound while it's operating which is normal.
Here is an article that provides a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Here's an article that provides a few tips and tricks for the handles: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
If the above doesn't resolve the issue, service may be needed. You can make use of the warranty by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're always here to help if any questions or concerns ever come up. Thanks again! -Mikayla@GEA
Here is an article that provides a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Here's an article that provides a few tips and tricks for the handles: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
If the above doesn't resolve the issue, service may be needed. You can make use of the warranty by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We're always here to help if any questions or concerns ever come up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor failed at 6 months
on November 22, 2022
Posted by: RobG3722
from Richmond, Va
Compressor failed at 6 months. Soonest GE can provide a fix is over 3 weeks out, so we're stuck. Won't be buying GE appliances in the future.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 28, 2022
Hello - We're sorry to hear that the compressor failed at just six months and you have to wait for service. We understand how disappointing that would be, and we apologize for any inconvenience this has caused.
Service is based on location and available technicians nearby. When scheduling service, ensure you call 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We strive to provide the best quality and will share your review with our team for any improvements. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Shayla@GEA
Service is based on location and available technicians nearby. When scheduling service, ensure you call 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We strive to provide the best quality and will share your review with our team for any improvements. We hope you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. We wish you the very best! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Lazy ice box
on August 17, 2023
Posted by: Sensitive fridge
All in all this is a pretty good refrigerator. Apart from the ice maker takes a very long time just to produce 9 ice cubes. And the handle to the freezer is not the right fit I'm pretty sure it's not my fault, the handle is not the right size and it's wabbaly and doesn't fit right. But it gets the job done, food is cold and there is okay amount of room oh the water that comes out of the filter is a very thin strain of water. That's all.
Written by a customer while visiting geappliances.com