Thank you for connecting with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this ice maker has caused you.

Sometimes a small mound of frost, snow, or ice will form on the door or flap in the ice chute. This condition is usually normal and typically occurs when you have dispensed crushed ice repeatedly. It will eventually evaporate. You can clean frost from the dispenser chute by using a warm damp sponge.

If you continue to experience issues, you may want to consider having your dispenser checked by a GEA technician. You can schedule service by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by visiting this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.

We hope this information is helpful, and if you ever need assistance in the future, please feel free to reach out to us. All the best – Matthew@GEA