Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,314 Reviews)
Rating breakdown 7,314 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
305
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
2
Poor quality.
on May 16, 2022
Posted by: Pat Fester
from Cincinnati,OH
Freezer door handle falls off constantly and has to be reinstalled. Doors have a piercing squeak when they open. “Chilled” water is room temp. at best.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 18, 2022
Hey there, and thanks for letting us know about your experience. We truly hate to hear you’ve had trouble with the freezer door handle falling off, the doors making a squeaking sound when they’re opened, and the water not being cold enough; we know issues like these must be frustrating to deal with. After reviewing our system, we do see you have a service appointment now scheduled; we are confident the technician will be able to assist with these issues. If you need to get back in touch with our Service Department for any reason, they can be reached at 1-800-432-2737.
If you wanted to try any troubleshooting in the meantime, we have a section in the manual starting on page 43 with tips: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. Regarding the door squeak specifically, if you think the noise may be coming from the hinges using paraffin wax or petroleum jelly to lubricate the top and bottom hinges may be helpful; we have more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16837&_. For the concern with dispensed water not being cool enough, if it’s been awhile since you last used it you may want to dispense water until the system is replenished, and allow several hours for the supply to chill. If you recently used a large amount of water, it might take at least 30 minutes for the supply to cool again. Issues affecting the temperature of the refrigerator (such as the door being opened too often or the door seal being damaged) might also affect the water temperature.
We hope this is helpful, and we’re confident this refrigerator will be a valuable addition to your household going forward. We’re always glad to assist if you have any other concerns or questions. -Sarah@GEA
If you wanted to try any troubleshooting in the meantime, we have a section in the manual starting on page 43 with tips: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. Regarding the door squeak specifically, if you think the noise may be coming from the hinges using paraffin wax or petroleum jelly to lubricate the top and bottom hinges may be helpful; we have more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16837&_. For the concern with dispensed water not being cool enough, if it’s been awhile since you last used it you may want to dispense water until the system is replenished, and allow several hours for the supply to chill. If you recently used a large amount of water, it might take at least 30 minutes for the supply to cool again. Issues affecting the temperature of the refrigerator (such as the door being opened too often or the door seal being damaged) might also affect the water temperature.
We hope this is helpful, and we’re confident this refrigerator will be a valuable addition to your household going forward. We’re always glad to assist if you have any other concerns or questions. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Fridge
on May 17, 2022
Posted by: MegZ45
from Florida
Nice looking, sleek. Ice maker is very noisy. Door storage is not very big and cannot adjust to fit wine bottles, freezer side door storage is so small it is kinda pointless to have.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 19, 2022
Hi there, and thanks for sharing your experience with this model. While we’re grateful you like the sleek appearance of this refrigerator, we do regret that you have concerns over the noise made by the ice maker and the available storage. We know issues like those may cause inconvenience, and our Design team will be informed of your feedback for review; we appreciate your insights, as we always like to know what our consumers think of our models.
Regarding storage options, some door bins may be adjustable, and we have a Quick Space shelf in the refrigerator itself that can be adjusted to fit taller items on the shelf below; information on that shelf is available on page 16 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. The manual also discusses door bins, as well as normal noises the model may make on page 42; we do expect newer model refrigerators to sound a bit different than older models because of added features/technology. Sounds can include whirring, humming, ice cubes dropping into the bucket, etc.
We hope that information is helpful, but if you’re concerned the noise you’re hearing might be out of the ordinary our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We are always happy to assist if you have any other concerns or questions – we’re wishing you all the best! -Sarah@GEA
Regarding storage options, some door bins may be adjustable, and we have a Quick Space shelf in the refrigerator itself that can be adjusted to fit taller items on the shelf below; information on that shelf is available on page 16 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. The manual also discusses door bins, as well as normal noises the model may make on page 42; we do expect newer model refrigerators to sound a bit different than older models because of added features/technology. Sounds can include whirring, humming, ice cubes dropping into the bucket, etc.
We hope that information is helpful, but if you’re concerned the noise you’re hearing might be out of the ordinary our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We are always happy to assist if you have any other concerns or questions – we’re wishing you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Value French Door Refrigerator
on May 18, 2022
Posted by: Katyjs
from Petoskey, MI
So happy to have a new GE french door refrigerator with the water and ice dispenser! I haven't had it for long, but it is operating well. I like the convenience of having french doors for easier access when storing food.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fridge
on May 18, 2022
Posted by: Biby
from El Paso tx
Excelent excelent we love it.!Good performance. Spacious!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 19, 2022
Hello. Thank you for letting us know of your experience with this model - we're so glad you're enjoying the good performance and large capacity! Our Design team will be thrilled to hear the model has been a great fit for you. We appreciate you as part of our GE Appliances Family, and wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Appearance & quality
on May 19, 2022
Posted by: Kayc56
from Ky
Had to wait several months for white. It was worth the wait.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
This refrigerator is great. There is so much space
on May 19, 2022
Posted by: Yvonne 13
from Port Charlotte Florida
There is alot of room inside this refrigerator it's hard to fill it up. Never see fingerprints & the outside water and ice features are the best.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
New frig for BH
on May 19, 2022
Posted by: edbobbie
from Michigan
So this refrigerator has a lot more room than my old one. The shelves have many more options for placement so this is nice. My only complaint is that it is noisier than my old GE Profile refrigerator. It is easy to clean with the fingerprint resistant surface, which is also nice.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice size fridge
on May 20, 2022
Posted by: Dave214
from Selbyville, DE
For the most part I like the side by side set up of this fridge. There's an alarm that goes off if you leave the door open to long. My only design suggestion is that the bottom meat / vegetable drawer is too wide. It should be two drawers instead of one. The handle to the freezer came off one time when opening and had to be re-attached.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com