Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,306 Reviews)
Rating breakdown 7,306 reviews
5 Stars
4,125
4 Stars
1,854
3 Stars
670
2 Stars
305
1 Star
352
83%of customers recommend this product.
(
5,352 out of
6,462)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
3
Lacking
on May 13, 2022
Posted by: Who who
This fridge lacks a lot. First, the owner is prohibited from setting temps., except between brief numbers. EG - freezer must be between -6 & +6. Items are hard as a rock.
The drawers are very shallow. Plan to buy small fruit/veg.
Hard to move partitions around to accommodate sizes of items. Also makes a lot of noise.
Be sure to level the fridge before loading. Otherwise, the drawers won't stay in & getting to the levelers on the bottom is very difficult.
All in all, disappointing.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 16, 2022
Hey there, and thanks for reporting your feedback on this model. We hate to hear you are unhappy with the available temperatures, depth of the drawers, partitions, noise made and need to level the unit. We always want to provide a positive ownership experience and regret any inconvenience caused.
The temperature range is set to optimally preserve your food items, but we will certainly report your feedback on that and the other concerns to our Refrigerator Design team for review and future development; your insights are valued, as we always want to know what our consumers think of our models.
Regarding the noise specifically, we can advise newer models can sound a bit different than older models, because of newer technology and added features; noises can include whirring, humming, etc. If it might be helpful, we have a list of normal noises the refrigerator may make on page 42 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_.
Going forward, we will do all we can to earn your faith in our brand. If you have any other concerns or questions, we are happy to help any time. All the best! -Sarah@GEA
The temperature range is set to optimally preserve your food items, but we will certainly report your feedback on that and the other concerns to our Refrigerator Design team for review and future development; your insights are valued, as we always want to know what our consumers think of our models.
Regarding the noise specifically, we can advise newer models can sound a bit different than older models, because of newer technology and added features; noises can include whirring, humming, etc. If it might be helpful, we have a list of normal noises the refrigerator may make on page 42 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_.
Going forward, we will do all we can to earn your faith in our brand. If you have any other concerns or questions, we are happy to help any time. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GREAT VALUE
on May 13, 2022
Posted by: PFC 1911
from U.P. Michigan
Good value features and price. Appearance is great.
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect replacement for my Whirlpool Gold
on May 13, 2022
Posted by: MikeGA1
from Georgia
My Whirlpool French door refrigerator stopped making ice. After trying to have it repaired, discovered it had a refrigerate leak in the sealed area they cannot be fixed. I replaced it with this GE and love it. I will only buy GE appliances going forward
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features, very satisfied with my experience
on May 14, 2022
Posted by: Coral11
Great product very satisfied with my purchase, I recommend this brand!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Loved it Initally, but looks like compressor fail
on May 16, 2022
Posted by: JDD001
from Great Falls VA
Loved all the features of this frig, but looks like compressor failed in just under 2 years. I saw one other review about this. Is it a common problem and shouldn't this be under warranty.
Features
5
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 18, 2022
Hello. We appreciate you reaching out, and are thrilled you love the features and were originally happy with this model. However, we do hate to hear you’re now having an issue with the compressor; we know how frustrating that must be, especially when you’ve only had the refrigerator a couple years. This isn’t what we would expect from this model, and your feedback will be sent to our team for review.
Our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to address the issue with the compressor. Our limited manufacturer’s warranty lasts for one year, but in some cases the sealed system (including the compressor) may be covered for longer. Warranty information is listed on page 46 of the manual if you’d like to review that (linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_). The manual also has Troubleshooting Tips starting on page 43, if those may be useful for you.
We are confident the refrigerator will continue to serve your needs well once this issue is addressed. If you have any further concerns or questions, we are always glad to help. -Sarah@GEA
Our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to address the issue with the compressor. Our limited manufacturer’s warranty lasts for one year, but in some cases the sealed system (including the compressor) may be covered for longer. Warranty information is listed on page 46 of the manual if you’d like to review that (linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_). The manual also has Troubleshooting Tips starting on page 43, if those may be useful for you.
We are confident the refrigerator will continue to serve your needs well once this issue is addressed. If you have any further concerns or questions, we are always glad to help. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor quality.
on May 16, 2022
Posted by: Pat Fester
from Cincinnati,OH
Freezer door handle falls off constantly and has to be reinstalled. Doors have a piercing squeak when they open. “Chilled” water is room temp. at best.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 18, 2022
Hey there, and thanks for letting us know about your experience. We truly hate to hear you’ve had trouble with the freezer door handle falling off, the doors making a squeaking sound when they’re opened, and the water not being cold enough; we know issues like these must be frustrating to deal with. After reviewing our system, we do see you have a service appointment now scheduled; we are confident the technician will be able to assist with these issues. If you need to get back in touch with our Service Department for any reason, they can be reached at 1-800-432-2737.
If you wanted to try any troubleshooting in the meantime, we have a section in the manual starting on page 43 with tips: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. Regarding the door squeak specifically, if you think the noise may be coming from the hinges using paraffin wax or petroleum jelly to lubricate the top and bottom hinges may be helpful; we have more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16837&_. For the concern with dispensed water not being cool enough, if it’s been awhile since you last used it you may want to dispense water until the system is replenished, and allow several hours for the supply to chill. If you recently used a large amount of water, it might take at least 30 minutes for the supply to cool again. Issues affecting the temperature of the refrigerator (such as the door being opened too often or the door seal being damaged) might also affect the water temperature.
We hope this is helpful, and we’re confident this refrigerator will be a valuable addition to your household going forward. We’re always glad to assist if you have any other concerns or questions. -Sarah@GEA
If you wanted to try any troubleshooting in the meantime, we have a section in the manual starting on page 43 with tips: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. Regarding the door squeak specifically, if you think the noise may be coming from the hinges using paraffin wax or petroleum jelly to lubricate the top and bottom hinges may be helpful; we have more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16837&_. For the concern with dispensed water not being cool enough, if it’s been awhile since you last used it you may want to dispense water until the system is replenished, and allow several hours for the supply to chill. If you recently used a large amount of water, it might take at least 30 minutes for the supply to cool again. Issues affecting the temperature of the refrigerator (such as the door being opened too often or the door seal being damaged) might also affect the water temperature.
We hope this is helpful, and we’re confident this refrigerator will be a valuable addition to your household going forward. We’re always glad to assist if you have any other concerns or questions. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Fridge
on May 17, 2022
Posted by: MegZ45
from Florida
Nice looking, sleek. Ice maker is very noisy. Door storage is not very big and cannot adjust to fit wine bottles, freezer side door storage is so small it is kinda pointless to have.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 19, 2022
Hi there, and thanks for sharing your experience with this model. While we’re grateful you like the sleek appearance of this refrigerator, we do regret that you have concerns over the noise made by the ice maker and the available storage. We know issues like those may cause inconvenience, and our Design team will be informed of your feedback for review; we appreciate your insights, as we always like to know what our consumers think of our models.
Regarding storage options, some door bins may be adjustable, and we have a Quick Space shelf in the refrigerator itself that can be adjusted to fit taller items on the shelf below; information on that shelf is available on page 16 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. The manual also discusses door bins, as well as normal noises the model may make on page 42; we do expect newer model refrigerators to sound a bit different than older models because of added features/technology. Sounds can include whirring, humming, ice cubes dropping into the bucket, etc.
We hope that information is helpful, but if you’re concerned the noise you’re hearing might be out of the ordinary our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We are always happy to assist if you have any other concerns or questions – we’re wishing you all the best! -Sarah@GEA
Regarding storage options, some door bins may be adjustable, and we have a Quick Space shelf in the refrigerator itself that can be adjusted to fit taller items on the shelf below; information on that shelf is available on page 16 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-4.pdf&_. The manual also discusses door bins, as well as normal noises the model may make on page 42; we do expect newer model refrigerators to sound a bit different than older models because of added features/technology. Sounds can include whirring, humming, ice cubes dropping into the bucket, etc.
We hope that information is helpful, but if you’re concerned the noise you’re hearing might be out of the ordinary our Service Department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We are always happy to assist if you have any other concerns or questions – we’re wishing you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Value French Door Refrigerator
on May 18, 2022
Posted by: Katyjs
from Petoskey, MI
So happy to have a new GE french door refrigerator with the water and ice dispenser! I haven't had it for long, but it is operating well. I like the convenience of having french doors for easier access when storing food.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com