Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,307 Reviews)
Rating breakdown 7,307 reviews
5 Stars
4,125
4 Stars
1,854
3 Stars
670
2 Stars
305
1 Star
353
83%of customers recommend this product.
(
5,352 out of
6,463)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
4
Very nice and roomy
on September 21, 2021
Posted by: Loncher
from Huron SD
Very nice fridge, appearances really nice, like the ice maker and water dispenser.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
it was the layout :) wife insisted on this frig :)
on September 21, 2021
Posted by: mongo9
from ny
the stainless finish is nice .it opens nice and wide!! adjustable shelf is great!! wish it had another! this frig is big!!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks nice, middling performance
on September 22, 2021
Posted by: Forestdad
from Placerville, CA
My wife and I bought this fridge as part of a kitchen remodel, where we moved to all stainless appliances. We've had GE appliances before, and were happy with them, so we decided that on paper, it fit the bill. Our previous main fridge, which has now been relegated to our downstairs (backup) fridge, is a 10 year old, 28.5 CF Samsung, which has been great. We got a killer deal on it, and it's performed well. We had the GE delivered and installed, and right off the bat, we could see that the fit and finish of this fridge was not up to the standard set by the Samsung. First, it's significantly louder. Part of that is understandable. The ice maker is in the door, where there's less insulation. The fans are noticeably louder, and run a lot longer than the previous fridge did. I suppose we'll get used to it. Second, the slides on the freezer drawer are very stiff, and do not move easily. Prior fridge almost had a soft-close feature, where the door would draw in if it got close to being fully closed. This drawer is not smooth, and will stop completely if you push and let go, hoping it will close the rest of the way. Third, the freezer handle has come off 3 times in a month - it's designed to fit over a couple plastic guides, and slide left/right to lock in. Except it apparently doesn't lock in very well, because repeatedly pulling on the freezer door (to open it - surprise) will loosen the handle to the point where it comes off the fridge in your hand. We will deal with it, and live with it for the time being, but will be very hesitant to invest in a GE fridge again, especially for this price.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, September 24, 2021
Congratulations on the new kitchen and refrigerator! We bet the finished product looks great but are disappointed to hear you are not happy with the fridge. This is certainly frustrating and we want you to love your new appliances so we have some helpful troubleshooting for you.
For the noise issue, please have a look at the article below. If you are hearing noises not in the article, you may need service.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
For the stiff slides, this will correct it itself with use as it is broken in. In the meantime, you can rub paraffin wax or petroleum jelly on them to ease the friction.
Finally, the freezer handle can be tricky to install. It takes a very hard pull to the right. Something we found that works very well is, put a soft cloth over the left end of the handle at tap it with a rubber mallet. You will feel it snap into its final locking position.
Should service be required for any of these issues, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm
Enjoy! - John@GEA
For the noise issue, please have a look at the article below. If you are hearing noises not in the article, you may need service.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
For the stiff slides, this will correct it itself with use as it is broken in. In the meantime, you can rub paraffin wax or petroleum jelly on them to ease the friction.
Finally, the freezer handle can be tricky to install. It takes a very hard pull to the right. Something we found that works very well is, put a soft cloth over the left end of the handle at tap it with a rubber mallet. You will feel it snap into its final locking position.
Should service be required for any of these issues, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm
Enjoy! - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the size and easy drawers in freezer
on September 22, 2021
Posted by: Tom676869
from Naples, Fl
The refrigerator has plenty of room and I love the drawers in the freezer
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Refrigerator is good
on September 23, 2021
Posted by: beebster49
from texas
refrigerator is great, looks good but it is very noisy
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fridge!
on September 23, 2021
Posted by: PaulaC57
from Anna, IL
I had looked for several months before purchasing this refrigerator. Was so glad I found this one. Love the size and the ice and water in the door. Also love the sleek lines of the design and with six grandchildren I love the fact that there's an alarm that tells you if the door is ajar The freezer pulls out easily with no hang ups. Would definitely recommend this one!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Freezer handle broke off after only 3 days.
on September 23, 2021
Posted by: Gauffc
from Florida
The freezer handle broke off after only 3 days usage. Waiting to have it fixed 3 weeks now. Waiting for part. I do like the no fingerprints, easier to keep clean. Don’t like the full size drawer. Have to open Botha doors to access.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 27, 2021
Hello - Congratulations on your new refrigerator purchase! We are sorry the freezer handle broke off and you are still waiting for the replacement part. We apologize for any inconvenience it has caused. We are glad you like the fingerprint resistant finish. We are sorry you don't like the full size drawer as you have to open both door to access it. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Damaged in the box
on September 23, 2021
Posted by: Mlgriffin66
from Oklahoma.
I bought new appliances when my roof blew off. It’s taken a few years to get to the point of unboxing my appliances. Lots of damage and the warranty is up. Even though I’m just unboxing it. Front looks like a head was thrown into it. The side is dented half the length. Inside there are what looks like nail holes. I can take pics of inside and the side. I don’t know what happened to those pics I took. I just need a replacement door and I’d be happy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
5
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 27, 2021
Hello - Thanks for your feedback. We are sorry your refrigerator is damaged. To order a replacement door you can call our Parts Team at 1-877-959-8688. We apologize for any inconvenience it has caused.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com