Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
3
Major Disappointment
on September 21, 2021
Posted by: CoRisha
from Greenfield, MA
We understood that there would not be a lot of refrigerators from which to select, and asked for what was available at the show room. We picked this refrigerator from the three that were available that were shown of this particular style. The interior shelving system is inadequate, and the shelves on the doors are so narrow that at least two of them are useless. We can’t keep the handle on the freezer door and it keeps popping off. Inside the freezer, when one opens the drawer the shelf always slides out, not ideal. The sheer lack of usable storage is just a huge disappointment. I don’t see us keeping this appliance for much more than a year or two before we have to buy a new one just eliminate our frustration.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, September 22, 2021
Hello, Thanks for sharing your candid feedback with us. We're very sorry to hear of your disappointment and will be sure and pass along your comments about the interior shelves to our refrigerator design team. We really appreciate your feedback as it helps us with improving design and quality in future products.
For the freezer door handle issue, we certainly hope you will take advantage of the warranty and call GE Service at 1-800-432-2737 or schedule an appointment online at: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon. Thanks for choosing GE Appliances! - Sharon@GEA
For the freezer door handle issue, we certainly hope you will take advantage of the warranty and call GE Service at 1-800-432-2737 or schedule an appointment online at: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon. Thanks for choosing GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fridge!
on September 21, 2021
Posted by: Mikeg2279
from Venice,
Great fridge and perfect for in our kitchen. Very nice
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Lots of storage space!
on September 21, 2021
Posted by: PennyB1988
from Billings, Mt.
I love the refrigerator, it’s so roomy and it has so much freezer space. Very easy to access.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Very nice and roomy
on September 21, 2021
Posted by: Loncher
from Huron SD
Very nice fridge, appearances really nice, like the ice maker and water dispenser.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
it was the layout :) wife insisted on this frig :)
on September 21, 2021
Posted by: mongo9
from ny
the stainless finish is nice .it opens nice and wide!! adjustable shelf is great!! wish it had another! this frig is big!!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks nice, middling performance
on September 22, 2021
Posted by: Forestdad
from Placerville, CA
My wife and I bought this fridge as part of a kitchen remodel, where we moved to all stainless appliances. We've had GE appliances before, and were happy with them, so we decided that on paper, it fit the bill. Our previous main fridge, which has now been relegated to our downstairs (backup) fridge, is a 10 year old, 28.5 CF Samsung, which has been great. We got a killer deal on it, and it's performed well. We had the GE delivered and installed, and right off the bat, we could see that the fit and finish of this fridge was not up to the standard set by the Samsung. First, it's significantly louder. Part of that is understandable. The ice maker is in the door, where there's less insulation. The fans are noticeably louder, and run a lot longer than the previous fridge did. I suppose we'll get used to it. Second, the slides on the freezer drawer are very stiff, and do not move easily. Prior fridge almost had a soft-close feature, where the door would draw in if it got close to being fully closed. This drawer is not smooth, and will stop completely if you push and let go, hoping it will close the rest of the way. Third, the freezer handle has come off 3 times in a month - it's designed to fit over a couple plastic guides, and slide left/right to lock in. Except it apparently doesn't lock in very well, because repeatedly pulling on the freezer door (to open it - surprise) will loosen the handle to the point where it comes off the fridge in your hand. We will deal with it, and live with it for the time being, but will be very hesitant to invest in a GE fridge again, especially for this price.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, September 24, 2021
Congratulations on the new kitchen and refrigerator! We bet the finished product looks great but are disappointed to hear you are not happy with the fridge. This is certainly frustrating and we want you to love your new appliances so we have some helpful troubleshooting for you.
For the noise issue, please have a look at the article below. If you are hearing noises not in the article, you may need service.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
For the stiff slides, this will correct it itself with use as it is broken in. In the meantime, you can rub paraffin wax or petroleum jelly on them to ease the friction.
Finally, the freezer handle can be tricky to install. It takes a very hard pull to the right. Something we found that works very well is, put a soft cloth over the left end of the handle at tap it with a rubber mallet. You will feel it snap into its final locking position.
Should service be required for any of these issues, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm
Enjoy! - John@GEA
For the noise issue, please have a look at the article below. If you are hearing noises not in the article, you may need service.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
For the stiff slides, this will correct it itself with use as it is broken in. In the meantime, you can rub paraffin wax or petroleum jelly on them to ease the friction.
Finally, the freezer handle can be tricky to install. It takes a very hard pull to the right. Something we found that works very well is, put a soft cloth over the left end of the handle at tap it with a rubber mallet. You will feel it snap into its final locking position.
Should service be required for any of these issues, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm
Enjoy! - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the size and easy drawers in freezer
on September 22, 2021
Posted by: Tom676869
from Naples, Fl
The refrigerator has plenty of room and I love the drawers in the freezer
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Refrigerator is good
on September 23, 2021
Posted by: beebster49
from texas
refrigerator is great, looks good but it is very noisy
Features
5
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com