Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,315 Reviews)
Rating breakdown 7,315 reviews
5 Stars
4,128
4 Stars
1,856
3 Stars
670
2 Stars
306
1 Star
355
83%of customers recommend this product.
(
5,355 out of
6,468)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
1
I hate it but it came with the house.
on August 31, 2021
Posted by: Smickchick91
from Colorado
The ice in the door is terrible. Give me back the refrigerator space. The configuration of the shelves in the fridge is terrible. And the handle for the freezer constantly falls off.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 1, 2021
Hey there, and thanks for reaching out to us about your refrigerator. We hate to hear you have an issue with the ice, concerns over the shelves and space, and a handle problem. We regret any inconvenience you may have had and would like to help.
If the ice has any issues with odor or taste, this can often be solved by keeping food wrapped well and cleaning the storage bin if necessary. We do have additional troubleshooting to assist with an issue with the ice available in your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you have a different issue with the ice, you can always reach out to us here or over social media with further details; we'd like to help resolve any concerns.
The refrigerator does have 25.6 cubic feet of space available, and the shelves are adjustable so you can arrange them to best fit your needs. Your feedback regarding the configuration of the shelves and the available refrigerator space will be sent to our Refrigerator Design team for review and possible future alteration, and we appreciate you sharing your thoughts; we are always looking for any ways to improve.
Regarding the handle, we regret to hear you've had an issue with it becoming detached. The handle can be reattached using the instructions in the manual (linked above), and your feedback on that matter will also be sent for review.
We hope this information is helpful, and are happy to help with any other concerns or questions. All the best! -Sarah@GEA
If the ice has any issues with odor or taste, this can often be solved by keeping food wrapped well and cleaning the storage bin if necessary. We do have additional troubleshooting to assist with an issue with the ice available in your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you have a different issue with the ice, you can always reach out to us here or over social media with further details; we'd like to help resolve any concerns.
The refrigerator does have 25.6 cubic feet of space available, and the shelves are adjustable so you can arrange them to best fit your needs. Your feedback regarding the configuration of the shelves and the available refrigerator space will be sent to our Refrigerator Design team for review and possible future alteration, and we appreciate you sharing your thoughts; we are always looking for any ways to improve.
Regarding the handle, we regret to hear you've had an issue with it becoming detached. The handle can be reattached using the instructions in the manual (linked above), and your feedback on that matter will also be sent for review.
We hope this information is helpful, and are happy to help with any other concerns or questions. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Spacious and convenient
on August 31, 2021
Posted by: mmkk
from Oklahoma
I am very pleased with it. My only issues have been the doors and drawer not always closing properly, how the doors swing because of the weight of their contents and the ice cubes are always a bit wet because they are stored in a refrigerator area instead of the freezer.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 1, 2021
Hi there, and thank you for reaching out to us about your refrigerator. We're very glad to hear you're pleased with it and find the refrigerator to be spacious and convenient, though we regret that you have some concerns over the doors and drawers. That feedback will be sent to our Refrigerator Design team for future review.
Regarding the icemaker, it is meant to fill and begin producing ice once the temperature is at or below 15 degrees F in that area. We do regret you've had some trouble with the ice being not totally frozen - you may want to make sure the door is sealing properly to allow the area to remain cold enough. There is information about the icemaker in your manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you ever need service regarding that issue, that department can be reached at 1-800-432-2737.
We are happy to help if you have further concerns or questions, and wish you all the best! -Sarah@GEA
Regarding the icemaker, it is meant to fill and begin producing ice once the temperature is at or below 15 degrees F in that area. We do regret you've had some trouble with the ice being not totally frozen - you may want to make sure the door is sealing properly to allow the area to remain cold enough. There is information about the icemaker in your manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you ever need service regarding that issue, that department can be reached at 1-800-432-2737.
We are happy to help if you have further concerns or questions, and wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!!!
on September 1, 2021
Posted by: Kymestry
from Philadelphia
Beautiful refrigerator! I thought I might have a problem with ice since the icemaker is small, but I never have a problem with getting enough ice. I've had this refrigerator for a little over 2 years now. It stays perfectly cold. The freezer holds a lot! I also love the night light on it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on September 1, 2021
Posted by: MiriamK
from Hudson Valley, NY
This refrigerator works great, and is perfect for our needs. Plenty of storage, and easy to see what you have.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Not bad
on September 1, 2021
Posted by: AMPO
from Palmer IL
Fridge looks great. I wish there was more space for taller items and larger storage on the door. Some of the small storage areas makes no sense. This is my second one because the first came beat up with the doors mangled and now this one is randomly pouring water from the water dispenser and we are waiting on a part. So I am not impressed with how this expensive refrigerator is holding up or I guess not holding up.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 2, 2021
Hi there, and thank you for reaching out to us. While we're glad you like the look of the refrigerator, we do hate to hear you have concerns with the capacity and water dispenser. We know how much of an inconvenience this must be, especially when you've already had an issue with damage to a former unit. This isn't the ownership experience we strive to provide, and we'd like to assist.
Your feedback regarding the space available on the door and the smaller storage areas will be sent to our Refrigerator Design team for review; we appreciate you sharing your thoughts, as we are always looking for areas to improve.
We are confident that the service technician you have communicated with will be able to resolve the dispenser issue once the part arrives, and the refrigerator will work well for you afterward. If you do have any other questions or concerns, we are always happy to assist. We wish you all the best! -Sarah@GEA
Your feedback regarding the space available on the door and the smaller storage areas will be sent to our Refrigerator Design team for review; we appreciate you sharing your thoughts, as we are always looking for areas to improve.
We are confident that the service technician you have communicated with will be able to resolve the dispenser issue once the part arrives, and the refrigerator will work well for you afterward. If you do have any other questions or concerns, we are always happy to assist. We wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
So much room
on September 3, 2021
Posted by: Korg1
from St. John, IN
I love this fridge. U hardly hear it when it runs and even makes ice. Love having the extra room in it for everyone that comes over.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Refrigerator
on September 3, 2021
Posted by: Ccp3
from New Meadows Id
Left door doesn't align to close properly. Always have to double check to see if it is close
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 3, 2021
Hey there, and thanks for reaching out to us about this bottom-freezer refrigerator. We hate to hear you have an issue with the left door not aligning, especially if this has resulted in difficulty closing it. We know that must be frustrating and would like to assist.
We have installation instructions, including information on how to hang the doors (or rehang, if adjustment is needed). If that may be helpful for you, your manual is available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf .
If you require assistance with aligning the door again, our service department is also available at 1-800-432-2737 and would be happy to help.
We hope this information is helpful, and are glad to assist if you need any other questions or concerns. We wish you all the best! -Sarah@GEA
We have installation instructions, including information on how to hang the doors (or rehang, if adjustment is needed). If that may be helpful for you, your manual is available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf .
If you require assistance with aligning the door again, our service department is also available at 1-800-432-2737 and would be happy to help.
We hope this information is helpful, and are glad to assist if you need any other questions or concerns. We wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible buy
on September 3, 2021
Posted by: Terrible buy
from Georgia
New refrigerator with broken freezer. Requires too much pressure on lever to get ice/water
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 3, 2021
Hello. Thanks for taking the time to reach out to us, though we hate to hear you've had an issue with the freezer not working and a concern over your ice/water dispenser. We know how concerning these issues must be and would like to assist.
After reviewing our system, we do see you have been in contact with our service department regarding your freezer. We are confident they will be able to properly resolve the issue with the freezer once any needed parts have arrived and service has been completed. If you do have further questions about the freezer, you can also always reach out to us here or over social media.
We will certainly send your feedback about the freezer issue, as well as the trouble you've had with the lever on the dispenser, to our Refrigerator Design team. We are glad to hear your concerns, as we're always looking for any areas to improve.
If you have any other questions or concerns, we are happy to offer further assistance. Best wishes! -Sarah@GEA
After reviewing our system, we do see you have been in contact with our service department regarding your freezer. We are confident they will be able to properly resolve the issue with the freezer once any needed parts have arrived and service has been completed. If you do have further questions about the freezer, you can also always reach out to us here or over social media.
We will certainly send your feedback about the freezer issue, as well as the trouble you've had with the lever on the dispenser, to our Refrigerator Design team. We are glad to hear your concerns, as we're always looking for any areas to improve.
If you have any other questions or concerns, we are happy to offer further assistance. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com