Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,307 Reviews)
Rating breakdown 7,307 reviews
5 Stars
4,125
4 Stars
1,854
3 Stars
670
2 Stars
305
1 Star
353
83%of customers recommend this product.
(
5,352 out of
6,463)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
3
Good features, however some quality concerns
on August 30, 2021
Posted by: JOE35
from Macomb, MI
I think this is a good fridge, however I'd love it even more if the sides didn't bow at all after plugging it in. I feel like that's something a fridge shouldn't do. I'm not sure if it's because the metal is contracting due to the cold or what but right after we plugged it in it developed a slight wave in the left side and it doesn't look as straight. I felt the sides specifically too before installation because we had to get 2 of these fridges. The first fridge was completely leaning on the wall after delivery, and I have a level floor. The second fridge only got a slight wave in the left side after plugging it in and turning it on. It just seems like the kind of quality that was put into this product isn't as good as some of the other fridges that are out there. Great features but if the features are what is compromising the integrity/quality of the fridge, it might be best just to keep some of them off.
There is something missing though that I wish this fridge had, a display button to show you what the current internal temperature of the fridge is. There's only a feature to adjust the temperature, but doesn't display the current temperature anywhere. Turbo cool another great feature too that I wish timed out after the fridge caught up to the internal temperature it should be at (which is why I would want an internal temperature display as well).
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 31, 2021
Hello. Thanks for taking the time to reach out to us about your refrigerator. We're glad to hear you like the refrigerator and its features overall, but truly hate to hear you have a concern over the metal on the side bowing, especially as you had an issue with a previous unit. We know this must have caused concern and this isn't the ownership experience we wish to provide; we'd like to help.
After reviewing our system, it appears you have a service appointment now pending. We use quality materials when creating our appliances and do take any concerns over the metal seriously; if this appointment is for your refrigerator, the technician should be able to review the matter and offer advice. If you do still need to have the refrigerator examined, the service department is available at 1-800-432-2737 and online at https://www.geappliances.com/ge/service-and-support/service.htm .
We also regret that you are disappointed in the lack of a display for the current internal temperature. Your feedback regarding that, the metal side and the Turbo Cool function not having a time out will be sent to our Refrigerator Design team for future review and possible adjustment. We are always looking for ways to improve, and appreciate receiving your thoughts.
We hope this matter is resolved for you soon, and remain available to assist with any other questions or concerns. All the best! -Sarah@GEA
After reviewing our system, it appears you have a service appointment now pending. We use quality materials when creating our appliances and do take any concerns over the metal seriously; if this appointment is for your refrigerator, the technician should be able to review the matter and offer advice. If you do still need to have the refrigerator examined, the service department is available at 1-800-432-2737 and online at https://www.geappliances.com/ge/service-and-support/service.htm .
We also regret that you are disappointed in the lack of a display for the current internal temperature. Your feedback regarding that, the metal side and the Turbo Cool function not having a time out will be sent to our Refrigerator Design team for future review and possible adjustment. We are always looking for ways to improve, and appreciate receiving your thoughts.
We hope this matter is resolved for you soon, and remain available to assist with any other questions or concerns. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
GREAT FEATURES
on August 30, 2021
Posted by: VIVIAN1
from NC
WORKS WELL QUALITY IS GOOD AND COLOR MATCHES MY DECOR
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love it except the noise
on August 30, 2021
Posted by: mindy23424
from North Alabama
We love all the features, it is wonderful! Our only complaint is the noise. Just running, you can hear it in the living room from the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad purchase? or blame covid?
on August 30, 2021
Posted by: JW 1770
from Hebron Maryland
Ice maker worked for 3 days, have to wait for tech and part bought 5 year maintenance plan.
Also french door had to be realigned.
Also french door had to be realigned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 1, 2021
Hi there, and thanks for reaching out to us about your new refrigerator. We hate to hear you've had an issue with your ice maker and French doors; we know how concerning that must be, especially when you purchased this unit so recently. We'd like to assist.
We regret that you are waiting on a service appointment, and a part to arrive. We apologize for any inconvenience caused by a delay, and if you need any update on the status of a part order, our Parts department can be reached at 1-877-959-8688. If necessary, our service department can also be contacted at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Your feedback regarding the ice maker and French-Door will be sent to our Refrigerator Design team for future review and possible alteration. We appreciate your thoughts on this model, as we are always looking for any ways to improve.
We hope the ice maker issue will be fixed for you soon; if you have any other questions or concerns, we are always happy to assist and are also available over social media if needed. Best wishes! -Sarah@GEA
We regret that you are waiting on a service appointment, and a part to arrive. We apologize for any inconvenience caused by a delay, and if you need any update on the status of a part order, our Parts department can be reached at 1-877-959-8688. If necessary, our service department can also be contacted at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
Your feedback regarding the ice maker and French-Door will be sent to our Refrigerator Design team for future review and possible alteration. We appreciate your thoughts on this model, as we are always looking for any ways to improve.
We hope the ice maker issue will be fixed for you soon; if you have any other questions or concerns, we are always happy to assist and are also available over social media if needed. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE!!!
on August 31, 2021
Posted by: B4turner
from Carrollton Ga
We are enjoying our new refrigerator. The French doors and bottom freezer were a game changer for a short girl like me!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
I hate it but it came with the house.
on August 31, 2021
Posted by: Smickchick91
from Colorado
The ice in the door is terrible. Give me back the refrigerator space. The configuration of the shelves in the fridge is terrible. And the handle for the freezer constantly falls off.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 1, 2021
Hey there, and thanks for reaching out to us about your refrigerator. We hate to hear you have an issue with the ice, concerns over the shelves and space, and a handle problem. We regret any inconvenience you may have had and would like to help.
If the ice has any issues with odor or taste, this can often be solved by keeping food wrapped well and cleaning the storage bin if necessary. We do have additional troubleshooting to assist with an issue with the ice available in your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you have a different issue with the ice, you can always reach out to us here or over social media with further details; we'd like to help resolve any concerns.
The refrigerator does have 25.6 cubic feet of space available, and the shelves are adjustable so you can arrange them to best fit your needs. Your feedback regarding the configuration of the shelves and the available refrigerator space will be sent to our Refrigerator Design team for review and possible future alteration, and we appreciate you sharing your thoughts; we are always looking for any ways to improve.
Regarding the handle, we regret to hear you've had an issue with it becoming detached. The handle can be reattached using the instructions in the manual (linked above), and your feedback on that matter will also be sent for review.
We hope this information is helpful, and are happy to help with any other concerns or questions. All the best! -Sarah@GEA
If the ice has any issues with odor or taste, this can often be solved by keeping food wrapped well and cleaning the storage bin if necessary. We do have additional troubleshooting to assist with an issue with the ice available in your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you have a different issue with the ice, you can always reach out to us here or over social media with further details; we'd like to help resolve any concerns.
The refrigerator does have 25.6 cubic feet of space available, and the shelves are adjustable so you can arrange them to best fit your needs. Your feedback regarding the configuration of the shelves and the available refrigerator space will be sent to our Refrigerator Design team for review and possible future alteration, and we appreciate you sharing your thoughts; we are always looking for any ways to improve.
Regarding the handle, we regret to hear you've had an issue with it becoming detached. The handle can be reattached using the instructions in the manual (linked above), and your feedback on that matter will also be sent for review.
We hope this information is helpful, and are happy to help with any other concerns or questions. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Spacious and convenient
on August 31, 2021
Posted by: mmkk
from Oklahoma
I am very pleased with it. My only issues have been the doors and drawer not always closing properly, how the doors swing because of the weight of their contents and the ice cubes are always a bit wet because they are stored in a refrigerator area instead of the freezer.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 1, 2021
Hi there, and thank you for reaching out to us about your refrigerator. We're very glad to hear you're pleased with it and find the refrigerator to be spacious and convenient, though we regret that you have some concerns over the doors and drawers. That feedback will be sent to our Refrigerator Design team for future review.
Regarding the icemaker, it is meant to fill and begin producing ice once the temperature is at or below 15 degrees F in that area. We do regret you've had some trouble with the ice being not totally frozen - you may want to make sure the door is sealing properly to allow the area to remain cold enough. There is information about the icemaker in your manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you ever need service regarding that issue, that department can be reached at 1-800-432-2737.
We are happy to help if you have further concerns or questions, and wish you all the best! -Sarah@GEA
Regarding the icemaker, it is meant to fill and begin producing ice once the temperature is at or below 15 degrees F in that area. We do regret you've had some trouble with the ice being not totally frozen - you may want to make sure the door is sealing properly to allow the area to remain cold enough. There is information about the icemaker in your manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf . If you ever need service regarding that issue, that department can be reached at 1-800-432-2737.
We are happy to help if you have further concerns or questions, and wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!!!
on September 1, 2021
Posted by: Kymestry
from Philadelphia
Beautiful refrigerator! I thought I might have a problem with ice since the icemaker is small, but I never have a problem with getting enough ice. I've had this refrigerator for a little over 2 years now. It stays perfectly cold. The freezer holds a lot! I also love the night light on it!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com