Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.2
(7,307 Reviews)
Rating breakdown 7,307 reviews
5 Stars
4,125
4 Stars
1,854
3 Stars
670
2 Stars
305
1 Star
353
83%of customers recommend this product.
(
5,352 out of
6,463)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator
Customer Rating
3
GE fridge
on June 30, 2021
Posted by: JC kitchen
from CT
Lower freezer handle keeps falling off
Called for service I hope this is a on going issue
Called for service I hope this is a on going issue
Features
4
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Geoff@GEA, GE Appliances, July 1, 2021
Hello and sorry about the issue with the freezer handle falling off. We suggest making sure the handle "clicks" when placed on and slid to the right. If not this would cause the handle to not seat properly. Please review page 25 of the following manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf -- If this does not correct the issue the our service team will be able to diagnose and correct it. This is not the type of appliance experience we wanted you to have. Stay well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on June 30, 2021
Posted by: CShann
from NH
Unfortunately, we will be returning this refrigerator after just 2 weeks of having it. The freezer handle comes off each time we try to open the door, despite tightening it. The top right shelf in the fridge slides, which is a nice feature, but because of this feature, you can not put anything of any substance on it, because it bends. Over time, I'm afraid it will end up breaking. The water/ice dispenser is very low. Great for kids, not for adults. The freezer door wiggles and creeks each time it's opened. It's unfortunate, but GE missed the mark on this one. Maybe it's just this fridge, because we have had GE appliances in the past that we were very happy with.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, July 1, 2021
Hello and we are sorry to hear about your disappointment. We are upset that you have elected to return the refrigerator without giving us a chance. The handle must click into position as explained on page 25 of the following manual. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf -- We test each appliance extensively before we begin to manufacture and sell to our consumers. We appreciate your feedback for future design consideration. Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. Be well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Very disappointed in the GE refrigerator
on July 1, 2021
Posted by: CajunYankee
from Virginia
We purchased this refrigerator for our brand new home which we moved into in December 2020. We immediately started having issues with the water dispenser having a slow drip that never went away. After three service calls and the entire water line being replaced we were told that what we had was the best it was going to get. There was still a slow drip and now the dispenser made a loud noise when you dispensed water. The retailer where we purchased the refrigerator went to GE on our behalf and they replaced it with a brand new refrigerator. Well no more drip but the motor on this one is incredibly loud. We decided we were not going to fight anymore and would put up with the motor noise as we found out it can get worse after being fixed. Would never buy another GE fridge again. We recently purchased an additional refrigerator for overflow and freezer storage and purchased a Whirlpool!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Geoff@GEA, GE Appliances, July 2, 2021
Hello and we apologize for this experience. We are glad that the refrigerator was replaced. Here is information about normal refrigerator noises. https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 -- Our hope is that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products but understand your decision. Stay well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
I want to love this refrigerator
on July 1, 2021
Posted by: hyperactive
from NY
We've had this for six weeks. It looks beautiful except for the spot on the front where I'm still working on removing adhesive and styrofoam from the packing materials. The compressor runs way to much, sometimes it sounds like a food processor. Freezer has stopped working once already and thawed everything. It started working again after 24 hours. I have contacted customer service. The refrigerator section has maintained a consistent temperature and is spacious. The in-door ice maker comically shoots ice all over. Yeah, I know, hold the glass up higher, but surely there are others out there with kids; and we've had ice makers before but never this issue. So thumbs up for the fridge, thumbs down for the freezer, and neutral on the ice maker.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, July 2, 2021
Hello. We are sorry that you are having issues removing the adhesive. Here is some information that will help you do this. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16676 -- We would suggest using household liquid dishwashing detergent. Here is information about cubes missing the glass. https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286 -- Should it stop freezing then a service call will be needed. Here is information about normal refrigerator noises. https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 -- We hope you find this information helpful and understand how frustrating this can be. Stay well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Works wee but noisy
on July 1, 2021
Posted by: Motown18
from Tampa
We like the looks and features, but it is very very NOISY!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, July 2, 2021
Hello and thank you for supporting GE Appliances with your recent purchase. We would also like to welcome you to our family! We will be glad to take your feedback and use for future design consideration. Here is some information about normal noises. https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 -- We hope you enjoy the new refrigerator and take advantage of its many features. We want you to love your French door refrigerator and LED lighting inside. Stay well. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Cool
on July 2, 2021
Posted by: Clem2
from Millersville, MD
We love the product, excellent nice quality and easy to use
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Brand new and now two tech appts
on July 2, 2021
Posted by: Fed up21
from Va
I really do not appreciate the amount of time spent having to fix this BRAND NEW appliance. I have called GE twice plus the home builders about this issue. The water filter has an error and it’s not making ice. I was sent a new filter and that didn’t work. Next up was a tech to come out who didn’t have any luck either. Now I have to wait another week to have a new computer board installed. These appliances are not made well. I can’t get any ice during the hottest time of the year and this process is very frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 9, 2021
Hi, We want to deeply apologize for the ordeal you've been through with your brand new refrigerator. Obviously this isn't something we would expect and hope it is taken care of soon. We're glad you have taken full advantage of the warranty, and if you have any questions or concerns after the new computer board is installed, we're here for you. Our sincerest apologies for the inconvenience you've experienced. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Features we were looking for
on July 2, 2021
Posted by: David K M
from Cypress, Tx.
Have not had for a month yet. Have not formed a full opinion yet.
It does make more and different sounds than our other refrigerator did.
Operation has been good so far
It does make more and different sounds than our other refrigerator did.
Operation has been good so far
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com