Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Average customer rating
4.2
(7,300 Reviews)
Rating breakdown 7,300 reviews
5 Stars
4,123
4 Stars
1,853
3 Stars
670
2 Stars
303
1 Star
351
83%of customers recommend this product.
(
5,351 out of
6,458)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Customer Rating
2
Cheap draws
on June 23, 2021
Posted by: Cattys
from Florida
For what I paid the drawers are very cheaply made and alway hang up when trying to close. Maybe that’s why the stores don’t install them in the show room.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, June 24, 2021
Hello, we appreciate your review. We’re sorry to hear of your concern regarding the design of your refrigerator's drawers. We appreciate you providing us this feedback and we will pass it along to our refrigerator product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Already a problem
on July 4, 2021
Posted by: Pam2021
from Allen, TX
We purchased this on 6/12/21, on 7/3/21 it started making a horrible noise, temp started rising in fridge and freezer. Contacted GE service who out in an emergency repair Oder. Said it will be at least Tuesday 7/6 before anyone can come contact me about the repair. We waited 6 months for this item and initially loved it and hope to love it again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 8, 2021
Hi, We're so sorry to hear your refrigerator isn't working properly so soon after purchase. This sounds incredibly frustrating and we apologize for any inconvenience this has caused. We're glad you've taken advantage of the warranty and we are confident one of our technicians can get this resolved for you. Please know that we're here for you anytime you have questions. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Too noisy!
on July 20, 2021
Posted by: Butch 41
from Port St. Lucie,FL.
Overpriced.Purchased because of the GE brand name.Very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, July 21, 2021
Hello, thank you for your review. We're sorry to hear that your refrigerator is noisier than you had anticipated and that you have overall not been satisfied with your purchase. We truly understand your frustration and apologize that our refrigerator has not lived up to its name. Please know that we value your business and are proud to have you as a member of the GE Appliances Family. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on August 17, 2021
Posted by: Disappointing GE Fridge
from Fort Worth
The handle to the freezer keeps falling off . Ice Maker is very noisy
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 18, 2021
Good day,
We're so sorry to hear about your freezer handles are falling off and that your ice maker is very loud. We understand both of those things can be quite annoying. We'd like to share an article with tips on fixing the freezer handle on your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
We'll be sure to pass along the feedback to the development team for product development. Keep in touch! Mike@GEA
We're so sorry to hear about your freezer handles are falling off and that your ice maker is very loud. We understand both of those things can be quite annoying. We'd like to share an article with tips on fixing the freezer handle on your refrigerator.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16779
We'll be sure to pass along the feedback to the development team for product development. Keep in touch! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Denise
on September 25, 2021
Posted by: Denise1987
from Wpb Florida
I don’t think it gets cold enough in the refrigerator top portion bottom freezes great coldness in the general area nit so good.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 27, 2021
Hello - Thanks for your feedback. We are sorry the refrigerator section is not cold enough. Please visit the following links to troubleshoot this issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If this information does not help, service is recommended. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience it has caused.
Olga@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19479
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If this information does not help, service is recommended. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience it has caused.
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Lots of issues
on October 15, 2021
Posted by: WheatenMom
from Springfield, IL
Three issues with this model:
1. The water spout isn’t centered properly and when trying to fill up a water bottle or container if not angled just right, water gets everywhere.
2. The doors are hard to close and will swing open if not enough force is used to close.
3. It’s not truly fingerprint resistant. I have three children and I can still see hand marks.
2. The doors are hard to close and will swing open if not enough force is used to close.
3. It’s not truly fingerprint resistant. I have three children and I can still see hand marks.
Overall, this was an expensive refrigerator and I would not buy again.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 19, 2021
Hey there,
We're awfully sorry to hear that you are having different issues with your refrigerator. We can understand your frustration and would like to provide some help. If the water dispenser sputters or splatters during use, there may be air in the water line. A newly installed water filter cartridge may cause water to spurt from the dispenser, which is caused by air being trapped in the water system during filter installation.
To reduce spurting:
Fill the replacement filter with tap water prior installing.
Dispensing one gallon of water should stop the sputtering. Continue dispensing water until the sputtering is eliminated.
You should not have continuous sputtering from the dispenser.
If the doors are not closing properly, then the refrigerator may not be level. Check pages 30 & 31 of the manual to level your refrigerator. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-4.pdf
We also want to share an article on keeping your refrigerator clean. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17447
We hope this is helpful. Best wishes. Mike@GEA
We're awfully sorry to hear that you are having different issues with your refrigerator. We can understand your frustration and would like to provide some help. If the water dispenser sputters or splatters during use, there may be air in the water line. A newly installed water filter cartridge may cause water to spurt from the dispenser, which is caused by air being trapped in the water system during filter installation.
To reduce spurting:
Fill the replacement filter with tap water prior installing.
Dispensing one gallon of water should stop the sputtering. Continue dispensing water until the sputtering is eliminated.
You should not have continuous sputtering from the dispenser.
If the doors are not closing properly, then the refrigerator may not be level. Check pages 30 & 31 of the manual to level your refrigerator. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000332-4.pdf
We also want to share an article on keeping your refrigerator clean. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17447
We hope this is helpful. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Minor annoyances
on November 21, 2021
Posted by: Reconfish
from St. Louis MO
The fridge is very noisy. The motor and compressor rattle. The sliding drawers are plastic sliding on plastic so are not a smooth glide and therefore do not slide out evenly. The right door does not stay open with the fridge leveled, it closes on me when reaching in for items.
Response from geappliances.comBy Mike@GEA, GE Appliances, December 1, 2021
Hi there,
We quite sorry to hear about the different minor annoyances and can understand how that would impact your experience. We do take our consumers feedback into account when developing new products. We thank you for choosing the GE brand. Mike@GEA
We quite sorry to hear about the different minor annoyances and can understand how that would impact your experience. We do take our consumers feedback into account when developing new products. We thank you for choosing the GE brand. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
It works and isn't noisy
on November 24, 2021
Posted by: Dave45344
from Fresno CA.
This fridge is decent, it works, and is quiet, the bottom handle falls off frequently and needs repairing.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
4
Written by a customer while visiting geappliances.com