Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Average customer rating
4.2
(7,300 Reviews)
Rating breakdown 7,300 reviews
5 Stars
4,123
4 Stars
1,853
3 Stars
670
2 Stars
303
1 Star
351
83%of customers recommend this product.
(
5,351 out of
6,458)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Customer Rating
1
Terrible noise
on December 8, 2022
Posted by: Daveisme
It makes a loud noise that GE said normal. Nothing we can do about it. Tech said he has mentioned to corporate but I’m stuck with a loud fridge
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mel@GEA, Ge appliances, December 10, 2022
Hi, and thank you for leaving us a review. While we're glad to see you like the appearance of this refrigerator, we're sorry to here about the issues you have had. We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best -Mel@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Color Description
on March 15, 2023
Posted by: Louise 54
1. The product description said"black", but it's actually dark gray.
2. The handle to the freezer drawer frequently come off. I put it back on, but I am concern about this defect as the appliance/parts gets older.
3. My appliance was scratched when it was delivered; Would have sent it back but it took from July (purchased) to September 16th (delivery). It was stressful trying to run a household all that time without a refrigerator!!
2. The handle to the freezer drawer frequently come off. I put it back on, but I am concern about this defect as the appliance/parts gets older.
3. My appliance was scratched when it was delivered; Would have sent it back but it took from July (purchased) to September 16th (delivery). It was stressful trying to run a household all that time without a refrigerator!!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, March 16, 2023
Hi - We're deeply sorry to hear that you're not completely satisfied with this refrigerator. We understand how disappointing it is to have a new product that doesn't meet your expectations. Please know that this unit is listed as "black slate", which is a dark gray color. We apologize for the confusion. We also encourage you to take advantage of your one-year warranty with us to get the handle fixed. You can do this by calling 1-800-432-2737 Our great technicians are always ready to help. Please reach out to us if you have any additional questions. We wish you all the best. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Problems with Full-Width Temp Controlled Drawer
on April 16, 2023
Posted by: MEF10729
from Henrico, VA
We loved this fridge but after 5 years we are experiencing problems with the fresh food compartment as well as the Full-Width Temp Controlled Drawer. The drawer is freezing all the food and the rest of the fridge is not keeping food cold enough and we are losing food - particularly our raw milk we purchase from a local farm, which should be ideally kept at 35 degrees. We pulled out the drawer and found that the vents behind the drawer had iced over, don't know why. The freezer seems to be working fine, but I do have a question about the freezer, can you over-fill the freezer drawer? Will that cause problems? My husband did pull out the fridge and vacuumed out all the accumulated dust.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
GFE26JYMFS
on September 27, 2023
Posted by: Booger442
Both of the refrigerators that I received was defective . The first one didn’t have any insulation in the door and there was condensation everywhere so I got a new refrigerator.. the second one the icemaker door was not flush, and I had to have it repaired. These are brand new refrigerators that are defective.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , September 28, 2023
Hello - Thank you for taking out some time to connect and share your experience. We're really sorry about the original model needing to be replaced and the door not fitting flush. That is not something we expect to happen at all.
We are glad to see that you we're able to get the door repaired. We're going to be sharing this with our appropriate teams to review. This way we can keep this in mind for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We are glad to see that you we're able to get the door repaired. We're going to be sharing this with our appropriate teams to review. This way we can keep this in mind for our models going forward.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Good Refrigerator - Minor Issues
on February 8, 2024
Posted by: Bette23
from Elmhurst, IL
The refrigerator works well and is keeping everything cool. I have two problems with the model. The first is that the motor seems like it runs constantly. I have not had that with my previous model. The second is that the design of the doors and drawers is out of whack. In order to open either of the small drawers, you have to open both doors of the refrigerator. Seems like you should be able to open a drawer without letting ALL the cold air out.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Lauren, GE_Appliances, February 13, 2024
We truly appreciate your feedback on the compressor and the drawer design of your new refrigerator. Your insights will be shared with our product team as we continuously strive to improve our offerings.
Written by a customer while visiting geappliances.com
Customer Rating
3
No manual except online
on July 13, 2024
Posted by: Jackthedog
I would like a manual for my refrigerator. I cannot deal with online manuals. There are no repairs needed- I want a printed copy of the manual please
Response from geappliances.comBy Charlie, GE_Appliances, July 16, 2024
We can understand having a manual copy can be a lot easier. We no longer provide printed instructions in order to be better ambassadors of the environment, however, you can always find the Owner’s manual at this link here: https://products-salsify.geappliances.com/image/upload/s--tNS_f22X--/r8svo2jeezevledqxfti.pdf?_ga=2.91420307.827341119.1721048116-1676878804.1700237661
Written by a customer while visiting geappliances.com
Customer Rating
2
I HATE this refrigerator
on August 20, 2024
Posted by: Nborogirl
from Massachusetts
I bought the 26.something cubic foot version of this refrigerator 10 years ago in slate and absolutely loved it. But after 10 yrs, when the fridge stopped cooling and my repairman told me to buy a new one (thank goodness the freezer still worked), I wanted to replace it with the same thing. However, now it came in 25.x and 27.x cubic feet so I went with this 25.x model since we're empty nesters now. There's not much to like about the new fridge except the color.
First of all, it is too small. It barely holds stuff for 2 people (and we're not big on leftovers, so I'm just talking soda, juice, condiments, fruit, vegetables, cheese, yogurt, etc.) The bins are too shallow and aren't even deep enough to hold a head of lettuce. The wide bin at the bottom feels especially shallow. My biggest complaint is with the freezer - I can't believe how much smaller it is. The bins seem shallower and less wide. I can't keep all my stuff in there anymore and I have to use my downstairs freezer a lot. Ironically, this fridge appears to take up as much space as the old one, so I wonder how 1 cu ft. less can look the same on the outside yet feel so much smaller on the inside.
Another thing I hate are the drawers. They are all clear plastic (vs. having white sides) and feel so cheap and flimsy compared to the old fridge. The drawers do not glide out easily and smoothly like with the old fridge. The drawer in the freezer is awful. Every time you open the freezer, the freezer drawer gets pulled out automatically. Who thought that was a good idea? What I use most often (bread, rolls) is in the bin part and I have to shove that drawer back in every time to access the bins, and every time I mutter "I hate this refrigerator". And of course, the drawer does not slide back in easily and requires a good push.
Lastly, this appliance is loud. It makes this groaning/buzzing sound off and on, mostly on, that is distracting. Is this normal? I'm glad my bedroom is upstairs. It sounds like I should give it a whack to make it stop buzzing.
I rated this 2 stars because it does cool and freeze, and the water dispenser works fine. Maybe if I hadn't had such a good experience with the 26.x cu ft. model I wouldn't be so disappointed with this one.
First of all, it is too small. It barely holds stuff for 2 people (and we're not big on leftovers, so I'm just talking soda, juice, condiments, fruit, vegetables, cheese, yogurt, etc.) The bins are too shallow and aren't even deep enough to hold a head of lettuce. The wide bin at the bottom feels especially shallow. My biggest complaint is with the freezer - I can't believe how much smaller it is. The bins seem shallower and less wide. I can't keep all my stuff in there anymore and I have to use my downstairs freezer a lot. Ironically, this fridge appears to take up as much space as the old one, so I wonder how 1 cu ft. less can look the same on the outside yet feel so much smaller on the inside.
Another thing I hate are the drawers. They are all clear plastic (vs. having white sides) and feel so cheap and flimsy compared to the old fridge. The drawers do not glide out easily and smoothly like with the old fridge. The drawer in the freezer is awful. Every time you open the freezer, the freezer drawer gets pulled out automatically. Who thought that was a good idea? What I use most often (bread, rolls) is in the bin part and I have to shove that drawer back in every time to access the bins, and every time I mutter "I hate this refrigerator". And of course, the drawer does not slide back in easily and requires a good push.
Lastly, this appliance is loud. It makes this groaning/buzzing sound off and on, mostly on, that is distracting. Is this normal? I'm glad my bedroom is upstairs. It sounds like I should give it a whack to make it stop buzzing.
I rated this 2 stars because it does cool and freeze, and the water dispenser works fine. Maybe if I hadn't had such a good experience with the 26.x cu ft. model I wouldn't be so disappointed with this one.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
3
Value
4
Response from geappliances.comBy Adrian, GE_Appliances, August 21, 2024
We understand the importance of a new appliance meeting your expectations. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
5
American made...love it!
on February 8, 2015
Posted by: JFF1
from Milford MA
I did a lot of searching before my purchase. I decided on finding an American made product. One of the main reason was if service is needed I could rely on better customer service with this product. It is quiet, roomy and love the slate color.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com