Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Average customer rating
4.2
(7,305 Reviews)
Rating breakdown 7,305 reviews
5 Stars
4,125
4 Stars
1,853
3 Stars
670
2 Stars
305
1 Star
352
83%of customers recommend this product.
(
5,352 out of
6,462)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Customer Rating
5
The letters on water panel do not light up
on February 27, 2023
Posted by: Omai
from San Bernardino, ca
Somewhat noisy when making ice. Letters on water panel do not light up
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great looking and ample space
on February 28, 2023
Posted by: Kahinze
from Kalamazoo,MI
When we first got the refrigerator one of the shelves did not fit properly and customer service was very helpful and sent out a new one quickly.
I would recommend this to a friend!
Features
3
Performance
5
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Drawers and doors do not open and close easily
on February 28, 2023
Posted by: Swtlissdrmwvr
from Arkansas
The quality of the freezer drawers and pullouts in the fridge do not glide open and close very well. It’s a hassle to open and close them. My last fridge was way easier to get into. The doors also do not close gently. You have to close them hard. I’m not 100% satisfied with the purchase, but not much I can do at this point.
Ice is also forming all around my freezer drawer. This has been the first freezer to ever have ice form on the walls and door. It’s annoying, but I can’t raise the temp or my food won’t freeze period.
Ice is also forming all around my freezer drawer. This has been the first freezer to ever have ice form on the walls and door. It’s annoying, but I can’t raise the temp or my food won’t freeze period.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 28, 2023
Hi there-
We are so sorry to hear that you are not 100% satisfied with your new refrigerator. Here at GE Appliances we are always striving to ensure we are providing the best possible Consumer experience, as well as quality appliances that are reliable, dependable, and meet all of your expectations.
With that being said, we apologize that the drawers do not glide out easily, and that there is ice forming around your freezer drawer.
The formation of ice crystals, especially around the freezer door or drawer opening, might result from a package of food or a shelf preventing the freezer door or drawer from closing completely and sealing properly. Check to be sure there are no food packages or shelves preventing the door or drawer from sealing against the cabinet front.
For heavy frost in the freezer, make sure all shelves, baskets and door bins are in their correct locations and do not prevent the freezer door or drawer from closing fully.
Putting warm food in the freezer, especially if uncovered, will cause a temporary build-up of frost or ice crystals.
These are normal occurrences and usually do not indicate a problem with the unit. However, if these tips do not remedy a concern with heavy frost build-up or ice accumulation, service may be needed. If service is needed, you can schedule an appointment with GE Appliances Service. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Again, we truly apologize for the inconvenience.
Thank you for your review!
-Devin@GEA
We are so sorry to hear that you are not 100% satisfied with your new refrigerator. Here at GE Appliances we are always striving to ensure we are providing the best possible Consumer experience, as well as quality appliances that are reliable, dependable, and meet all of your expectations.
With that being said, we apologize that the drawers do not glide out easily, and that there is ice forming around your freezer drawer.
The formation of ice crystals, especially around the freezer door or drawer opening, might result from a package of food or a shelf preventing the freezer door or drawer from closing completely and sealing properly. Check to be sure there are no food packages or shelves preventing the door or drawer from sealing against the cabinet front.
For heavy frost in the freezer, make sure all shelves, baskets and door bins are in their correct locations and do not prevent the freezer door or drawer from closing fully.
Putting warm food in the freezer, especially if uncovered, will cause a temporary build-up of frost or ice crystals.
These are normal occurrences and usually do not indicate a problem with the unit. However, if these tips do not remedy a concern with heavy frost build-up or ice accumulation, service may be needed. If service is needed, you can schedule an appointment with GE Appliances Service. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Again, we truly apologize for the inconvenience.
Thank you for your review!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
GE GOOD PRODUCT POOR DESIGN.
on February 28, 2023
Posted by: Scafll
from Fort Lauderdale
I own several GE Appliance suites in my properties along with other brands. The storage compartments have fixed spacing which isn’t great and don’t feel sturdy for gallons of liquids in the only shelf they can be store. They left side shleveve are so thin they are all but useless. The meat drawer can only be opened if you open both French doors. It’s louder than the twenty year old Jennair’s that died.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, March 1, 2023
Hello,
We’re sorry to hear that your new refrigerator has not been meeting your expectations. We know it’s frustrating when an appliance is louder than expected or lacks storage options that work for you, especially when it’s something you rely on as often as your refrigerator. This is not something we want or expect from our appliances, and we apologize that that has been your experience. We are constantly working to improve our products and we do that using honest feedback like yours; we will work hard in the future to improve and hope that we’ll get the opportunity to earn your trust back. Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
We’re sorry to hear that your new refrigerator has not been meeting your expectations. We know it’s frustrating when an appliance is louder than expected or lacks storage options that work for you, especially when it’s something you rely on as often as your refrigerator. This is not something we want or expect from our appliances, and we apologize that that has been your experience. We are constantly working to improve our products and we do that using honest feedback like yours; we will work hard in the future to improve and hope that we’ll get the opportunity to earn your trust back. Thank you for taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Typically Great Midlevel. Not This TimE
on February 28, 2023
Posted by: Scsfll
from Fort Lauderdale
Major design flaws. Very noisy.
The door shelves are convenient in the fact that they can be removed to clean. Their space adjustments don’t exist. They feel less than stable for gallon containers.
The left side door shelves are so narrow they are useless. The meat drawer is the width of the entire fridge. This means to open both French doors must be fully opened. Need one more set of slots to adjust racks
The door shelves are convenient in the fact that they can be removed to clean. Their space adjustments don’t exist. They feel less than stable for gallon containers.
The left side door shelves are so narrow they are useless. The meat drawer is the width of the entire fridge. This means to open both French doors must be fully opened. Need one more set of slots to adjust racks
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy GE_Appliances, March 1, 2023
Hello,
We appreciate you sharing your feedback and we're sorry that you're having trouble with your fridge.
This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well. Please accept our apologies for your disappointment.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
We appreciate you sharing your feedback and we're sorry that you're having trouble with your fridge.
This is certainly not the experience we wish for our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well. Please accept our apologies for your disappointment.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Purchase
on February 28, 2023
Posted by: Dbomb
from Lexington SC
Great price and fit space perfectly!
Delivery guys very nice and careful with refrigerator
Delivery guys very nice and careful with refrigerator
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on March 1, 2023
Posted by: Jenrich
from Venice fl
The refrigerator constantly hums loudly and when it dispenses ice the noise is a grinding noise.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 1, 2023
Greetings-
We are so sorry to hear that your refrigerator is noisier than you prefer, and that the ice maker is making a grinding noise. We understand as homeowners ourselves the frustration and disappointment this causes, and we are truly sorry for the inconvenience.
What you have described does not sound like normal operation and we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. We are confident they will be able to provide a resolution.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for your review, and for choosing GE Appliances for your home!
-Devin@GEA
We are so sorry to hear that your refrigerator is noisier than you prefer, and that the ice maker is making a grinding noise. We understand as homeowners ourselves the frustration and disappointment this causes, and we are truly sorry for the inconvenience.
What you have described does not sound like normal operation and we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. We are confident they will be able to provide a resolution.
You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks again for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Ge Refrigerator with ice maker
on March 1, 2023
Posted by: Dorine22
from Corfu NY
Nice refrigerator with ice maker. Keeps thing cold easy to clean up spills.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com