Customer reviews from geappliances.com
GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Average customer rating
4.2
(7,300 Reviews)
Rating breakdown 7,300 reviews
5 Stars
4,123
4 Stars
1,853
3 Stars
670
2 Stars
303
1 Star
351
83%of customers recommend this product.
(
5,351 out of
6,458)
Customer Reviews for GE - 25.8 Cu. Ft. French Door Refrigerator - Slate
Customer Rating
4
Enjoy using the unit
on August 7, 2023
Posted by: Russ62vmi
Everything is great except the ice will wedge occasionally in the container
Written by a customer while visiting geappliances.com
Customer Rating
4
Happy to find a white refrigerator
on August 21, 2023
Posted by: judi gee
from Edgewater Fl
The refrigerator could have a more adjustable shelf arrangement and the ice bin is difficult to remove and re-install. Also the water dispenser makes a loud noise when released.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
GREAT FEATURES!
on August 24, 2023
Posted by: BankyBoo
from Los Angeles, CA
IT'S BEEN 2 DAYs OLD WITH US AND WE"RE LOVING IT! THE FREEZER SECTION IS VERY SPACIOUS AND THE REF SECTION AS WELL.
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
concerns
on September 5, 2023
Posted by: MLG55
Set the temperature for the refrigerator and freezer to the manufacturers suggested of 37 degrees and 0. Bought some ice cream after owning for one week. One day the ice cream was rock solid the next it was soft. It fluctuated the entire week it was stored. I have ice accumulating on the back freezer vents. There is frost covering all the freezer items. I have water droplet condensation on the refrigerator vents even though they are not obstructed. The refrigerator was noisy after it was initially set up. I placed a thermometer in the refrigerator and noticed a temperature increase once the door was open, even if shut promptly after removing an item, and the temperature stayed elevated when the door was opened again within an hour.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, September 6, 2023
Thank you for taking the time to leave us a review. We are so sorry to hear that your new refrigerator is experience issues with the temperature fluctuating. This is not normal operation, and we recommend scheduling service with one of our certified technicians to get this issue resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will get your refrigerator back up and running as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Lemon
on September 5, 2023
Posted by: AnneWR
from Johns Island, SC
Our refrigerator makes a knocking sound every few minutes. We waited 3 weeks for a service call and the repairman said there’s nothing he can do about it. Very upset.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 7, 2023
Good afternoon,
Thank you for taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that your refrigerator is making a knocking sound every so often. Please review the "normal" operational sounds for your refrigerator in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.37610344.958305912.1694098782-1100713441.1674245189
If the knocking noise persists, we recommend scheduling an additional service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! Please don't hesitate to reach back out if you should have additional questions or concerns.
-Devin@GEA
Thank you for taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that your refrigerator is making a knocking sound every so often. Please review the "normal" operational sounds for your refrigerator in the article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.37610344.958305912.1694098782-1100713441.1674245189
If the knocking noise persists, we recommend scheduling an additional service appointment with our factory service team. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! Please don't hesitate to reach back out if you should have additional questions or concerns.
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after less than a month.
on September 10, 2023
Posted by: Junky piece of Junk
Worse refrigerator we ever purchased and service wasn’t available until more than a week after it died. Lost most of our food.
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 11, 2023
Hi,
We appreciate you taking time to share this with us. Having your refrigerator stop working less than a month into ownership can be unexpected and we apologize for any inconveniences this caused. Improving your experience is important to us, so we'll make sure our quality team has your comments when improving future models. Take care.
-Sylvia@GEA
We appreciate you taking time to share this with us. Having your refrigerator stop working less than a month into ownership can be unexpected and we apologize for any inconveniences this caused. Improving your experience is important to us, so we'll make sure our quality team has your comments when improving future models. Take care.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
none
on September 13, 2023
Posted by: ange34
First off we had a bad experience with the place we purchased the refrigerator. As far as the product I am very unhappy with this product. 1. The icemaker doesn't seem to seal properly, the door handle is not solid . 2. When you get ice the door slams shut making a loud noise, water does the same thing. 3. When the refrigerator runs the motor sounds like something is loose making a rattling sound. Sorry to say I would not recomend this product to anyone.
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 13, 2023
Good afternoon,
Thank you for taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that you had a poor experience with the place of purchase, and that you are experiencing the issues you mentioned above. What you have described does not sound like normal operation, and is certainly not the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEAppliances
Thank you for taking the time to leave a review on your new GE Appliances french-door refrigerator. We are sorry to hear that you had a poor experience with the place of purchase, and that you are experiencing the issues you mentioned above. What you have described does not sound like normal operation, and is certainly not the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
BAD DESIGN ON INTERIOR SHELVES..VERY BAD DESIGN
on September 19, 2023
Posted by: DISSAPOINTED CARY
from SWEDESBORO, NJ
AFTER ONLY 2 YEARS WE ARE EXTREMELY DISAPPOINTED WITH THIS FRIDGE. ALTHOUGH WHEN YOU SACN THE QR CODE IT SAYD THIS APPLIANCE CAN CONNECT TO THE INTERNET, AFTER WATING TOO MUCH TIME I CAN NOT GET IT TO CONNECT..OUR GE OVEN CONNECTS FINE. TODAY ONE OF THE MAIN SHELVES INSIDE THE FRIDGE BROKE. LOOKING AT THE DESIGN, THE METAL BRACKET IS CONNECTED TO THE SELF WITH TWO LITTLE PLASTIC PIECES THAT IN SEEING THEM NOW I AM SURPRISED THEY DIDNT SNAP OFF EARLIER..REALLY BAD DESIGN
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, September 22, 2023
Hello there! We appreciate you taking the time to provide us with your valuable feedback. We are extremely sorry to hear that this refrigerator has not lived up to your expectations due to the WiFi connectivity and the design of the shelves. This refrigerator model does not have capabilities and cannot be connected to the internet.
Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. We will however be sending this feedback with our product design teams so they can make the necessary improvements to this model.
Thank you for choosing GE Appliances for your home, and we hope to gain your trust back with our products in the future. - Adrian@GEAppliances
Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. We will however be sending this feedback with our product design teams so they can make the necessary improvements to this model.
Thank you for choosing GE Appliances for your home, and we hope to gain your trust back with our products in the future. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com