Hello - We regret to hear your freezer is not working. We understand how disappointing that would be, especially when it's a new purchase. We genuinely apologize for the inconvenience this has caused you and would love to help!

If the freezer is not cooling properly, there are factors to consider, such as proper air clearance, door closure, and temperature of the installation area, to name a few. Please view the following troubleshooting guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga.

Please know our appliances come with a limited one-year warranty. If the above suggestions do not resolve the issue, we recommend getting serviced by a GE Appliances technician that can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.

We hope you find this response insightful. We're always here if you need anything. Best wishes. -Shayla@GEA

Hello,

Thank you for taking the time to write this review! We’re so glad to see that you enjoy the appearance and quality that this unit offers. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this refrigerator that you are unhappy with. This is not the experience we expect or wish for our consumers to have; please know that we will be sharing this information with out product team.

We thank you again for sharing this honest feedback with us, as it allows us to learn the best methods to improve our products in the future.

All the best,
Matthew
GE Appliances