Customer reviews from bosch-home.com
Bosch - 800 Series 25.5 Cu. Ft. French Door Refrigerator
Average customer rating
3.4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
28
4 Stars
8
3 Stars
5
2 Stars
8
1 Star
14
61%of customers recommend this product.
(
31 out of
51)
Customer Reviews for Bosch - 800 Series 25.5 Cu. Ft. French Door Refrigerator
Customer Rating
4
Refrigerator
on January 22, 2021
Posted by: RobB
[This review was collected as part of a promotion.] Performs well.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Bosch French Door Refrigerator
on January 23, 2021
Posted by: Trav
[This review was collected as part of a promotion.] We love the size and space inside this refrigerator. Even with the ice maker and water dispenser there is plenty of room for large items. The fridge is also deep enough for items like a pizza box. It's very quiet and sleek looking too.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Thinks it should freeze everything
on June 20, 2021
Posted by: Freezes fresh food
With the freezer and refrigerator temperaturs both set to the warmest temperature, this unit freezes everything in the fresh food drawers and other items in most of the rest of the refrigerator. But the ice cream is soft. The drawer and door seals are good and fit well.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, June 21, 2021
Dear valued Bosch customer, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your fridge. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Disappointed with Bosch, Multiple Failures
on July 26, 2021
Posted by: Technical Reviewer
[This review was collected as part of a promotion.] Our refrigerator/freezer combination had 3 failures in quality of materials that caused operational failure since purchased approximately 3 years ago. First, the water dispenser stopped working. Problem was found to be the water resevoir heating element failed, so the resevoir contents froze. Furthermore, the freezing of the resevoir contents caused the resevoir housing to crack, causing water to leak periodically into the refrigerator base. Third, the lower airflow valve in the back of the refrigerator failed, caused by a cheap plastic shaft housing that cracked in half, Thus the refrigerator contents were continually freezing because the failed air valve assembly was directing too much freezer air into the refrigerator fresh foods section. Moving freezer and refrigerator temperatures to max temp did not help.
Too many failures for a fairly new refrigerator. I now seriously question Bosch quality, and wonder if they build their own components or source them elsewhere. If elsewhere, then maybe time to review the vendor certification process they use.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, July 27, 2021
Hi Technical Reviewer, thanks for bringing this to our attention and we’re sorry to hear you’ve been experiencing issues with your appliance. We have added a link to our service locater here: https://www.bosch-home.com/us/owner-support/repair-service. If you have service questions, please feel free to call our 24/7 customer service team at 800-944-2904.
Written by a customer while visiting bosch-home.com
Customer Rating
4
Interior space
on September 23, 2022
Posted by: Babs
While the freezer has good accessible space the refrigerator interior space is compromised by the ice maker. I was in a pinch to replace aKitchenaide that broke after 5 years. Hoping this unit lasts longer.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Worst Bosch I've owned
on February 23, 2024
Posted by: HomeFridgeBad
[This review was collected as part of a promotion.] We've replaced maybe 6 door handles on this guy. They keep breaking. The ice maker has a very small capacity. Tetting it repaired is also a pain.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, February 26, 2024
Hi HomeFridgeBad, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Bosch customer care team is available at 1-800-944-2904 if assistance is needed. Please know we're here to help. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
1
Parts no longer available
on April 29, 2024
Posted by: SC_Colorado
This refrigerator is less than 10 years old, and yet I am no longer able to find a replacement freezer door handle. It fell off because the mounting disintegrated. Not at all what I would expect from Bosch.
Response from bosch-home.comBy CM, CS, April 30, 2024
Hi SC_Colorado, thanks for your review. We're sorry to hear about the issue with your fridge. We'd be happy to look into this. For further assistance, please contact us at 1-800-944-2904 or email BoschCare@bshg.com.
Written by a customer while visiting bosch-home.com