Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. 14-Cycle Steam Gas Dryer - Onyx
Average customer rating
3.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
7
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
4
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Samsung - 7.5 Cu. Ft. 14-Cycle Steam Gas Dryer - Onyx
Customer Rating
1
Fine until the touchscreen breaks
on April 2, 2018
Posted by: HogieATX
from Austin, TX, USA
Expertise:Intermediate
Wish I hadn't gone for the touchscreen model. It's really finicky to use: they designed it with this cutesy "bounce" when you scroll, but that means it just scrolls and then bounces back and it takes WAY longer to get to where you want to go than it should. Overdesigned.
But THEN the touchscreen went out. Not entirely, just huge sections of it. I see a review where this happened with others. I can buy a new dryer for the cost of repairing the touchscreen.
Cons: Did not meet expectations, Poor quality, unreliable
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi HogieATX,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer control panel not working. The experience is not what we expect from our customers. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they make unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV457EVGSGR/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723750
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer control panel not working. The experience is not what we expect from our customers. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they make unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV457EVGSGR/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723750
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Designed to Fail
on April 14, 2016
Posted by: Kencian
from Boulder, CO, USA
Expertise:Expert
I purchased the washer and the dryer. The touchscreen on the dryer failed just a few month after the warranty period was over. Now, less than 3 years after the purchase, only the top half of the touchscreen on the washer works so I can't get to half the features. It is very pretty design but it is not build to last more a couple years and the repair is extremely expensive. As one of the most expensive washers on the market, you would expect it to be built to last but is is not.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
COOL
on January 12, 2016
Posted by: DANIELLA
Expertise:Beginner
AMAZING!!! LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOVE IT!
Pros: Realistic color, Bright display, Built-in speakers, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Newly purchased dryer
on November 15, 2015
Posted by: Doinlaundry
Just bought this item yesterday and we've been doing laundry all day. It's was a great deal. I would recommend this product to everyone.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Quality
on May 26, 2015
Posted by: CJMS
Expertise:Intermediate
Thank goodness for extended warranty from big box hardware stores. The month the Samsung warranty expired, we started experiencing issues with this dryer. There are two adults in our house and most of our clothes are dryclean so we only launder 4-5 loads a week. In three years we have had 3 replacements of the control unit. We were told by the technician that there is a known defect in the control systems so all he was doing was replacing the defective unit with another defective unit, there was no fix. Sure enough, two more replacements on the exact same issue. Avoid this product. It works great when it works, but don't expect it to last more than a year and Samsung will not stand behind the product. Same issues with the washer. Just look at the reviews and yet Samsung states there are no known issues with the product!
Cons: Poor quality, Did not meet expectations, doesnt last
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on December 24, 2014
Posted by: Anonymous
from OK
Expertise:Intermediate
The dryer itself works great, unfortunately the screen went out and now it's worthless.
Getting it repaired is a pain in the rear end and is expensive!
Getting it repaired is a pain in the rear end and is expensive!
Pros: nice looking paperweight
Cons: Did not meet expectations, ends up costing you way more, does not work without touchscreen
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Camille , Samsung Carea, August 23, 2022
Hi ChrisVonStina.
We apologize that your experience with the dryer screen was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144831385) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the dryer screen was less than ideal. We appreciate all concerns that help us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144831385) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
The Dryer Broke after one year
on July 30, 2014
Posted by: BigNeums
from Olympia, WA, USA
Expertise:Intermediate
My wife and I bought this washer/dryer combo and were very pleased with the performance and style of them. Just outside of our one year warranty, the buttons and LCD screen stopped responding. It was very pricey to have fixed.
Pros: Bright display
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great Machines, Easy to use
on December 10, 2013
Posted by: Chris1978
from Colorado Springs,CO
Expertise:Intermediate
The Bright Color LCD Screen is easy to see and us, Wish the Smart Phone App had more functionality but other than that, great unit!
Pros: Bright display
Cons: smart phone app
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US