Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. 14-Cycle Steam Gas Dryer - Neat White
Average customer rating
3.4
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
7
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
4
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Samsung - 7.5 Cu. Ft. 14-Cycle Steam Gas Dryer - Neat White
Customer Rating
5
Great Machine; Horrible Smart Phone App
on April 6, 2013
Posted by: SanFranciscan
from San Francisco
Expertise:Expert
A wonderful machine; high quality from top to bottom. However, the smartphone app is horrible. Buy the machine because you like it, not because of what they promised (but did not deliver) with the smartphone application.
Cons: very bad smartphone app
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wifi features not that great
on January 6, 2013
Posted by: Phantom19echo
Expertise:Expert
I have only had this for a day, but will update it later if I can. The washer and dryer seem to have good functionality, but what is supposed to be above and beyond is the wifi capability. Well, as it stands now, it needs some improvement. Firstly, you can only monitor, not control the dryer. Maybe this is OK for a use case of wanting a remote alarm when it is complete. However, what about if I wanted to start something to be ready when I got home? The washer is controlable, but it is pretty minimal. You can only start one of the standard wash cycles. Both of these are limited by having to push a button on the touch screen to enable them to work. This is not just a one-time thing -- You have to do this each time. Why doesn't make sense to me.
The android app is not very usable. Firstly, it only officially supports old phones like GS1, 2, and the old Note. Are you serious? I was able to side load it on my Note 2. It seems to work, but, like I said, it is not very user friendly. Every time I start the app is asks some question about if I have front load or top load -- Why? Then I need to select Washer, Dryer, etc. -- Fine. Then I need to select Indoor or Outdoor. What kind of crazy language is that? What does this even mean? Is this if I decided to install my dryer outdoors? Is this if I am outside when I am accessing the app? I think I have discovered that this really means if you are on the LAN or not. When I select Indoors (LAN) it will search for my dryer. This takes a relatively long time. Why do I have to sit through this search every time? If the washer dryer is not "On" it will not find them. Why can't the dryer be connected to the network, but not "on"? After I select the dryer (or washer), it take several more seconds to connect. It was working fairly well yesterday, but I have some problems connecting this morning, but it is now better.
For the premium on these appliances, these apps and functionality need to be much better. If anyone from Samsung would like to get feedback from a real user, they can feel free to contact me.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best Dryer EVER
on May 18, 2013
Posted by: Gr8tmom74
from Shelton, CT
Expertise:Intermediate
I love this dryer. The touch screen is so modern and cool my boys who never do laundry want to. It dries clothes quicker than any other dryer I have previously owned. It has a sensor so it can tell when the clothes are dry rather than continuing to run when clothes are dry. I am anxious to see how much my electricity bill goes down. If I need a shirt refreshed before going out I put it on the steam cycle and it will be wrinkle free. I have previously owned a dryer with steam that didn't work as well. Love that it has an app to tell you when your clothes will be finished. You can't go wrong with this dryer it is the best of the best.
Pros: Built-in speakers, Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Newly purchased dryer
on November 15, 2015
Posted by: Doinlaundry
Just bought this item yesterday and we've been doing laundry all day. It's was a great deal. I would recommend this product to everyone.
Pros: Inexpensive, Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Designed to Fail
on April 14, 2016
Posted by: Kencian
from Boulder, CO, USA
Expertise:Expert
I purchased the washer and the dryer. The touchscreen on the dryer failed just a few month after the warranty period was over. Now, less than 3 years after the purchase, only the top half of the touchscreen on the washer works so I can't get to half the features. It is very pretty design but it is not build to last more a couple years and the repair is extremely expensive. As one of the most expensive washers on the market, you would expect it to be built to last but is is not.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Fine until the touchscreen breaks
on April 2, 2018
Posted by: HogieATX
from Austin, TX, USA
Expertise:Intermediate
Wish I hadn't gone for the touchscreen model. It's really finicky to use: they designed it with this cutesy "bounce" when you scroll, but that means it just scrolls and then bounces back and it takes WAY longer to get to where you want to go than it should. Overdesigned.
But THEN the touchscreen went out. Not entirely, just huge sections of it. I see a review where this happened with others. I can buy a new dryer for the cost of repairing the touchscreen.
Cons: Did not meet expectations, Poor quality, unreliable
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 22, 2022
Hi HogieATX,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer control panel not working. The experience is not what we expect from our customers. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they make unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV457EVGSGR/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723750
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer control panel not working. The experience is not what we expect from our customers. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they make unusual sounds. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV457EVGSGR/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144723750
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US