Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. 8-Cycle Electric Dryer - White
Average customer rating
4.1
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
83
4 Stars
24
3 Stars
11
2 Stars
4
1 Star
16
79%of customers recommend this product.
(
105 out of
133)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. 8-Cycle Electric Dryer - White
Customer Rating
3
Whirlpool Hybrid Care Lint 2nd stage never cleaned
on September 30, 2018
Posted by: SinghS
from jersey city
Gender:Male
This dryer has a two-stage lint trap system and we are experiencing that lint gets into the interior of the dryer stopping it from functioning. Lint that makes its way to the interior parts of a dryer can’t be cleaned. Although whirlpool says that use of Home vaccum cleaner will work, but it didn’t.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Ventless is nice...
on November 7, 2018
Posted by: Bamiller
from Morehead City, nc
Gender:Female
I got the whirlpool ventless 14 months ago, worked great first year. Waiting an hour and half to dry towels, no problem, but then start taking 5 hours to dry only one queen set sheets, only thing in the dryer. Other clothes as well took 4 and 5 hours, never dried. Called repair man, he said a lot of lint inside dryer interior where my vacuum could not reach. I cleaned both lint filters after every load, that was fine , trying to prolong the life of the dryer. I am so very disappointed, that this seems to be a big problem in the dryer design that causes the dryer to stop working. Because the reliability of dryer not lasting more than one year, I can not recommend this product to anyone. Whirlpool please fix this problem.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, November 7, 2018
Hi Bamiller, Thank you for taking the time to write regarding your Dryer. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Dryer. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
whirlpool doesn't stand behind it
on June 20, 2017
Posted by: Anonymous
from Philadelphia, Pa
the filters on the dryer let coins and collar stays thru to the motor. motor wrecked. Whirlpool says "not covered by warranty." It's a major design flaw that lets change thru the air filter. Don't buy unless you either have no change, are PERFECT at emptying pockets, or you have a big reserve fund for repairs.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Creates Humidity Problem / Lint Trap Design Flaw
on November 7, 2018
Posted by: jsflewel
from Exeter, NH
Gender:Male
I loved the idea of this dryer, but frankly, I am now regretting purchasing it. The efficiency was a major plus, but in the summer, with high humidity levels, this dryer leaves our work out clothes smelling musty. It also now looks like the higher humidity problems created a mold situation in our laundry room. In addition, the cleanout trap (bottom right front panel see photo) has a design flaw in my opinion. While we routinely pull out the unit as directed to remove lint, and clean off the back screen, we have noticed lint on a second screen which is located about one inch behind the initial screen. There is no way to access this second screen unless a technician takes the machine apart. This second screen appears to be covered in lint and I am sure is creating a problem. See photo. Seems like a design flaw to me.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, November 9, 2018
Dear jsflewel, Thank you for taking the time to write regarding your Dryer as well as your experience with our Customer Service. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your Dryer. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Awesome energy saver, biggest time waster
on December 6, 2018
Posted by: MrMitch
from H9K 1L3
Gender:Male
I would give 5 stars for the innovation and energy savings, but I would give it 1 star for the time that is needed to clean the lint from the system due to poor design. That's why I averaged it to 3 stars.
Explanations:
+ Very low energy consumption thanks to the heat pump, and since it does not push any air outside, the cool indoor air does not leave the house in summer, the warm indoor air does not leave the house in winter, plus using this dryer reduces the demand on my baseboard heaters because of the heat that it produces.
- Lint is quickly accumulating being the screen and is not reachable in any way. So after the first year of use, I paid roughly 100$ for a technician to come, unmount the entire dryer in piece to be able to access the evaporator to clean them. Now, every year I would need to pay a technician to do that again, or learn to do it myself. Without doing this yearly of the evaporator, drying time can almost double. So costly yearly deep cleanings and weekly cleanings of the hybrid care filter sums up to many hours of time every year.
+ Very low energy consumption thanks to the heat pump, and since it does not push any air outside, the cool indoor air does not leave the house in summer, the warm indoor air does not leave the house in winter, plus using this dryer reduces the demand on my baseboard heaters because of the heat that it produces.
- Lint is quickly accumulating being the screen and is not reachable in any way. So after the first year of use, I paid roughly 100$ for a technician to come, unmount the entire dryer in piece to be able to access the evaporator to clean them. Now, every year I would need to pay a technician to do that again, or learn to do it myself. Without doing this yearly of the evaporator, drying time can almost double. So costly yearly deep cleanings and weekly cleanings of the hybrid care filter sums up to many hours of time every year.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lint Filter System Terrible
on May 9, 2019
Posted by: KCTerrier
from Kansas City, MO
Gender:Female
Don't buy this dryer. The lint filter system does not work. Link collects past the filters on the screen before the coils and extends the drying time. There is no way to remove this lint. You can vacuum after every drying cycle and it will make no difference. Love the way it drys but will be worthless in less than 6 months.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, May 10, 2019
Hey KCTerrier, we value your time and would like to look into the concerns with your Dryer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Generally overall satisfied
on August 7, 2016
Posted by: CLK
from Portland, Oregon
[This review was collected as part of a promotion.] We knew going in that the filters quality were poor, but needed the ventless option for our laundry room. Indeed the filters are fragile and our hybrid care filter already has a hole in it. The hole if from poor quality construction and oversight. We had our dryer delivered on 7/5/16 so less than a month. They were more than glad to send us another the the communication with customer service was not an issue. As I wrote on the customer service FB page, this kind of issue is unacceptable, a good engineer would have known that the design was bad. The approach to cheaper is not better and frankly in a company as old and well known as Whirlpool, totally unacceptable in my opinion. Also the buttons on the front of the dryer are extremely sensitive and even with minimal contact will change the settings. Several times I have brushed the front with my clothes and that has turned the dryer off.As far as function we have had no issue, the clothes are not waded and tumbled in a ball and come out relatively wrinkle free if you use the wrinkle prevent setting. Even heavier items like towels and sheets dry at the end of the cycle. We have had some problem with the sensor sensing lighter weight items like underwear being dry before sock or undershirts in the same load, but it will have us trained soon I am sure.It does produce more heat than our previous dryer, but we run the fan in the laundry room and leave a window open in the adjoining room and have not been unduly troubled even on 90 degree days.Yes I would do it again and would have given them 5 stars but for the filter and wondering if there is some other dumb designer issue hiding somewhere.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Loud and sometimes leaks
on February 23, 2015
Posted by: Evblazer
from DFW, TX
It is a great dryer. The clothes come out nice and dry to the touch and a bit fluffier then our old dryer. Like the washer we got with it they are much louder than our old front loaders from the late 90s. The dryer has a constant noise similar in volume to a hair dryer running the whole time it is running. If you had a laundry room or somewhere that there is a door in between you and the dryer it probably wouldn't be an issue but ours are out in the hall in a little laundry nook with no doors.I've leveled it over and over, clean both filters after every use and made sure they are set properly but it often leaks by both front feet and fills the bottom filter area with condensation.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com