Customer reviews from lg.com
LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Average customer rating
4.3
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
368
4 Stars
73
3 Stars
25
2 Stars
19
1 Star
41
86%of customers recommend this product.
(
400 out of
466)
Customer Reviews for LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Posted by: Rich80
from Aurora, CO
Verified Purchase:Yes
The new refrigerator is working fine. It fits my current family size (just me and my son). It has taken some getting used to. The draw handles are at the bottom. The last refrigerator had them at the top. I had to find a new location for my Jello but I have more space for it. I put a thermometer in the refrigerator as a check on temperature. It moves around some, but is staying in the expected range.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Deborah63
from Leesville La
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was so very happy with our refrigerator until 8 1/2 years later one morning I got up to find it was no longer cooling. We had just bought groceries the day before and lost everything.
It has taken forever to find someone to work on it. And the cost for labor is through the roof
It has taken forever to find someone to work on it. And the cost for labor is through the roof
Pros: battery, camera
Quality
3
Features
4
Value
3
Response from lg.comBy LG Customer Experience team, Customer Care, November 5, 2023
We're sorry to hear about the frustration you experienced with your LG Refrigerator. Waking up to find it no longer cooling, especially after just buying groceries, must have been disappointing. If you need further assistance or would like to discuss your situation in more detail, please reach out to us LG directly through our official social media channels on Facebook or Twitter (@LGUSSupport). We'd be pleased to take care of you.
Written by a customer while visiting lg.com
Posted by: Roger41
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] My LG is over 10 years old and stopped cooling. LG representative helped me troubleshoot it and I was able to get it working again.
Pros: Style/Design
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jenevieve
Verified Purchase:Yes
I just received my new LG refrigerator last weekend and love it! My previous fridge was also an LG and I was super happy with the design so when I decided to upgrade, I once again chose LG. I love the new craft ice feature!
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ketan ketan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this model it fit very well in my kitchen and technology is amazing!!
Written by a customer while visiting lg.com
Posted by: J2479
from Phoenix, Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] I waited for 5 hours on a Friday as I was quoted 12-5 PM timeframe for work to be done. Only to be told at 4:40 PM that they would not be showing up to service our fridge. We are going on 17 days without an operating fridge due to a mechanical malfunction. I would not recommend this service.
Quality
1
Features
1
Value
1
Response from lg.comBy Cazz, LG, June 9, 2024
Hello there! We value your feedback regarding the service experience for your refrigerator. We understand the extended wait and lack of service have been incredibly frustrating and inconvenient, especially given the several days without a functioning fridge due to a mechanical issue.
To address this promptly, don't hesitate to contact our social media support team @LGUSSupport for real-time assistance and updates on your case. -Cazz
To address this promptly, don't hesitate to contact our social media support team @LGUSSupport for real-time assistance and updates on your case. -Cazz
Written by a customer while visiting lg.com
Posted by: Pookybear 1971
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my LG refrigerator.
It is a perfect size.
The ice machine makes plenty of ice.
Gets very cold.
It is a perfect size.
The ice machine makes plenty of ice.
Gets very cold.
Written by a customer while visiting lg.com
Customer Rating
3
LG refrigerator
on June 14, 2024
Posted by: Juanster1323
[This review was collected as part of a promotion.] Service was fast but the person performing the work was rude.
Response from lg.comBy LG, June 14, 2024
Hi, there. Thank you for taking the time to review the LG Refrigerator (LFX31945ST) model. We understand your concern about your negative experience with the person who performed the work. We aim to provide high-quality products and knowledgeable, helpful, and attentive customer service to ensure a smooth and seamless experience. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com