Customer reviews from lg.com
LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Average customer rating
4.3
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
368
4 Stars
73
3 Stars
25
2 Stars
19
1 Star
41
86%of customers recommend this product.
(
400 out of
466)
Customer Reviews for LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Customer Rating
1
Not worth the price
on May 18, 2020
Posted by: ddoyle
from Wisconsin
Since purchase we've had numerous problems with the control panel and ice dispenser. Purchased in 2014.
2015: The ice dispenser flap issue took 3 repair men and numerous attempts to repair parts of the flap/dispenser before an entirely new part had to be purchased and installed (this was over a couple of months... maybe longer.
2015: The ice dispenser flap issue took 3 repair men and numerous attempts to repair parts of the flap/dispenser before an entirely new part had to be purchased and installed (this was over a couple of months... maybe longer.
2019 Ice Dispenser doesn't work at all.
2020 Now we have moisture/corrosion on the control panel, which needs to be replaced.
The water dispenser still works though!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
1.5 stars isn't an option?
on July 5, 2020
Posted by: Justaguy2
So this one was manufactured Dec 2012, so over 7 years now. We've had multiple people come out to diagnose it, but it's always either a guessing game or we're told it's a piece and get rid of it. I like the size of it, and the look, which is why 2 stars and not one.
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 29, 2020
This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Nice fridge
on December 11, 2020
Posted by: Stackinriches
from New Orleans
[This review was collected as part of a promotion.] Great support. Fridge needed repairs, and Lg support has been great
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
This is the worst product.
on December 12, 2020
Posted by: Nguyen N
from Texas
This expensive fridge is not built to last. It costs too much to prepare.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
I am sorry for the issues you are having with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Love the size
on December 12, 2020
Posted by: Mysharona84
from St Augustine
[This review was collected as part of a promotion.] Love the size, it fits most everything. The quality could be better. Some repairs are needed with time.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 16, 2020
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great appliance features
on December 17, 2020
Posted by: Lainies
from Los Angeles
[This review was collected as part of a promotion.] I am very pleased with the many features. Especially, the door in door features.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Willw
from Tennessee
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this for about three months and it seems to work just about flawlessly. And it's huge!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Unhappy78
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just this year we had the compressor go out. No freezer, no fridge, no ice, nothing. Lost the majority of our food. It wasn’t under warranty and I couldn’t find anyone within a 50 mile radius to work on an LG fridge. I spent countless hours on the phone with LG trying to get this resolved. They were less than helpful but with my persistence they agreed to send a technician to fix it for no cost but I would be without a fridge for over 2 weeks. Not acceptable. Our fridge is working now but we will see how long this compressor works. I will never buy LG fridge again. No one will service them. It’s too costly for repair guys to do and the only place you can get parts is from over seas.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com