Customer reviews from lg.com
LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Average customer rating
4.3
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
368
4 Stars
73
3 Stars
25
2 Stars
19
1 Star
41
86%of customers recommend this product.
(
400 out of
466)
Customer Reviews for LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Posted by: Grandpa Ice Tea
from Waianae, Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has everything you would want in a refrigeration. Easy storage and plenty of room. My only drawback is I changed the water filter but now the change water filter flashing light does not extinguish after holding the light for 3 seconds. It does not tell me what to do next. Other than that I am extremely pleased with the refrigerator.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Refrigerator/Freezer stopped cooling after 4 yrs
on February 24, 2019
Posted by: MnEman20
from Edinburg, PA
Bought 12/26/2014, died 2/15/2019. Compressor failure. There have been class action lawsuits filed against LG for this issue.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Broke, worthless
on June 27, 2019
Posted by: kaycray
from austin, texas
Broke literally the week after my extended warranty...hmmmm. Had A&E come out for LG warranty waited 3.5 weeks for appts. Fixed compressor, now still broken, waiting another week with no fridge (five weeks with no fridge), will NEVER buy an LG fridge again!!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 27, 2019
We hate to see that you've had issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Stopped working after 5 years
on September 2, 2019
Posted by: Jimbob06
from Limon, Colorado
I really liked this refrigerator. The look and features are great and the capacity is wonderful. However there is much more important things than looks. The problem is it stopped working after only 5 years and 1 month (literately on month after my 5yr extended warranty). I had a repair person come and take a look but it had started to work again and they were unable to pinpoint the issue. Now 3 weeks later it has quit again. I see others have experience very similar issues both here and on other internet reviews. I just can't trust it and am afraid to invest any money that could just go for a new one. Very frustrating and disappointing.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, September 3, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Dead after 5 years
on September 12, 2019
Posted by: Sg48305
from Beavercreek
Had to have repaired for ice build up after 3 years and now at five years, just a few months after extended warranty ran out it’s broke. A repair guy says he has done what he can and doesn’t know what else to do to fix it and nobody else local works on LG. Have been old hold for an hour just to try and do smart diagnosis and no end in site to if anybody will ever pick up the phone!
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy Chris, Customer Service, September 12, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Only Lasted 4 years
on September 19, 2019
Posted by: K Aslani
from Atlanta, GA
This refrigerator was included in the purchase of our home. It is four years old and broke after owning the home for three months. I will never buy an LG appliance. There is currently a class action lawsuit (Case 8:19-cv-00610-JLS-ADS) filed on 04/01/19 because after LG was previously sued in 2014, they continued to sell defective refrigerators. If you already bought this refrigerator, I highly recommend you add yourself to the lawsuit. This fridge WILL break eventually if it has not already.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
Worked well
on November 17, 2019
Posted by: Armstead
from Fayetteville NC
overall good product. we purchased the fridge coming up on 6 years and only two problems so far.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: PDH123
from Great Neck, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was an amazing fridge that our family loved and we hoped to use it for many years but it recently stopped cooling. The repair person explained that there was a blockage in the refrigerant line and fixing it would cost more that buying a new fridge. We had other fridges that lasted for 20 years so our LG dying after 6 was very disappointing and costly. We ended up getting a new LG to replace it but disappointed in the overall situation. LG didn’t provide any compensation which would have been nice.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, January 31, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com