Customer reviews from lg.com
LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Average customer rating
4.3
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
368
4 Stars
73
3 Stars
25
2 Stars
19
1 Star
41
86%of customers recommend this product.
(
400 out of
466)
Customer Reviews for LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Posted by: velt
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor fails I can not get it repaired. Loss all my frozen items.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, March 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. If you have received other monetary compensation within a year, you may not qualify. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TJacks
from Los Angeles
Verified Purchase:Yes
But the fridge doesn't hold as much as I thought it would. You have to push back the top shelf for things like bottle soda or slightly larger bottle but you can't push it back all the way so you lose space or you have to take things out all the time. The fridge drawers in top can get stuck if things move so that requires having to lift, if not stuck, to pull them out and the bottom drawer with the divider is the same as the fridge. Biggest thing is doesn't make a lot of ice unless you vacuum and clean out & take off the back panel of fridge. Took 7 years before we figured that out & then ice really started being made. Compressor went out after 6 years, replaced, & 4 years later went out again.
Pros: ease of use, Features/Settings
Quality
4
Features
4
Value
2
Response from lg.comBy Christian Jimenez, LG Social Media, August 8, 2023
Hi, we appreciate your review for your 31 cu. ft. Super Capacity French Door Refrigerator. Thank you for highlighting the utility behind the Door-in-Door® feature! Please feel free to submit your feedback here so that we can focus in on areas that you think need improvement (such as the space available in this model): https://www.lg.com/us/support/feedback. Should you need support, we're always a few clicks away on social media. Don't hesitate to send us a PM on Facebook. Our handle is @LGUSSupport. ^Chris
Written by a customer while visiting lg.com
Posted by: KASOmar
from Florida
Verified Purchase:Yes
I had this refrigerator for ten years with no problem until recently. LG tech was able to change a new compressor and now it is fully functional. I love this refrigerator for the amount of space and the design. I highly recommend this refrigerator, you will get your money’s worth.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LG door within a door
Verified Purchase:Yes
[This review was collected as part of a promotion.] Don't buy LG, there nothing but junk. Relay switch is bad, compressor is no longer working. Dents very easy.
Response from lg.comBy LG, June 9, 2024
Thank you for sharing your experience regarding your LG refrigerator, model LFX31945ST. We appreciate the opportunity to assist you with issues you've encountered with the relay switch, compressor, and dents. Know that we work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Please send us a private message on social media using @LGUSSupport with your contact information. Our team will be in touch to explore possible solutions and assist you further. ^Win
Written by a customer while visiting lg.com
Customer Rating
2
This product looks goodbut failed within the first
on July 25, 2012
Posted by: travelingnotary
from Pollock Pines,CA
For something that cost alot of money you would think it should last. 3 days before the 1 yr. warranty expired it needs a new fan and a mother board.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
5
beautiful design
on September 5, 2012
Posted by: whywait
from Wimberley, TX, USA
I love this refrigerator. The design and functionality are so impressive I am slowly replacing all my appliances to LG.
We are a family of 5, with 3 teenagers and I was afraid I was going to have to buy a huge custom refrigerator, but this holds enough to keep everybody happy.
We are a family of 5, with 3 teenagers and I was afraid I was going to have to buy a huge custom refrigerator, but this holds enough to keep everybody happy.
Pros: Performance, easy to use, Quality, love the condiment door
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
This product makes your kitchen look amazing
on July 9, 2012
Posted by: Coffia
from Wellington, FL, USA
I bought this appliance recently and I really love it. It is very large on the inside but doesn't look like it on the outside. I was able to transfer items from 2 refrigerators to it and I still have plenty of space. I keep finding compartments to keep items. I love the door in door feature because I don't have to open the main door for items that I use regularly.
It also makes my kitchen looks like I did major upgrade. I did buy the microwave and range to match.
Love it, Love it, Love it.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Expensive but nice
on August 14, 2012
Posted by: Patrick
from Trinity, FL 34655, USA
Does a nice job and is really big in the frig. Having the freezer on the bottom takes some getting used to as you have to tack items on top of one another and you forget what's there, but still glad I bought it.
Pros: Performance, easy to use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com