Customer reviews from lg.com
LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Average customer rating
4.3
(526 Reviews)
Rating breakdown 526 reviews
5 Stars
368
4 Stars
73
3 Stars
25
2 Stars
19
1 Star
41
86%of customers recommend this product.
(
400 out of
466)
Customer Reviews for LG - 30.5 Cu. Ft. Door In Door French Door Refrigerator with Ice and Water Dispenser - Stainless steel
Customer Rating
1
This fridge is no good
on September 25, 2017
Posted by: bsargentjr
from Tampa, Fl
The water dispenser door just fell off. Of course it's after the warranty expired. The door was held on my the smallest plastic tips ever. It's a wonder it lasted a week. The fridge also shows every finger print and hard to get off.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Great features and capabilities
on October 21, 2017
Posted by: Kevin12a2
from Houston, TX, United States
[This review was collected as part of a promotion.] I bought 4 years and half ago and I like it so much
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wizcon66
from Dallas TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned this for 8 months. It has been the best appliance I ever used. It has plenty of storage I like the way you can configure the shelves. The frexer drawer is the best opens easier than other brands and so much storage.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Hate
on June 1, 2019
Posted by: EyesofHazel
from Cypress, Tx
I have had this refrigerator for 5 years. The fan broke the very first year. Which followed 3 more times after that. It has just broke again and we might have to have it replaced again for the fourth time. I’m not understanding why this part has not been recalled. You have definitely lost me as a customer and I will be sharing my dissatisfaction.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, June 3, 2019
We hate to see that you've had multiple fan issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Dead after 3 years
on July 5, 2019
Posted by: Anne and Chris
from Weatherford, TX
Bought in 2016, our fridge began having problems with ice maker last week, now getting “Fr EE” message on front panel and making very loud humming noise. Appliance repair shops no longer work on them, so I guess we will buy a different brand and ours will be on our curb for FrEE.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 8, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
loved it, but didn't even last 5 years..
on September 16, 2019
Posted by: carolinagirl2
from north carolina
so disappointed, died at less than 5 years. Loved the set up of the frig, but left us cold (literally warm).
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, September 17, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Functional
on February 20, 2020
Posted by: PMDCRU
from Chalfont, PA
This Refrigerator was repaired 4 times with Icameaker to start, blower froze, the compressor was replaced some electronic board was also changed, guess after 3 months it went again and now the repairman says it cannot be repaired. so now I am looking to see what I can get for it or scrap, either way, it is going to cost me.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, February 21, 2020
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
IS NOT GOOD JUNK
on July 25, 2020
Posted by: JOE B60
from SUGAR LAND TX
ONLY USE FOR 4 YEAR .THE ICE MAKER IS GARBAGE .MAKING NOISE AT MEDAL OF NIGHT JUNK
Pros: Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2020
We are sorry to hear that your unit is not working properly. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure that we offer resolutions that are consistent and fair. I am confident that we will work to provide an acceptable resolution. Thank you. ^Daphane
Written by a customer while visiting lg.com