Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,750 Reviews)
Rating breakdown 4,750 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
342
87%of customers recommend this product.
(
3,927 out of
4,511)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
4
Great but ......
on December 27, 2022
Posted by: HumbleDave
from Houston
[This review was collected as part of a promotion.] Love my new fridge, but the ice maker will not keep up with a family of 3 even on max ice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great features, but poor quality
on December 29, 2022
Posted by: Happy but disappointed
from Port Charlotte, FL
[This review was collected as part of a promotion.] This is a replacement fridge, exact same model, for one that broke down in June, 2022. After 4 DIFFERENT service techs inspected or attempted to repair the unit, it was finally declared "Busted beyond repair ". A process that took 7 weeks. Finally, a new refrigerator was ordered. 4 months later, it arrived. After one day, it needs a new compressor, as the current one makes enough noise to wake us up at night.
Otherwise, we love the refrigerator design and functionality.
Otherwise, we love the refrigerator design and functionality.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
So far so good
on December 30, 2022
Posted by: Chambliss31
from Iowa
[This review was collected as part of a promotion.] We received this refrigerator as a warranty replacement from a KitchenAid refrigerator that stopped working, compressor went out. Hopefully this one lasts longer than 7 months
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very Nice Refrigerator & Very quiet
on December 30, 2022
Posted by: J Peterman
from Green Bay, Wisconsin
[This review was collected as part of a promotion.] My new KitchenAid appliances arrived just before thanksgiving. They all have performed well. The refrigerator was installed by the delivery team, but required another hour to level and adjust doors and unit by myself. The Kitchen Aid bottom drawer label is not level by a large amount. May need a service tech to realign.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not worth my money
on January 4, 2023
Posted by: Mad mom
from Georgetown Ma
Expensive but I wanted it’s space and American made. I’m disappointed about several design issues. The placement of the water filter always pooping open when yiu remove a milk jug. The LED lights ( all 9 plus in freezer) are supposed to never need replacement well operation book saying it ias well . Not true. They will not come and fix without a service call. Be care what is written has 2 meanings. So that promise is a lie. I removed a drawer to clean exactly like the book states. When I did it never went in correct and now my lights on the draw to regulate the temp don’t work and drawer is crooked. I love the freezer space but don’t try to put a Turkey in there. Not worth my investment . IM MOSTLY MAD AT CUSTOMER SERVICE BECAUSE WE REACHED OUT AND WERE TOLD… too bad you don’t have the warranty BUT book states lights never need changing
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 6, 2023
Thank you for sharing your experience with us, Mad mom. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Noisy
on January 7, 2023
Posted by: Mickeys
from Victoria texas
[This review was collected as part of a promotion.] We replaced our previous exact same model unit (4 years old) with the new one and feel it is inferior to the previous.
Took a week to make one batch of ice.
Took a week to make one batch of ice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 11, 2023
Thank you for sharing your experience with us, Mickeys. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love the double drawers.
on January 9, 2023
Posted by: Texxy
[This review was collected as part of a promotion.] So far so good. Plenty of room. Love the color. Great product.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
DAMAGE ON DELIVERY
on January 10, 2023
Posted by: KLB1
from Florida
[This review was collected as part of a promotion.] The refrigerator had a scratch on the front of it and no one has followed up. I like all the other features, but I did not spend over 5,000 to have a damaged product
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 12, 2023
Thank you for sharing your experience with us, KLB1. We apologize for the concerns that you are experiencing with your Gas Cooktop and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com