Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,750 Reviews)
Rating breakdown 4,750 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
342
87%of customers recommend this product.
(
3,927 out of
4,511)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Nice fridge but lots of problems
on November 18, 2022
Posted by: Donzvoodoo
Bought it a few years ago as soon warranty expired problems after problems money pit would not recommend this fridge to anybody
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 30, 2022
Hi Donzvoodoo!!
We are so sorry for the issues you have experienced with your KitchenAid refrigerator! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number, and your, phone number and include Case #196536. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your KitchenAid refrigerator! We sincerely apologize for this. You are a valued KitchenAid customer, and we would like to help you. Please email us at canadasocial@kitchenaid.com with the model and serial number, and your, phone number and include Case #196536. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed with this 5 door
on November 18, 2022
Posted by: Donnfano
from No. Cal.
I replaced an LG door-in-door fridge which just quit after 10 years. This 5-door has some real drawbacks to the design. I have had this 3 weeks today. The actual ice maker is in the ceiling of the unit and the ice bucket/ dispenser is in the door. There is a door in the ceiling unit which drops the ice into the bucket with a rubber gasket on the door to the ice bucket. Water leaks out of the ice maker over the gasket into the fridge onto the lower storage draw sliding doors. Found an ice cube caught in the door from the actual ice maker above the gasket yesterday. The ice bucket in the door is open at the gasket area so all the ice cubes are being melted by the fridge temp of 37 deg. and they stick together. If you want ice for an ice chest I have to break the ice up before it will drop out of the container.
There is a narrow divider/storage section in the bottom area of the freezer that can't be removed but no real room for an extra container of ice for ice chest use.
The two drawers have sloped sides with limits the amount of items you can put in the drawer. 1/3 of the drawer width is lost due to the sloped sides.The sides could be 90 deg and the divider panel not so thick. Makes the use of the drawers limited.
The in door water dispenser splashes water. It doesn’t dispense in a smooth stream. The control panel is far less user friendly than the LG I had. Requires lots of finger presses. I am not impressed.
There is a narrow divider/storage section in the bottom area of the freezer that can't be removed but no real room for an extra container of ice for ice chest use.
The two drawers have sloped sides with limits the amount of items you can put in the drawer. 1/3 of the drawer width is lost due to the sloped sides.The sides could be 90 deg and the divider panel not so thick. Makes the use of the drawers limited.
The in door water dispenser splashes water. It doesn’t dispense in a smooth stream. The control panel is far less user friendly than the LG I had. Requires lots of finger presses. I am not impressed.
The fridge does match my ovens and dishwasher handles.
Wish I had more time to look and take delivery on a new fridge. I would not by the design again.
Wish I had more time to look and take delivery on a new fridge. I would not by the design again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 22, 2022
Thank you for sharing your experience with us, Donnfano.. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Expensive Fridge with Faults
on November 22, 2022
Posted by: Bobi23
from Tulsa, OK
We bought this fridge two years ago, and a couple months ago, the ice maker stopped making ice. The front control panel goes black and won't come back on. Since this is out of warranty, the cost to fix this expensive fridge is on us. If you are looking for something that lasts, I'd steer clear of KitchenAid as we are also having issues with our stove that was bought at the same time. The fridge is nice and roomy, the drawers are very handy, it just doesn't last for being so expensive.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 23, 2022
Thank you for sharing your experience with us, Bobi23. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features. Excellent layout.
on November 25, 2022
Posted by: A40 Sauce
from Washington DC
[This review was collected as part of a promotion.] Love the layout and appearance. Very functional and attractive.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Loved it but….
on November 26, 2022
Posted by: DRSC
from CA
We purchased this model. Had it right under three years. The whole thing went out. Luckily it was under warranty and we got most our money back. I’m not sure how they hold up now but for that much money I was glad we still has the warranty.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great I love the ice maker and the water dispenser
on November 29, 2022
Posted by: Otis 27
from Chicago il
[This review was collected as part of a promotion.] This is the best refrigerator lots of space. and it very quite
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Quality
on November 29, 2022
Posted by: Sandra L
from Pensacola, FL
[This review was collected as part of a promotion.] We have had our refrigerator for just under 4 1/2 years. Of course just as the warranty ran out there is a transfer switch that manages the ice make that went out. We entered a request for service about 6 weeks ago and it still isn’t fixed (a part had to be ordered twice). I am disappointed that the surface of the refrigerator is starting to put and rust. It seems that a refrigerator at this price point would last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Extra drawers are worth the cost
on November 30, 2022
Posted by: Retired in Florida
from Orlando, FL
[This review was collected as part of a promotion.] Am very happy with my choice. The extra crisper and flex drawers are totally worth it. Only downside/tradeoff is reduced area for tall condiments like salad dressing or catsup. If gallon jug is in the door, the remaining shelf is useless. Unit is better suited for 1-2person households.
Freezer setup is fantastic. FYI don't worry if you don't get ice for 24hours.
Freezer setup is fantastic. FYI don't worry if you don't get ice for 24hours.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com