Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,750 Reviews)
Rating breakdown 4,750 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
342
87%of customers recommend this product.
(
3,927 out of
4,511)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
4
Very good refrigerater with some poor designs
on April 14, 2018
Posted by: Butch71
from Bellbrook, OH
Gender:Male
[This review was collected as part of a promotion.] First critique will be interior room for large containers ie milk, juices etc. if the two bins at the bottom were reduced by 1” in height I believe the shelving areas would be improved. When the shelves are lowered enough for large containers there is a reduction in space to remaining shelves. Along with this is the side (door) compartments. The framing (structure) of these are bulky looking and take up valuable space.
As for the outside I feel there is a huge blunder on KitchenAids part. Unless you get the receiving container lined up the ice dispenser chute you will put ice all over the floor. A reduction and lenghtening of this dispenser needs to be reworked. Along with this is the water, it is not a controlled dispense, it hard to explain how the water comes out but you have to hold the receptacle right up under the discharge tube or your hand and the surrounding area are splattered wet.
Freezer compartment is excellent, no issues what so ever. Two small drawers have no issues and were a good part of the buying decision.
I would be glad to send either pictures or a video if anyone cares to see or doesn’t understand this response.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features
on July 4, 2018
Posted by: Sweet69
from West Virginia
Gender:Female
[This review was collected as part of a promotion.] We bought our refrigerator when updating our kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nothing but Problems
on November 28, 2018
Posted by: steve33
from Austin, TX
Gender:Male
The refrigerator came with the house I purchased last year. After flushing it, cleaning it out, and turning vacation mode off, we have had nothing but problems.
The ice dispenser never works. Just makes noise and the ice is so frozen together the dispenser cannot break it apart. The ice dispenser, despite being removed, cleaned, and reinstalled properly, leaks all over the drawer below it.
The buttons on the flex drawer where you can determine the mode immediately stopped working and toggling between modes. We had it set constantly to meat.
The water dispenser now goes crazy. The dispense by oz was never consistent, but it was nice. That stopped working and now we have to leave the display locked otherwise water will randomly start pouring out of the dispenser on to the floor.
At this point, we are just waiting to see what else breaks.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Turnep3, Social Care, November 28, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com with your name, Review ID number (212907739), phone number, street address, and model/serial. Please include a copy of your review in your email as well. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com with your name, Review ID number (212907739), phone number, street address, and model/serial. Please include a copy of your review in your email as well. We look forward to your reply.
Thank you,
Patrick
KitchenAid Social Care
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointing.
on January 17, 2019
Posted by: LeslieA
from Grimsby, ON
Gender:Female
We inherited this fridge with our new home, and loved it for the first few months. However, the fridge was purchased in June 2016 and now needs over $1000 in repairs (between the initial assessment, parts, and labour) - the panel in the deli drawer has caused problems with the dispenser and lighting system. VERY disappointed in this product - for the price tag, one assumes that it's of high quality. I've had fridges at a much lower price point perform much better, without needing significant repairs in 2.5 years from purchase.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BROADBN, CASOCIALCARE, February 19, 2019
Hey, Leslie123. We are so sorry to see that we disappointed you. We would be glad to help research this for you. Please send an email to canadasocial@kitchenaid.com. Please include your best contact number and the reference ID 214568429. We look forward to hearing from you. Thank you - Brittany
Written by a customer while visiting kitchenaid.com
Customer Rating
1
I’ve maker sucks!
on July 13, 2019
Posted by: rwildman
from Delaware, OH
Gender:Male
I haven’t even owned this for two years and it’s stop making ice :(
Response from kitchenaid.comBy stewakn, Social Care, July 18, 2019
Hello rwildman, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible workmanship
on September 30, 2019
Posted by: Miles6173
from Denver
Gender:Male
[This review was collected as part of a promotion.] After 3 new refrigerators being delivered and the last one finally working (but the shelves were missing) it’s a shame when buying 4 appliances that the refrigerator is such junk.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, October 16, 2019
Hello Miles6173, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
broken freezer
on October 21, 2019
Posted by: tom1977
from mukwonago wi
Gender:Male
[This review was collected as part of a promotion.] WE bought this in August, just 2 months , and the ice maker is broken. Tech came said its fine, well its not. It doesn't work, doesnt make ice .
No, I would not recommend this to a friend.
Response from kitchenaid.comBy cartwca, social care, November 2, 2019
Hello Tom1977, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful features!
on November 7, 2019
Posted by: Vstaciee
from Maltby Manor, WA
[This review was collected as part of a promotion.] We remodeled to have “his and her” kitchens (I’m the baker and pastry cook) so bought 2 of these refrigerators. I especially like the produce drawers that you can just open on their own. And the freezer has a huge storage space even with there being 2 drawers and a decided lower compartment. I would, however, like to be able to take out the dividers in the lower drawer of the freezer. Inside the refer part are big storage areas on the left side door. Right side door has small compartments due to ice make, but that’s okay with me. This way I know everything is on the right side so I don’t have to open both doors when looking for salad dressing and the like. I like the little herb drawer too. Keeps them fresh longer. There is only one disappointing factor for me and that is that you cannot adjust the two shelve halves to match up to make one level shelf from one side to the other. It has to do with the way they meet in the middle that won’t allow it. I would really like to see them remedy this in future models. I think splitting the shelf is a great option, but it also needs to be able to adjust to make one level (even) shelf too. Having two refers side by side in my kitchen, it’s not too big of an issue for me. I just spill over into my husband’s!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com