Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Average customer rating
4.3
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
216
4 Stars
60
3 Stars
40
2 Stars
13
1 Star
20
83%of customers recommend this product.
(
256 out of
309)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Customer Rating
5
Superb microwave!
on September 19, 2025
Posted by: KariH
[This review was collected as part of a promotion.] Beautiful, spacious and efficient. Sleek and beautiful!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ridiculous Design…NOT A GOOD PRODUCT
on September 26, 2025
Posted by: Cat-22
from Richmond, VA
I bought this microwave unit as part of a match ing set w new built in oven to replace our older KA set of same dimensions. The KA oven is great, but this new model microwave is such a disappointment. The inside light as so dim You cannot see what you’re cooking. We bought it right at a year ago, and the light went out, and it cannot be replaced without hiring a technician to come out and completely remove the microwave and the circuit board to access & replace the teeny, single, dim light. Even when the light was working, I literally have to shine a high power flashlight into the unit to see how my food is cooking. Unbelievably poor design. Additionally, 80% of the time, we have to shut the door several times before the microwave will start. Absolutely unacceptable for this brand and the price of this microwave. I would definitely NOT recommend this microwave unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6420Ag6RM or Direct Message on Instagram at http://spr.ly/6421Ag6R3. When responding, please include your contact information and reference Case # 808772
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Why no manual?
on October 18, 2025
Posted by: Maddi80
I recently replaced a Fisher and Paykel microwave because it was underpowerd and then it quit working entirely when I used the convection part. Sadley, I bought Kitchen Aid KMBP100ESS to replace it.
I would NEVER imagined Kitch Aid would make a large built in microwave that is a 900 watt. Not only that but it did not come with a manual. I am 80. I cannot figure it out myself. I lookd for the tag on the inside where they usually are found. but no, it is on the UPPER RIM of the door opening. Usually, I just take a picture of the tag so it is handy. There is no way I could get a good photo of that tag. The serial number is not on my paperwork.
I would NEVER imagined Kitch Aid would make a large built in microwave that is a 900 watt. Not only that but it did not come with a manual. I am 80. I cannot figure it out myself. I lookd for the tag on the inside where they usually are found. but no, it is on the UPPER RIM of the door opening. Usually, I just take a picture of the tag so it is handy. There is no way I could get a good photo of that tag. The serial number is not on my paperwork.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 20, 2025
Hello,
Thank you for your review. We regret to hear that your Built-In Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423Afl1B or Instagram http://spr.ly/6424Afl18. When responding, please include your contact information and reference case #824052.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426Afl1E
http://spr.ly/6428Afl1G
http://spr.ly/6429Afl1H
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Built-In Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6423Afl1B or Instagram http://spr.ly/6424Afl18. When responding, please include your contact information and reference case #824052.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6426Afl1E
http://spr.ly/6428Afl1G
http://spr.ly/6429Afl1H
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Does not perform as expected for the price
on October 27, 2025
Posted by: TXUser
[This review was collected as part of a promotion.] I bought the stainless Kitchenaid Convection/microwave thinking it would have excellent features for the high price I paid. Instead, the stainless exterior is hard to keep smudge and fingerprint free. As for the interior, if there is the slightest spill or splatter and then you use Convection, the stain is almost permanently etched into the interior wall....very difficult to remove the stain. The Settings display does not Light up when you touch it, so I have to turn on the Kitchen light to see the settings and timers and numbers. I wish I could have used the microwave before purchasing. In this case, I probably would have chosen a less expensive Whirlpool or other microwave that is easy care and performs just as well. I would not recommend the Kitchenaid.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 829315.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
We like the microwave
on December 7, 2025
Posted by: AZSF
from Phoenix, AZ
[This review was collected as part of a promotion.] The microwave seems to work well. The only negative is it takes a longer time to heat things than many other microwaves we've used.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com