Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Average customer rating
4.3
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
216
4 Stars
60
3 Stars
40
2 Stars
13
1 Star
20
83%of customers recommend this product.
(
256 out of
309)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Customer Rating
4
Great oven, but long wait!
on July 5, 2025
Posted by: Steven6200
[This review was collected as part of a promotion.] The microwave/ convection oven is great and I love it. However, the months I waited for it on back order along with warming drawer and the wait I am still waiting for crisper trey is outrageous. I don’t understand how a great company like kitchenaid allows these service issues to damage their brand.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Could have better features
on July 6, 2025
Posted by: DonnaInTexas
from Marble Falls, Texas
I bought this microwave about 1 year ago. Its ok, but for the high price, it could be better. I had a Whirlpool Convection microwave previously that performed great over a 6 year period, so for this brand and price, i really expected the same performance. Even tho I am a generally keep my kitchen neat and tidy, the stainless is hard to keep clean and fingerprint free on the outside. The interior is hard to keep clean as well. The first time I used the Convection, a splatter occurred that I still cannot remove, even with the recommended cleaner from Kitchenaid. Over time it has faded, but I certainly think twice before using the Convection feature. The display panel does not light up when pressed, so if you want to use the microwave at night, you have to turn on a ceiling light to read the display. There is no 30-second quick button. One minute is really too long for a quick warm up. I bought all Kitchenaid appliances for our new home in 2024. If I had the opportunity to do it again, I would not choose Kitchenaid. All the appliances could have better features and be easier to keep fingerprint free. Altho, for the dishwasher, I have no issues with it.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Quick start for one minute is malfunctioning
on July 13, 2025
Posted by: Cathi2404
[This review was collected as part of a promotion.] We love our new microwave…except already need warranty service! When we use the start button to get one minute, sometimes it starts right up but most often the screen shows Start? We then hit start and it repeatedly shows Start? Once this is resolved, we will be thrilled!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect
on July 27, 2025
Posted by: BB #1
from Last Vegas, NV
[This review was collected as part of a promotion.] I bought this a month ago for my new house and I simply love it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
FEATURE TO START THE MICROWAVE
on July 27, 2025
Posted by: Laxi
from TN
[This review was collected as part of a promotion.] The contact to start the microwave when you close the door is of inferior quality compared to the previous model
tends to have lose contact.
tends to have lose contact.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent microwave with great features
on August 25, 2025
Posted by: KalimS
[This review was collected as part of a promotion.] We bought this 8 years back and never had any issues and working excellent condition with great features, love this Kitchenaid product.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Lemon microwave possibly?
on August 30, 2025
Posted by: Knick10
from Bend, OR
[This review was collected as part of a promotion.] If we just close the door normally and hit the start button the screen says "starting?". We have to stop and firmly press the door closed each time in order for it to start. Even with that, sometimes while it is cooking a multi-minute item it will just stop when you aren't looking . .. and then that item ends up not being on the same schedule as other items on the stove or grill, etc. . . .otherwise, seems like a very nice machine. First repair was not successful . . .another attempt is scheduled 10 days out.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Defective door
on September 6, 2025
Posted by: Tim3$
from Modesto California
[This review was collected as part of a promotion.] The door latch does not engage properly so the microwave won’t work unless you slam it closed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 792680.
We look forward to speaking with you.
Kari V.
We look forward to speaking with you.
Kari V.
Written by a customer while visiting kitchenaid.com