Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Average customer rating
4.3
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
216
4 Stars
60
3 Stars
40
2 Stars
13
1 Star
20
83%of customers recommend this product.
(
256 out of
309)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Customer Rating
5
Fabulous!!!
on January 23, 2025
Posted by: BALAW
[This review was collected as part of a promotion.] Oh my God,my wife & I love it! It is certainly state of the art,& user-friendly!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
It crisps! It steams! But how?
on February 16, 2025
Posted by: Mooks
[This review was collected as part of a promotion.] I suppose I am happy, although I am probably using 30% of its features. Why, because the one page instruction sheet is useless, and I haven't been able to find info online with more
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 19, 2025
Hello,
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6426INsdM or Instagram http://spr.ly/6428INsdO. When responding please include your contact information and reference case #679967.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6420INsdu
http://spr.ly/6423INsdT
http://spr.ly/6426INsdn
We hope this information is helpful.
Marie Q
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Facebook http://spr.ly/6426INsdM or Instagram http://spr.ly/6428INsdO. When responding please include your contact information and reference case #679967.
For your convenience, we have included a link to the Control Guide, Quick Start Guide, and Owners Manual :
http://spr.ly/6420INsdu
http://spr.ly/6423INsdT
http://spr.ly/6426INsdn
We hope this information is helpful.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Better instructions would be great
on February 17, 2025
Posted by: KJ245
from DFW
[This review was collected as part of a promotion.] So far so good. Wish there were better instructions on using the unit, especially the easy convect. Still not sure if can put one of my pans directly on the turn table to bake or if have to use the tray or rack that came with. I think crisp function can only be used with the crisper pan, not 100% sure. There is no broil function, even though appears to have broil coils in top. So far no one at the 800 number knows much about it's functions (just reading the same info I can read) Video for crsip function demos an omlet - because omlet and crisp go together??? I am hoping I can bake an 8x8 pan of brownies or a small pie wiht the easy convect, but don't know yet if can do, not will to try yet with my brand new unit. Easy convect adjusts what info you put in, if you put 350 for 1 hr, it adjusts to 324 and 51 min. There is no indicator that the oven is still hot (I use plastic in microwave, so have to watch that)When microwave, still sounds like running, even when timer is done. Melts butter great.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not great
on April 4, 2025
Posted by: Ed&Vin
from North Scottsdale, AZ
[This review was collected as part of a promotion.] My experience with this appliance is not great. It does not heat the food well enough. Maybe it was a defective unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 9, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 704456.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Microwave for Making Popcorn
on April 5, 2025
Posted by: terrible microwave
[This review was collected as part of a promotion.] I am very dissatisfied with this microwave. When I pop a bag of microwave popcorn for the suggested time (2.5 to 3.0 minutes), this microwave leaves half of the popcorn kernels in the bag unpopped. If I set the timer for longer, it scorches the popcorn and still has unpopped kernels. Using this microwave for popcorn is a very frustrating and wasteful experience.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 704689.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features for both oven and microware
on April 10, 2025
Posted by: Home remodeler
[This review was collected as part of a promotion.] We purchased this unit for our house remodel. Took out double oven and put in microwave /oven. Nice unit, love the microwave above. Convection oven is great. Have not tried air fryer feature yet. Whole unit looks great and works great
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on April 22, 2025
Posted by: rog25
[This review was collected as part of a promotion.] The microwave works fine however the quality is nowhere near what we replaced which was also a built in KitchenAid Microwave purchased in 2007. Now I wish I had spent more money to repair the old Microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Start button failing after 2 months
on July 4, 2025
Posted by: Ritavp
from Vancouver, WA
After 2 months the start button works intermittently
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com