Customer reviews from kitchenaid.com
KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Average customer rating
4.3
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
216
4 Stars
60
3 Stars
40
2 Stars
13
1 Star
20
83%of customers recommend this product.
(
256 out of
309)
Customer Reviews for KitchenAid - 1.4 Cu. Ft. Built-In Microwave - Black Stainless Steel
Customer Rating
2
Poor design with safety concerns
on November 7, 2024
Posted by: D George Z
from Bonney Lake, WA
[This review was collected as part of a promotion.] This appliance was purchased as part of an appliance package during our new house build. We didn't realize the "microwave" was going to be a duel purpose microwave with convection. The door on this microwave pulls down instead of opening from the side. Because it is installed so high - above the oven - it is hard to remove hot foods out of the microwave. We are average height adults and we have to reach up OVER the opened microwave door. It is VERY concerning about the safety of removing hot liquids/foods in an awkward position (having to reach UP and OVER the door).
We will probably be replacing this microwave.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 13, 2024
Thank you for your review. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Facebook https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information, Microwave model/serial number, and reference Case # 620653
Let’s see what we can do for you!
Christy T
Let’s see what we can do for you!
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
At least this one hasn't caught on fire yet
on November 13, 2024
Posted by: R#1!
from Jacksonville, FL
[This review was collected as part of a promotion.] We bought this built-in microwave to replace our previous one, which malfunctioned and caught on fire. The new microwave/convection oven fits into the space where the old one was perfectly! I would have preferred an oven that was cheaper and was microwave-only, since we already have two JennAir wall convection ovens, but unfortunately KitchenAid no longer makes a microwave-only oven that would fit our cabinetry. Sad. So now I have three convection ovens, even though I didn't need or want three convection ovens.
The appliance itself it nice. The microwave function works as well as its predecessor did. I've tested the convection oven as well, and it works great. It fit into our existing cabinetry perfectly.
I'm happy with the performance of the microwave/convection oven. I would have preferred a microwave-only oven at a lower price point, but KitchenAid no longer makes them. Hence the three star review.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not the quality as the one replaced.
on November 27, 2024
Posted by: Not great
from New york
[This review was collected as part of a promotion.] I bought this several weeks ago and replaced a kitchenaide that heated the food much faster than the new one. I was surprised .
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on December 2, 2024
Posted by: Newport Microwave
[This review was collected as part of a promotion.] Does not fit old rough cut out for same appliance. Very expensive.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Microwave
on December 17, 2024
Posted by: Mvsnyder
[This review was collected as part of a promotion.] This is our 2nd Kitchenaid built in
microwave. The first, purchased 21 years ago, was great and the new one is amazing. It is so easy to use and does so many things it blows me away. The sensing units are quite accurate. If you can think it this microwave can do it.
microwave. The first, purchased 21 years ago, was great and the new one is amazing. It is so easy to use and does so many things it blows me away. The sensing units are quite accurate. If you can think it this microwave can do it.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very Flexable Microwave Oven with Convection
on December 18, 2024
Posted by: Manny B
[This review was collected as part of a promotion.] Very excited with our new Microwave Oven with Convection. It is so flexible and offer various ways to cook or het up food. Happy to have purchased this.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on January 13, 2025
Posted by: lesmar
[This review was collected as part of a promotion.] I bought this on 12/5/24, and it was just fixed and able to use for the first time on 1/15/25. First month was "defective" per store I purchased it from and parts needed to be replaced 3x. So now, I have only used it a few times so I don't feel I can give it a review. I blame the store 100% as the installers did not install properly which I was charged extra for, and the end result was the installer did not wire properly.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 13, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 656359.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mediocre
on January 21, 2025
Posted by: MP5G6
[This review was collected as part of a promotion.] Have had the microwave for about 2 months, was working great then a week ago it began emiting a a noise from inside. Will have to get a tech out to diagnos.
Written by a customer while visiting kitchenaid.com