Customer reviews from otterbox.com
OtterBox - Symmetry Series Folio Case for Apple iPad mini 4 - Merlot shadow
Average customer rating
4.3
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
17
4 Stars
5
3 Stars
5
2 Stars
0
1 Star
1
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for OtterBox - Symmetry Series Folio Case for Apple iPad mini 4 - Merlot shadow
Posted by: Cigars
Verified Purchase:Yes
Bought Symmetry mini 4 iPad case a few weeks ago. There is no way to securely close the flap to the case. You have to have the case flat on the back to keep the case close. There is no magnet or any other method to close the flap
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 20, 2016
Hi Cigars,
We’re sorry that this Symmetry Folio case is not closing properly. This is odd as it should have two magnets at the end of the folio flap to provide a secure closure. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get to the bottom of this mystery. If needed, we can easily get a warranty replacement lined up!
Happy Holidays,
OtterBox Customer Service Team
We’re sorry that this Symmetry Folio case is not closing properly. This is odd as it should have two magnets at the end of the folio flap to provide a secure closure. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get to the bottom of this mystery. If needed, we can easily get a warranty replacement lined up!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
It's ok
on December 31, 2016
Posted by: Customer1235
I bought this item and it was very hard to get my iPad mini 4 into the case I was afraid I would break my iPad. When I got it in it was protected very well. But within a week the back part started tearing. We ordered a new one and that one started tearing. The service we got over the phone was very good though. Overall it does protect your iPad.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, January 3, 2017
Hi there,
Thanks for your feedback! We’re sorry that this Symmetry Series Folio case was a bit difficult to install and that you had some bad luck with the back of it ripping. This is understandably disappointing but we are glad that we were able to help out when you called us. If you ever need any assistance with your case down the road please do not hesitate to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!
Happy New Year,
OtterBox Customer Service Team
Thanks for your feedback! We’re sorry that this Symmetry Series Folio case was a bit difficult to install and that you had some bad luck with the back of it ripping. This is understandably disappointing but we are glad that we were able to help out when you called us. If you ever need any assistance with your case down the road please do not hesitate to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!
Happy New Year,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kbasara
Verified Purchase:Yes
The case fits the Ipad mini 4 well and looks very durable. My only concern is that there is not a cover for the screen when it is folded back. I love my other Otter Box cases and hope this case will hold up to the occasional drop.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Angel
Verified Purchase:Yes
I bought this a couple of weeks ago. I love it and I love knowing my new IPad 4 is safe and secure.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Casire17
Verified Purchase:Yes
My son got me a mini iPad 4 and I knew I had to get a protective case for it. I love that it fully protects it and looks elegant as well. The color is awesome and I fully recommend this product.
Written by a customer while visiting otterbox.com
Posted by: Avissugar
Verified Purchase:Yes
With this case I don't have to worry about my iPad breaking or glass cracking. It gives it total protection. Lovely case nice leather looks rich.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: astoriajane
Verified Purchase:Yes
This case is everything I wanted it to be. It's sturdy, and I feel it'll do a great job protecting my iPad mini 4. It's also sleek and really easy to use, whether I have my iPad in the horizontal or vertical position. I got the case in gray and it's super cute, too.
Written by a customer while visiting otterbox.com
Posted by: Mlhamby
Verified Purchase:Yes
I’ve had a month to use this on my iPad mini. It is the perfect solution for protection and allows me to stand it up so I can watch movies. I have had an otter box on all my devices and I will continue in the future.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com