Customer reviews from krupsusa.com
Krups - Savoy 12-Cup Coffee Maker - Black/Stainless Steel
Average customer rating
3.6
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
7
3 Stars
5
2 Stars
7
1 Star
3
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Krups - Savoy 12-Cup Coffee Maker - Black/Stainless Steel
Customer Rating
2
Great Coffee but Fragile Carafe
on December 13, 2018
Posted by: Ro Zee
I've been using Krups coffee makers for decades and the Savoy coffeemaker makes great coffee. The water filter is easy to replace and the heating element keeps the coffee hot without burning it.The only problem is the carafe. In just over a year we've have had to replace it three times. Despite treating it gently, always washing by hand, the carfare cracks and the spout chips very easily.I am extremely disappointed. If I had know I would have purchased the version with the thermal carafe. Now, I'm not sure I'll replace it with a Krups. I've come to expect better craftsmanship from them.
Written by a customer while visiting krupsusa.com
Customer Rating
1
Pure Rubbish
on December 13, 2018
Posted by: sponzinn
Received this coffee maker on 12/28/16 and it was defective. The first time it was used it displayed an E3 error code and shut down. It was unable to even make one pot of coffee. How can a company produce a project that is defective from the factory? What an inconvenience to the consumer. I called Krups consumer line and was told the E3 code couldn't be fixed unless I sent it back to them to repair. Fortunately, the on-line retailer we purchased it from had a no-questions-asked return policy so I sent it back for a refund.
Written by a customer while visiting krupsusa.com
Customer Rating
4
Good coffee maker
on December 13, 2018
Posted by: hk927
Overall this is a decent coffee maker, it does its job well, I like the permanent filter that comes with it so I can eliminate the use of paper filters. Cleaning was not an issue at all. The functions are quite straight forward, no complicated settings. It brewed a hot pot of coffee within a few minutes and the pot stayed hot for quite some time with the warming plate. The only issue I faced was steam (quite a lot) tended to come out towards the end of the brewing cycle so it is advised not to put the coffee maker right under a cabinet.
Written by a customer while visiting krupsusa.com
Customer Rating
1
Useless coffeemaker
on July 13, 2019
Posted by: Mishiinva
from Tallahassee Florida
Gender:Female
We’ve had this coffeemaker for only a few weeks and now we get an e3 error every time we try to use it. The error comes up, beeps and then the coffeemaker shuts down. What a complete waste of money. Will never buy a Krupp’s again.
No, I would not recommend this to a friend.
Written by a customer while visiting krupsusa.com
Customer Rating
2
Warming plate goes out
on December 13, 2018
Posted by: Monica
When I married my husband in 2001, he had a Krups coffee maker and it lasted for years. When it finally went out, I naturally bought another Krups. In less than 3 years I have had 3 different makers all having the same problem, the hot plate goes out. Since they are not expensive I continue to buy them. If I could find a more reliable maker, I would change. But many reviews of different brands all have similar problems. I am just going to assume they just don't make them like they used to.
Written by a customer while visiting krupsusa.com
Customer Rating
5
Very, very happy with this coffeemaker.
on December 13, 2018
Posted by: Coffee Hounds
We are very, very pleased with this coffeemaker. It has several features that work well. It was easy to program. The coffee does not spill over the lip when poring from the carafe. The coffee is delicious. We frequently make small pots (1-4 cups) and previous coffeemakers seemed to always make weak coffee in smaller amounts. This one makes really good coffee no matter how much we make. The only complaints we have are that neither one of us could get the gadget open where the water filter goes, so we just don't use it. And we would have preferred a coffeepot with a lid that is easily removed for washing both the lid and the pot in the dishwasher. This lid seems like it would break if we tried to get it off. We have to hand wash the pot.
Written by a customer while visiting krupsusa.com
Customer Rating
4
Like it a lot but the display went dim
on December 13, 2018
Posted by: Dee Taylor
After having this coffee maker the led display went dim to where I can hardly see it. I haven't contacted them because I'll have to send it in and I don't want to be without my morning coffee.
Written by a customer while visiting krupsusa.com
Customer Rating
5
Large water tank with viewer
on December 13, 2018
Posted by: Mustaine
I love this coffee maker because of the modern look and features that make the morning coffee routine easier. The filter is permanent so all you have to do is clean and reuse it... that is a huge plus. I always use the auto start feature that I programmed for my morning coffee fix. The water tank not only holds a lot of water, but you can easily view the current water left in the tank. The coffer pot is easy to hold and you can pour coffee even while the unit is still brewing. I would buy this as a gift for a coffee lover. I sampled this coffee maker thanks to viewpoints.
Written by a customer while visiting krupsusa.com