Customer reviews from 3m.com
3M - Gel Mouse Pad
Average customer rating
1.4
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
8
12%of customers recommend this product.
(
1 out of
8)
Customer Reviews for 3M - Gel Mouse Pad
Customer Rating
1
Do Not Buy! Edges curl up. Mouse stops working.
on November 20, 2020
Posted by: DeepBlueC
from Pittsburgh, PA
Do Not Buy this! I thought this looked good but there is a problem with the materials used to manufacture this product. The edges curl up which creates a dish-like shape to the pad area and causes the mouse to lose contact with the surface. When I move the mouse the cursor on the screen does not move. When I remove this mouse pad the mouse works normally on my desk. This is not an isolated case. Many other users have posted the same problem online.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Social Care, Social Care, November 20, 2020
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to be as described. Please connect with our team at 1-800-332-7483 Mon-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
1
Poor Quality
on June 8, 2020
Posted by: Mark72
from Los Angeles
The mouse pad portion of the product that I received has raised edges and won't allow the pad to sit flat on a desk. The mouse doesn't move evenly toward the edges of the pad. It is unfortunate because the gel wrist rest is quite comfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting 3m.com
Customer Rating
1
Any solution to the curvature?
on August 4, 2020
Posted by: tvuolo
from Arvada, CO
3M, is there any solution to the edges of the mousepad curving up? I like the mouse pad overall, but the curving makes it much less usable. If there's no solution, I'll return it.
To others: The pad part lifts up from the desk about 1 3/4" from the edges and about 3/8" up, all the way around except the wrist wrest. There is still a flat spot in the middle that works great. However, it will quickly become infuriating if you are used to using the whole mouse pad. I used a rubber band to bend it backward overnight, but that did not help.
No, I would not recommend this to a friend.
Written by a customer while visiting 3m.com
Customer Rating
1
Wild and Crazy Cursor
on July 25, 2020
Posted by: Topken
from Washington, DC
I bought two of these a couple of months ago, one for my Dell computer at work and the other for my Mac at home. With both, though more so with the Mac, the cursor would move erratically and even when I didn't have my hand on the mouse. It took me a while to realize that neither mouse really like the pattern on the mouse pad. If I flipped the pad around so that I could still take advantage of the gel but with the mouse resting on the bare desktop, the problem went away
No, I would not recommend this to a friend.
Written by a customer while visiting 3m.com
Customer Rating
1
Not really what I expected from 3M
on May 8, 2025
Posted by: The Toolmaker
from Trollhättan, Sweden
I bought this mousepad several years ago together with its sister version MW311. I experienced the same bad issues that many others witness about this product. I had other models made by 3M before this one and I were very satisfied with all of them. But this MW309LE turned out being crap, I'm sorry to say. I used it for a couple of months at my job, but then I scrapped it and got another MW311 instead.
Now I have been using the first MW311 at home since bought, but now the gel wrist cover start giving up and I started to look for a new MW311. Unfortunately only MW309LE and the slightly smaller one are available.
This is a pity that 3M phased-out the MW311 and kept this rubbish that only fold up along edges and destroy the mouse precision I'm used to with the MW311.
So, after reading all these reviews I feel sad because I need to find another brand for my next mousepad with built-in gel wrist rest. I have been using and appreciating 3Ms products over time both privately and workwise, but this product don't live up to the expected expectations on 3M products!
Now I have been using the first MW311 at home since bought, but now the gel wrist cover start giving up and I started to look for a new MW311. Unfortunately only MW309LE and the slightly smaller one are available.
This is a pity that 3M phased-out the MW311 and kept this rubbish that only fold up along edges and destroy the mouse precision I'm used to with the MW311.
So, after reading all these reviews I feel sad because I need to find another brand for my next mousepad with built-in gel wrist rest. I have been using and appreciating 3Ms products over time both privately and workwise, but this product don't live up to the expected expectations on 3M products!
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Care Team, May 12, 2025
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-494-3552 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
1
curved surface
on September 4, 2018
Posted by: hh34
from BC.CA
I bought this, and from day one I can't use this because the surface of the pad is curved. I thought it would flatten by time but no. I use 3d modelling and drafting software, and I can't make a precise point as the curved pad drag my pointer away. Neither it sticks to the surface.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Ergonomics, Social Care, September 4, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-332-7483 M-F 8am-4:30pm CT.
Written by a customer while visiting 3m.com
Customer Rating
1
Poor performance
on September 30, 2017
Posted by: Greg80
from Sudbury, ON, Canada
I purchased approx 30 of these for my staff, mostly for the wrist support, only to find that the triangle pattern on the mouse pad causes the mouse to track diagonally when trying to move horizontally. Can't believe 3M would let this product out to the wild. We have confirmed it's the mouse pad by checking performance with a piece of paper and it's definitely the pattern on the surface.
paper.
paper.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Ergonomics, Social Care, October 2, 2017
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team in Canada at 1-800-364-3577. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
5
One of the better Gel Mouse Pads in the market
on December 10, 2017
Posted by: Shai
from New York, NY
Purchased two of these Mouse Pads, one for my home, and one for the office, and definitely feel the difference compared with my old mouse pads.
Recommending this 100%
Recommending this 100%
I would recommend this to a friend!
Written by a customer while visiting 3m.com