Customer reviews from 3m.com
3M - Gel Mouse Pad
Average customer rating
1.5
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
7
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for 3M - Gel Mouse Pad
Customer Rating
1
Do Not Buy! Edges curl up. Mouse stops working.
on November 20, 2020
Posted by: DeepBlueC
from Pittsburgh, PA
Do Not Buy this! I thought this looked good but there is a problem with the materials used to manufacture this product. The edges curl up which creates a dish-like shape to the pad area and causes the mouse to lose contact with the surface. When I move the mouse the cursor on the screen does not move. When I remove this mouse pad the mouse works normally on my desk. This is not an isolated case. Many other users have posted the same problem online.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Social Care, Social Care, November 20, 2020
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We do not expect the product to be as described. Please connect with our team at 1-800-332-7483 Mon-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
1
Poor Quality
on June 8, 2020
Posted by: Mark72
from Los Angeles
The mouse pad portion of the product that I received has raised edges and won't allow the pad to sit flat on a desk. The mouse doesn't move evenly toward the edges of the pad. It is unfortunate because the gel wrist rest is quite comfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting 3m.com
Customer Rating
1
Any solution to the curvature?
on August 4, 2020
Posted by: tvuolo
from Arvada, CO
3M, is there any solution to the edges of the mousepad curving up? I like the mouse pad overall, but the curving makes it much less usable. If there's no solution, I'll return it.
To others: The pad part lifts up from the desk about 1 3/4" from the edges and about 3/8" up, all the way around except the wrist wrest. There is still a flat spot in the middle that works great. However, it will quickly become infuriating if you are used to using the whole mouse pad. I used a rubber band to bend it backward overnight, but that did not help.
No, I would not recommend this to a friend.
Written by a customer while visiting 3m.com
Customer Rating
1
Wild and Crazy Cursor
on July 25, 2020
Posted by: Topken
from Washington, DC
I bought two of these a couple of months ago, one for my Dell computer at work and the other for my Mac at home. With both, though more so with the Mac, the cursor would move erratically and even when I didn't have my hand on the mouse. It took me a while to realize that neither mouse really like the pattern on the mouse pad. If I flipped the pad around so that I could still take advantage of the gel but with the mouse resting on the bare desktop, the problem went away
No, I would not recommend this to a friend.
Written by a customer while visiting 3m.com
Customer Rating
1
curved surface
on September 4, 2018
Posted by: hh34
from BC.CA
I bought this, and from day one I can't use this because the surface of the pad is curved. I thought it would flatten by time but no. I use 3d modelling and drafting software, and I can't make a precise point as the curved pad drag my pointer away. Neither it sticks to the surface.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Ergonomics, Social Care, September 4, 2018
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-332-7483 M-F 8am-4:30pm CT.
Written by a customer while visiting 3m.com
Customer Rating
1
Poor performance
on September 30, 2017
Posted by: Greg80
from Sudbury, ON, Canada
I purchased approx 30 of these for my staff, mostly for the wrist support, only to find that the triangle pattern on the mouse pad causes the mouse to track diagonally when trying to move horizontally. Can't believe 3M would let this product out to the wild. We have confirmed it's the mouse pad by checking performance with a piece of paper and it's definitely the pattern on the surface.
paper.
paper.
No, I would not recommend this to a friend.
Response from 3m.comBy 3M Ergonomics, Social Care, October 2, 2017
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team in Canada at 1-800-364-3577. Thanks again, and we look forward to your call.
Written by a customer while visiting 3m.com
Customer Rating
5
One of the better Gel Mouse Pads in the market
on December 10, 2017
Posted by: Shai
from New York, NY
Purchased two of these Mouse Pads, one for my home, and one for the office, and definitely feel the difference compared with my old mouse pads.
Recommending this 100%
Recommending this 100%
I would recommend this to a friend!
Written by a customer while visiting 3m.com
Customer Rating
1
not like the prior one
on August 26, 2021
Posted by: Mike2
from Houston
Just bought this because the pad in my old one tore open leaking gel. This surface is nothing like the old one. Worthless. Mouse drags on it big time.
Response from 3m.comBy 3M Workspace Brand, PACE Social Team, August 31, 2021
Thanks for taking the time to share your review with us. To better understand your experience and to better determine how to improve our product, please contact our team at 1-800-332-7483 Mon-Fri 8:00-4:30 CT and provide case 26399134.
Written by a customer while visiting 3m.com