Customer reviews from Char-Broil, LLC
Char-Broil - Vertical Gas Smoker - Black
Average customer rating
3.7
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
6
1 Star
4
70%of customers recommend this product.
(
23 out of
33)
Customer Reviews for Char-Broil - Vertical Gas Smoker - Black
Posted by: Smokey D
from Florida
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Delivery driver left the box in my driveway in front of the garage door. The box looked like its traveled through a war zone. Product was not as damaged as I expected, but not in perfect shape. the bottom and door were dented making assembly difficult. Where the legs screws are to be tightened it has limited space due to welded shelf rack in the way. I've used it twice so far, the temp is a little hard to keep consistent and the igniter has worked once out of many many attempts. Ended up using a candle lighter. Food taste great but will take some getting use to trying to maintain a good temp.
Response from Char-Broil, LLCBy SME, December 29, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Anonymous
from Sanford, FL
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I bought this for Christmas and it arrived December 19th so I had time to break it in with a rack of St. Louis Ribs for familiarization. Proceeded to smoke a Rib-eye Roast for Christmas dinner and have subsequently smoked salmon, whole trout, Baby Back Ribs, bratwurst and duck breast. It is really easy to operate, although it does run a little hot, closer to 275 than to 225 which I would prefer. Only real negative is that it arrived in damaged packaging and as a result there was damage to the lower edge of the main box body that I am afraid will rust fairly quickly due to loss of paint in that area. It could definitely have been better boxed for shipping.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, January 16, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
regulator
on October 24, 2024
Posted by: middleton170
from ontario, canada
Gender:Male
i need to replace regulator for this smoker; cannot find part on line here ... can you help me order the part please - or point me to where i can source one. Web site / manual does not show the part (part #) ... nothing i have purchased fits.
Response from Char-Broil, LLCBy Eric W., Pit Boss Customer Care, May 6, 2025
Thank you for reaching out. We understand how frustrating it can be when you're unable to find the right part. For your regulator replacement, we recommend contacting our Char-Broil Customer Support Team directly at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Amazing smoker
on February 24, 2025
Posted by: The Bruce
from Baltimore,MD
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Got the smoker for my birthday and I love it. There's nothing the smoker can't cook.
I would recommend this to a friend!
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Vertical 595 Smoker
on March 29, 2025
Posted by: Scott P
from Lincolnton, NC
Gender:Male
Length of ownership:1 week
My smoker struggles to get over 222 degrees. I have removed and installed the venturi gas tube, and I get a great flam but not much over 222 degrees
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Alex, Customer Care, December 16, 2025
"Thank you for sharing your feedback. We value your opinion and are always working to improve. If there’s anything specific, you’d like to address, don’t hesitate to give us a call at 1-866-239-6777."
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
i have 4 vertical smokers for char-broil
on November 18, 2025
Posted by: Michael S
love it! I have 4 vertical smokers from char-broil now. The only thing that i wish is the water pan not to rust out even if no water is ever used. The part that the flames hit the pan will rust and fall apart due to the heat. I hope the new model will be better and last longer.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Dimensions are wrong!
on December 5, 2025
Posted by: Douglas W
On the website it say's that the smoker is 21.5"x45"x21.5"... THESE ARE INCORRECT!!! THE REAL Dimensions are 16"x45"x14''. I can't believe a company that has been around as long as Char-Broil can't get the correct measurements right. ( have photos of the correct measurements but there is no where to upload them.
Written by a customer while visiting Char-Broil, LLC