Customer reviews from Char-Broil, LLC
Char-Broil - Vertical Gas Smoker - Black
Average customer rating
3.7
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
6
1 Star
4
70%of customers recommend this product.
(
23 out of
33)
Customer Reviews for Char-Broil - Vertical Gas Smoker - Black
Customer Rating
2
Not impressed
on December 25, 2015
Posted by: Jrk860
Gender:Male
Length of ownership:1 week
X mas gift and now have to go find a cookbook before using since it did not come with one.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 8, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Dissapointed
on September 18, 2016
Posted by: Subhematoma
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Bought this two days ago, assembled it and decided I would keep this thin walled un insulated smoker and modify it for the harsh michigan winter. Unfortunately I threw some wood chips in her and fired it up, temps reached 375 impressive and the low flame is perfect for the slow and low guys/gals, then came the smoke. I smoke in the garage with a outside chimney attached to a flue so smoke passively rises up and out. The chimney sits above the smoker about 2ft. So no direct attachment. But ....most my smoke never even rose upwards, nope, just poured right out all along the door seal. There is no seal around the door just steel on steel. Tighest fit by hinges the as measured 1/8 gap opposite of hinges. Sigh why not throw a 5 buck gasket kit on the door? Not to big of issue but come winter the heat loss will be much greater costing more in fuel to keep it regulated. As it is, I will have to get a heating blanket or use fireboard around it to even out temps this winter but the door I can't and now the door leaks like a sieve...dissapointed
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, September 19, 2016
Our products are designed for outdoor use only, but we're very sorry to hear of the issues encountered. We value you as a Char-Broil customer and want you to enjoy using your smoker. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Great Product for the money
on May 10, 2020
Posted by: Griff5
from Wilton, IA.
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I bought this smoker 4 years and I didn't want to spend a lot since I had zero experience smoking. This smoker is a very nice product for the price. Plan on keeping it a few more years.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
not good.
on January 15, 2021
Posted by: Brenn
from AJ Az
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
I just bought this product. It has several dents in it. That I can kind of over look. But the legs are the worse and the screws strip easily. The temperature gage is broke. And the clean tool not there. The box was damaged so I don't know if that is where dents came from. Just can't keep temperature up 225.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 18, 2021
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your smoker. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be happy to investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Dave the butcher
from Nebraska
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
Having a hard time regulating the heat. I will try again soon but right now not impressed.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, November 8, 2021
We value you as a Char-Broil customer and want you to enjoy using your smoker. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we will be able to investigate and assist.
Written by a customer while visiting Char-Broil, LLC
Posted by: Joe1788
from Chicago, IL
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I like the smoker a lot! I've used it multiple times every weekend since it's arrived! Although it arrived damaged. It was shipped VIA FedEx and isn't Char-Broils fault but it was pretty banged up cosmetically. Hasn't changed the way the smoker works.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Dustin, SME, June 21, 2022
Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be happy to help replace any damaged parts.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Poor leg stability
on June 17, 2023
Posted by: Rio Grande Valley
from Los Fresnos, TX
Gender:Male
Length of ownership:1 week
I was expecting at least three screws to hold each leg two screws is not cutting it. The leg stability is very poor, without any weight the leg wiggles back-and-forth.. the nuts x 6 for the handles are missing .
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 19, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Dolores1106
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
The cabinet construction is good but the legs are too weak and are not fastened very securely. No provision to add wheels if wanted.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC